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September 18, 2007
AT&T Investing More Abroad
By Tim Gray, TMCnet Web Editor
AT&T (News - Alert) continued to invest in its global business operations this week with the opening of a new service center in Bratislava to support an expanding multinational client base.
The company has said it plans capital investment worldwide of $750 million for 2007.
The facility in the Slovakian capital will house up to 350 associates involved in a variety of functions, including provisioning, customer support, carrier management and service ordering to support AT&T's customer base in the Europe, Middle East and Africa (EMEA) region, according to the company.
"For AT&T, this expansion reflects the importance of our global business customers," Tom Regent, AT&T vice president for Europe and the Middle East and Africa, said. "Around the world, we are investing in the people, capacity and services that our multinational clients demand, and our operations in Slovakia complement a network of strategically located service centers around the world with which we can best meet their needs."
The facility also will bring AT&T's total planned workforce in the country to approximately 1,000 by 2008. Since launching business in the Eastern European nation in 2002, AT&T has invested approximately $12 million in its operations.
Regent says the continued investment in the region reflects the desire of multinational companies to supply their workforce with scalable and flexible services.
The company choice Slovakia for operations for a number of reasons, including access to a well-educated workforce, a location in the heart of the rapidly expanding Central and Eastern European market, an investment-friendly economy and the presence of a number of other multinational organizations from the high-tech and IT industries with similar support functions.
Last year, AT&T opened an office in the Eastern Slovak city of Kosice. The Kosice Center specializes in router configuration, network engineering and supply management. These functions demand a high technical knowledge and associated supplier equipment training and certification.
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page. Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
(source: http://callcenterinfo.tmcnet.com/Analysis/articles/10974-att-investing-more-abroad.htm)
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