IRMC has made a multi-million dollar investment to set up new call center in NOIDA, India. The new facility will initially employ around 350 employees and plans to expand over the next few years.

 

Utilizing its large digital, voice-over-Internet Protocol (VoIP) deployments in the call center marketplace, IRMC will seamlessly connect the NOIDA Center to its global network. This capability will enable the company to immediately re-allocate work among centers in India and other parts of the world.

 

“We can segment and send client business from one market to another at the flip of a switch. India becomes more than just a low cost center: it is a strategic node, fully integrated into our global network,” said Vikas Kapoor, President and CEO of IRMC in a press release.

 

Additionally, IRMC provides opportunity for India-based talent to build their skills in new markets.

 

“I already have a workforce with India professionals getting executive assignments in the Philippines, Canada, and the U.S.,” said Rakesh Kumar, Chief Operations Officer, Global Retention Operations.

 

For more information, visit IRMC.

 

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