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CONTACT CENTER MANAGEMENT WEBINAR
Monitor, Analyze, Automate:
Three Steps to Increasing Agent Effectiveness
Thursday, May 20, 2:00 pm ET
Are complex applications and manual workflows diminishing the productivity of your agents? Are your SLAs at risk? Do you ask yourself these questions:
- How much time are my agents losing in manual, repetitive actions?
- Where are my top 3 opportunities for reducing handle time?
- Why do I get repeat calls?
- What’s threatening my PCI compliance?
- Who has the most effective up-sell practice in my front line?
And most importantly:
- How do I deliver 2010’s performance goals and budget?
If so, we invite you to register for this informational webinar on monitoring and automating your front line.
OpenSpan is the expert in process improvement through personal workflow management for the contact center. Every day, high-performance contact centers around the globe improve agent productivity and save millions with OpenSpan.
Register Now And Learn How To
Monitor: See exactly what your agents are doing in virtually any application.
Analyze: Identify inefficiencies, bottlenecks and compliance risks.
Automate: Streamline manual processes that cost you time and money.
You’ll also hear real-life use cases describing how customers in a variety of industries Monitor, Analyze, and Automate their way to huge savings with OpenSpan.
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