Calabrio Reaches Pact With Telus

(Wireless News Via Acquire Media NewsEdge)
Calabrio, a provider of workforce optimization and unified desktop
software for IP-based contact centers, announced an agreement with
Telus to resell Calabrio's workforce optimization products.

Telus is a national telecommunications company in Canada, providing a
range of communications products and services including data, Internet
protocol (IP), voice, entertainment and video.

Telus provides consulting, deployment and managed services for a range
of unified communications and contact centre solutions. According to
company officials, Telus will now offer Calabrio Workforce Management
and Calabrio Quality Management products as part of their contact
centre portfolio.

"One key focus area of our contact centre practice is to assist
customers in assessing the effectiveness of their current operations
against desired objectives to identify gaps which will impact
performance," said Ken Redekop, Telus director of Contact Centre
Solutions. "The Calabrio products certainly support this commitment by
helping customers align business goals and objectives with contact
centre performance in one simple suite that integrates easily and

reliably with the contact centre platform Telus offers."

"We are excited to have Telus as a strong partner in Canada," said
Ralph Flamini, vice president of Worldwide Channels for Calabrio.
"Given their leadership in innovative contact center solutions, their
impressive services models, and their proficiency with the contact
center platforms they offer, we expect them to leverage the full
capabilities of Calabrio's products to deliver the kind of effective
solutions that today's contact centers demand."

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((Distributed on behalf of 10Meters via M2 Communications Ltd -
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((10Meters - http://www.10meters.com))

Copyright ? 2008 Wireless News

(source: http://outbound-call-center.tmcnet.com/news/-calabrio-reaches-pact-with-telus-/2008/08/11/3595685.htm)

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