SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS





Share

November 20, 2007

GRAHAM TECHNOLOGY: Vodafone Netherlands goes live with ciboodle; Graham Technology aims for a customer service revolution

(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:20112007

Amsterdam, NL & Glasgow, U.K. -- Graham Technology, a provider of
customer-oriented business software and services, today announced that
Vodafone Netherlands has deployed its ciboodle customer interaction
platform. This is the largest deployment of ciboodle so far, and it
paves the way for a customer service revolution at the mobile phone
company.

Vodafone Libertel B.V. is one of the largest mobile communications
companies in the Netherlands and is part of the worldwide Vodafone
Group, the world's leading communications company for mobile telephony.
Already a customer of Graham Technology's business process software
since 1998, Vodafone Netherlands elected to make the leap to ciboodle
in order to help improve the company's ability to deliver excellent
customer service. Vodafone Netherlands is now using ciboodle in
handling calls 24/7 from an active customer base of 3.9 million
customers.

"The existing platform didn't fully complement our new approach to
customer service, so we decided to implement Graham Technology's latest
state of the art ciboodle platform," said Peter Doveren, Director
Customer Management at Vodafone Netherlands. "We are currently working
with Graham Technology to finalise the implementation and thus secure a
hassle-free service that will allow us to take our customer service
levels to new heights."

Vodafone's contact centre is improving its "360 degree" view of its
customers, with fully integrated case and contact histories, giving
contact centre agents an unparalleled level of access to customer
information and improving their ability to serve. The deployment of
ciboodle is a logical step in this process and, once fully implemented,
will offer agents an improved user interface, with a unique and
intuitive environment for handling customer interactions.

"We are delighted to have Vodafone Netherlands as a ciboodle customer,
and are looking forward to helping the company realise its customer
service goals," said Brian Donn, Managing Director, Graham Technology
Benelux. "Vodafone is a globally recognised company, and this
deployment is further proof that Graham Technology specialises in
delivering world class solutions to world class companies."

The range of functions ciboodle offers, includes:

-- Number porting

-- Call and/or SMS barring

-- Prepaid top-up

-- SMS history

-- Call diversion

-- Change SIM card

-- Access to voicemail

-- GPRS administration

About Graham Technology

Graham Technology specialises in contact centre software and services.
Since 1986, Graham Technology has worked with blue-chip organisations
striving for operational excellence and who, in partnership with Graham
Technology, have realised exceptional return on investment.

Headquartered in Scotland, Graham Technology has seven global offices,
supporting a worldwide customer base. With its flagship customer
interaction software, ciboodle, the company has become recognised as
one of the most visionary CRM solution providers in the world.
www.grahamtechnology.com

CONTACT: Danny Sullivan, inmedia Public Relations Inc.
Tel: +44 (0)772 497 4255
e-mail: dsullivan@inmedia.com

((M2 Communications Ltd disclaims all liability for information
provided within M2 PressWIRE. Data supplied by named party/parties.
Further information on M2 PressWIRE can be obtained at
http://www.presswire.net on the world wide web. Inquiries to
info@m2.com)).

Copyright 2007 M2 Communications Ltd.

(source: http://www.tmcnet.com/usubmit/2007/11/20/3108201.htm)

Call Centers Optimal Choice to Handle Communicatio.....
Merced Systems' PowerCoach ensures that Employee C.....
Altitude Software Provides Goldshield with Robust .....
Need for High Quality Contact Center Services will.....
SugarCRM's 'Sugar Theme Club' Established
Avaya Names Consultedge as National BusinessPartner
GRAHAM TECHNOLOGY: Vodafone Netherlands goes live .....
Jacada Selects Guy Tweedale to Head European Opera.....
LiveVox Announces LiveVox Voice Portal 3.0 for Cal.....
Salesforce.com Fishes up a 74 Percent Increase for.....
Loquendo Announces Availability of TTS 7 on MRCP S.....
Contact Center Services Company American Customer .....
CRM Q3 Results from Sedona, Salesforce.com, Kana i.....
Jajah Answers the Call
Interactive Voice Response consolidation (IVR) str.....







Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2019 Technology Marketing Corporation. All rights reserved | Privacy Policy