November 20, 2007
GRAHAM TECHNOLOGY: Vodafone Netherlands goes live with ciboodle;
Graham Technology aims for a customer service revolution
(M2 PressWIRE Via Thomson Dialog NewsEdge)
Amsterdam, NL & Glasgow, U.K. -- Graham Technology, a provider of
customer-oriented business software and services, today announced that
Vodafone Netherlands has deployed its ciboodle customer interaction
platform. This is the largest deployment of ciboodle so far, and it
paves the way for a customer service revolution at the mobile phone
Vodafone Libertel B.V. is one of the largest mobile communications
companies in the Netherlands and is part of the worldwide Vodafone
Group, the world's leading communications company for mobile telephony.
Already a customer of Graham Technology's business process software
since 1998, Vodafone Netherlands elected to make the leap to ciboodle
in order to help improve the company's ability to deliver excellent
customer service. Vodafone Netherlands is now using ciboodle in
handling calls 24/7 from an active customer base of 3.9 million
"The existing platform didn't fully complement our new approach to
customer service, so we decided to implement Graham Technology's latest
state of the art ciboodle platform," said Peter Doveren, Director
Customer Management at Vodafone Netherlands. "We are currently working
with Graham Technology to finalise the implementation and thus secure a
hassle-free service that will allow us to take our customer service
levels to new heights."
Vodafone's contact centre is improving its "360 degree" view of its
customers, with fully integrated case and contact histories, giving
contact centre agents an unparalleled level of access to customer
information and improving their ability to serve. The deployment of
ciboodle is a logical step in this process and, once fully implemented,
will offer agents an improved user interface, with a unique and
intuitive environment for handling customer interactions.
"We are delighted to have Vodafone Netherlands as a ciboodle customer,
and are looking forward to helping the company realise its customer
service goals," said Brian Donn, Managing Director, Graham Technology
Benelux. "Vodafone is a globally recognised company, and this
deployment is further proof that Graham Technology specialises in
delivering world class solutions to world class companies."
The range of functions ciboodle offers, includes:
-- Number porting
-- Call and/or SMS barring
-- Prepaid top-up
-- SMS history
-- Call diversion
-- Change SIM card
-- Access to voicemail
-- GPRS administration
About Graham Technology
Graham Technology specialises in contact centre software and services.
Since 1986, Graham Technology has worked with blue-chip organisations
striving for operational excellence and who, in partnership with Graham
Technology, have realised exceptional return on investment.
Headquartered in Scotland, Graham Technology has seven global offices,
supporting a worldwide customer base. With its flagship customer
interaction software, ciboodle, the company has become recognised as
one of the most visionary CRM solution providers in the world.
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