Convergys Extends Customer Management Contract with Fortune 500 Client

Convergys (News - Alert) Corp, a provider of relationship management solutions, announced that its customer management solutions continue to be used by an unnamed Fortune 500 diversified financial services company as part of a long-standing contract with the company. Convergys plans to continue to provide live agent customer support as well as back office services to this client.

Seven of the Fortune Top 10 Financial Service providers are included in Convergys’ client roster. The company also provides services to more than half of the Fortune Top 50 companies. This one-year contract extension is valued at $26 million.

This major national financial services company has relied on world-class customer service as a key differentiator in the market. As its businesses has evolved, the need for support from a company that is positioned as one of the world’s largest and most experienced customer service provides has become increasingly more essential to the success of its business.

The client is convinced that Convergys continues to be a key partner that can meet its ambitious business objectives. Convergys offers a comprehensive portfolio of Customer Management Solutions and takes a partnership approach to delivering these solutions. Convergys’ value is also in its ability to drive customer satisfaction and significantly lower costs.

“This renewal, with one of our longest-standing clients, is particularly exciting as we’ve added new capabilities to the contract, implemented new solutions to meet the client’s price targets, and refreshed agreements to better meet the needs of both parties,” said Jim Boyce, president of Convergys, North America, in a Monday statement.

Boyce continued: “Convergys is providing the solutions our clients need, enabling them to focus on their business. In particular, the financial services industry continues to see the value of our unique relationship management approach to improve the quality and lower the cost of providing customer service across a variety of service channels.”

Convergys delivers innovative solutions that are designed to drive more value from the many interactions that its clients have with their customers and employees every day.

By delivering relationship management solutions, the company is able to deploy the optimal mix of live agent, automation and self-service, in addition to back office solutions, consulting and professional services to meet Convergys’ clients’ financial and performance objectives.

This contract extension with what Convergys calls one its longest-standing clients is proof that the company is able to deliver on its promises and provide its clients with the solutions they need to maintain their competitive edge.

There are plenty of other companies out there that offer similar solutions, many at a lower cost, but Convergys’ ability to drive value in its solutions for its customers protects is positioning and ensures continued growth.