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January 24, 2007

Convergys Reports Record Revenue

By Tracey E. Schelmetic, Editorial Director,
Customer Inter@ction Solutions magazine

Teleservices giant Convergys (News - Alert) Corporation today announced its financial results for the fourth quarter and full year of 2006.

Among the highlights of the results:
 
* The company reported record 2006 revenue of $2.8 billion, up 8 percent;
* Also noted were record 2006 earnings of $1.17 per diluted share, up 36 percent;
* Fourth quarter revenue of $720.0 million, up 8 percent;
* Earnings of $0.32 per diluted share in the fourth quarter, up 100 percent;
* Fourth quarter Customer Care revenue up 10 percent; operating income up 14 percent; and
* Free cash flow of $97 million in the fourth quarter and $257 million for the full year.
 
Convergys' fourth quarter revenues of $720.0 million were up 8 percent compared to the fourth quarter of 2005. This increase reflected growth from the Customer Care and Employee Care company segments. Fourth quarter net income increased 90 percent to $44.5 million, or $0.32 per diluted share, versus $23.4 million or $0.16 per diluted share in the prior year.
 
“Our record 2006 results reflect the work begun in 2004 to deliver better shareholder returns while restoring earnings growth by transforming our business,” said Jim Orr, Chairman and CEO of Convergys. “Our significant focus on operating performance, management development, enhanced use of metrics and accountability have driven a higher level of performance. These efforts, combined with the key wins we are experiencing around the world, our financial capacity, and momentum have us well positioned to face future challenges and deliver further improvement in 2007 and beyond.”
 
For more information about Convergys, visit www.convergys.com.
 

(source: http://news.tmcnet.com/news/2007/01/24/2279496.htm)
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