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June 11, 2007

Dubai Bank: CRM Major Contributor to Award

By David Sims, TMCnet Contributing Editor

 Crediting the bank's CRM project as a contributing factor, the National Bank of Dubai recently accepted the Asian Banker Award for Best Retail Bank in the UAE for the year 2007. Mr. Suvo Sarkar, Group Head-Retail Banking, received the award on behalf of the National Bank of Dubai in Shanghai.



NDB was selected by an international panel consisting of figures in the world of Retail Banking. Winners were selected on the basis of a scorecard of ten categories used to rank banks and their retail banking units. Among the criteria used are retail banking performance, long term prospects, retail sales figures, how well the retail bank is managed and the quality of staff training.

"NBD is committed to providing our customers with innovative value-added products and the highest levels of customer service," said Suvo Sarkar. The bank has expanded its branch and ATM network to one of the largest in the country, and "a new 24/7 state-of-the-art call centre supported by CRM technology has recently been launched," company officials say.

 
NBD's new product launches include the NBD-Dnata credit card, the first joint venture between a bank and a travel company in the region, as well as NBDirect, the first payroll card in the country. In addition to the successful NBD Home Loans product, the bank recently launched NBD Office Loans for commercial property, and has emerged today as a leading player in mortgages.

Earlier this year NBD announced a partnership with selektpoints, a vendor of EMV loyalty products, offering a coalition program for consumer, merchants and Landlord Banks. NBD officials say they wish to "reward customers who use their Smart cards at select merchant establishments in the UAE and the region."
 
Using the latest EMV chip technology, NBD officials claim this is the first such program of its kind in the Gulf Cooperation Council.
 
Selektpoints, launched globally in February 2007 by The International Investor, specializes in providing regional and international banks and retailers with chip-based loyalty programs. As a result of this partnership, NBD will become the exclusive Landlord Bank for selektpoints in the UAE, and will be responsible for inducting other merchant establishments in the UAE into the program.
 
Selektpoints will use the EMV smart chip embedded in cards to ensure customers are automatically rewarded every time their payment card is used at participating merchant outlets. The accumulated reward points can be redeemed for products and services.
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
 
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
 

 

 

 

(source: http://news.tmcnet.com/news/2007/06/11/2702970.htm)

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