Cavalier Telephone Selects Convergys for its Smart BSS Solutions

Cavalier Telephone, a full-service provider of telecommunications solutions for business, consumer, and government customers, has reportedly signed a license agreement with Convergys Corporation for its Smart BSS Solutions.

 

With its telecom business support systems, Convergys (News - Alert) makes it possible for clients to deploy and optimize mission-critical, cost-effective billing and business support systems technologies and services to better address the needs of their customers.

 

Under the new license agreement, Convergys will provide Cavalier with consulting services and also deploy its Product Control Manager Smart App, a centralized product catalogue and product lifecycle management solution, in the first quarter of next year.

 

Cavalier’s CIO, Rick Gambriel said, the Convergys’ Product Control Manager will allow them to have a consolidated view of all their product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience.

 

Cavalier also said that the new deployment will enable the company to serve hundreds of thousands of telecommunications customers throughout the eastern United States, automate the management of its products throughout the entire product lifecycle, rapidly launch new offers, and streamline the ordering and fulfilment of products. 

 

“Systematic product data management supporting ordering and fulfilment is a must-have for communications providers facing increased competition and customer expectations,” said Bob Lento, president, Information Management at Convergys.