CIS Magazine February 2010 Digital Issue

February Digital Issue

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We noticed you have not downloaded your February 2010 digital issue
of Customer Interaction Solutions magazine.

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Sponsored By:

Cover Story
Going for the Gold: How Avaya Made Medal-Winning Interactions

Call Center Technology
UC = Customer Communications

CRM, BPO & Teleservices
Building Customer Loyalty

Workforce Optimization
Remaking Business Intelligence

Special Focus
RTR Goes to the 'Max'

Awards and Recognition
The 17th Annual MVP (Marketing Via Phone) Quality Award Winners

In Every Issue

Customer Interaction News

From the TMCnet Blogs

On The Line
By Tim Searcy

The Integrated Marketplace

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By Brendan Read, Senior Contributing Editor

Monthly Features

Publisher’s Outlook
Adventures in Social Networking
by Rich Tehrani

High Priority
Beyond First Call Resolution
by Erik Linask

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