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April 25, 2006
Starwood Hotels & Resorts Worldwide, Inc. Announces Rollout of the Amae CI Suite in Global Customer Contact Centers
TMCnet News
Impacting Customers Positively, the Amae CI Suite is Delivering Unprecedented Customer Feedback, Intelligence, and Research
Mountain View, CA, April 25, 2006 — Amae Software announced today that Starwood Hotels & Resorts Worldwide, Inc. has licensed the Amae CI Suite for rollout in its customer contact centers.
“We greatly value the ‘voice of our customers’ and their experience with us. The Amae CI Suite allows us to immediately understand what is driving customer perceptions, and what is needed for improvement – all in real-time,” said Mark Vondrasek, Senior Vice President, Interactive Marketing Channels for Starwood Hotels & Resorts Worldwide, Inc. “Our customers actively provide feedback on nearly all relevant interactions and appreciate the opportunity to do so. The Amae CI Suite is delivering actionable, real-time customer feedback and intelligence to our business in a way that will generate increased customer loyalty and measurable return.”
“Starwood Hotels truly values and embraces the benefits derived from understanding customer experiences at aggregate and granular levels – all in real-time. They are committed to continually improving customer experiences,” said Vance Christensen, President and CEO of Amae Software. “The Amae CI Suite delivers customer-driven actionable, real-time business intelligence throughout their global operations. It allows them to take immediate action towards improving customer reservations, retention, and operational improvement in their contact centers.” (source: http://www.tmcnet.com/channels/customer-experience-management/articles/1026-starwood-hotels-resorts-worldwide-inc-announces-rollout-the.htm)
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