If you haven’t purchased or investigated customer care solutions in the last several years, you might be surprised to find that they don’t look much like you remember them.

 

This is a good thing.

 

While the goal is always the same: maximizing customer loyalty and retention by using technology and agent services in the most efficient way possible, the route by which companies arrive at that destination today is very different. What’s different is that hosted customer care solutions, those delivered by software-as-a-service, are about to come of age.

 

Although product and service offerings for on-demand contact center applications are plentiful, their uptake in the marketplace has been below the original optimistic forecasts of many industry observers and participants. Is this indicative of a new product offering with a strong future just getting off to a slow start or an over-hyped solution that will never meet expectations?

 

Join Yankee Group (News - Alert) analyst Ken Landoline as he examines the future for hosted customer service applications based on recent research and analysis of evolving market conditions, the offerings and the perceptions of potential customers. He will be joined by executives from three prominent software-as-a-service providers to the contact center: Interactive Intelligence, CosmoCom (News - Alert) and Qwest Communications. The event will be moderated by yours truly.

 

The event will cover the factors enabling the growth of hosted contact center services, best practices for success, the benefits and growth areas that will be stimulated by this shift to hosted solutions, and examples of how successful companies are using these hosted solutions.

 

To register for this free event, which will take place at 2:00 pm EST, visit http://www.tmcnet.com/webinar/yankee-group/yankee-group-free-webinar-hosted-customer-care-solutions.htm

 

See you there!

 

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