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•Save Lives, Reduce Injuries, Cut Health Costs, Don't Drive and 'Telecommunicate'
•Cognera's SaaS, InContact, Quantivo's Analytics, SafeHarbor's ROI, TargusInfo, Whither WiMAX?


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Featured Free Industry Resources

•Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management (CRM) integration that allows organizations to provide unsurpassed information and customer interaction management. Interactive Intelligence believes that true CRM requires both informationa management and interaction management.
•Boosting Contact Center Performance Management with Genesys Applications
Effective operational performance is critical, but often difficult to gauge. In this podcast, Marsha Calfee and Jeff Woodland, both of the product marketing group at Genesys, outline their company's approach to Operational Performance Management. Specifically, they will highlight Call Center Advisors and Interactive Insights—two analytical applications that provide visibility into contact center operations, both real time and historical, which help managers make better customer services decisions.
•Sitel Positive About Future in Challenging Economy
Thanks to a commitment to service, innovation, and solid management Sitel appears to have been better prepared than many other major teleservices firms to meet today's business challenges and opportunities.

Upcoming Events

ITEXPO West 2012
October 2- 5, 2012
The Austin Convention Center
Austin, Texas
Mobility Tech Conference & Expo
October 3- 5, 2012
The Austin Convention Center
Austin, Texas
MSPAlliance MSPWorld™
October 3- 5, 2012
The Austin Convention Center
Austin, Texas

DevCon5
DevCon5 provides you with the information and tools you need to exploit the capabilities of revolutionary HTML5 technology
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