|
August 15, 2006
FrontRange Receives Customer Inter@ction Solutions(R) Magazine's ''IP Contact Center Technology Pioneer Award'' for 2006
DUBLIN, Calif. --(Business Wire)-- Aug. 15, 2006 -- GoldMine(R) IP Voice Suite Honored for Being First Customer Interaction Solution to Combine IP Telephony and CRM from a Single Vendor
FrontRange Solutions announced today that its GoldMine(R) IP Voice Suite solution is a recipient of the 2006 IP Contact Center Technology Pioneer Award presented by Technology Marketing Corporation's (TMC(R)) Customer Inter@ction Solutions(R) magazine (http://www.cismag.com/). Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices since 1982(TM).
"Customer Inter@ction Solutions magazine recognized the extraordinary potential of Internet protocol to revolutionize the contact center when the technology was in its infancy. To help readers understand the power of IP contact center solutions, the editors of Customer Inter@ction Solutions launched the IP Contact Center Technology Pioneer Awards to honor the most innovative and user-friendly solutions available in the market. These solutions are excellent tools to help call centers reap the array of benefits of IP-enabled products and services offer for improving efficiency, performance and the quality of customer care," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
GoldMine IP Voice Suite delivers an enterprise-class VoIP telephony application that includes full integration to GoldMine(R) Corporate Edition CRM to help companies elevate the quality of interactions with their customers, which in turn boosts sales, increases customer loyalty and raises the productivity of service teams. The product includes an advanced, software-based IP telephony system (FrontRange(R) IP Office) with Unified Messaging, Auto Attendant, inbound and outbound productivity applications, as well as easy to use management tools.
"By bringing together the two most powerful business tools for customer contact into one solution, we are enabling companies to boost revenue by increasing their close ratio on sales," said Kevin Smith, FrontRange Vice President of Products.
The Technology Pioneer Award winners for 2006 will be published in the upcoming issue of Customer Inter@ction Solutions magazine online.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.
Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine(R); IT Service Management including the HEAT(R), ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine(R) IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.
Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
(source: http://www.tmcnet.com/usubmit/-frontrange-receives-customer-interction-solutionsr-magazines-ip-contact-/2006/08/15/1795008.htm)
|
|
Internet Telephony Magazine
Click here to read latest issue
CUSTOMER 
Cloud Computing Magazine
Click here to read latest issue
IoT EVOLUTION MAGAZINE
