From Mass Market to Mass Customization:
How You Can Compete in the Age of Personalization
June 24, 2008
/ 1:00pm ET
With saturated markets for voice services and cell phones, service providers are hungry for ways to add new business while retaining current customers. They have already glimpsed today’s consumer appetite for personalization with CRBT and now video is increasing personalization along with customer engagement and satisfaction. At the same time, enterprises are looking to multimedia to increase worker productivity, create more effective training, and reduce operating costs.
The latest video-enabled value-added services are very enticing. Video Share, for example, lets a voice caller stream live or pre-recorded one-way video from a handset to any another party or multiple parties on the call regardless of whether they are on a mobile or fixed network. The sender can see what is being streamed and can provide real-time narration over the audio portion of the call, explaining the content of the video to those receiving it. A vacationing couple can send live video postcards to their friends or a real estate agent can stream video of a house to entice prospective buyers. Other innovative revenue-generating service possibilities, suitable for consumer or business use, include Interactive Voice and Video Response, Audio or Video Ring Back, Multimedia Messaging, Video Caller ID, Video Portals, and Mobile Video Conferencing.
Learn about these new services and how to implement them quickly and cost-effectively with products from Dialogic, an established catalyst for innovation in media resource technologies.
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!