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[October 10, 2001]
EnvoyWorldWide Teams With Z-Firm To Provide
Automated, Interactive Voice Messaging
EnvoyWorldWide Inc. announced that
the EnvoyXpress messaging platform has been incorporated in the OmniRush
office automation software platform from Z-Firm
LLC.
OmniRush, when integrated with a corporation's CRM system,
Microsoft SQL or Oracle database, allows organizations to drive
multi-modal messaging from existing databases. EnvoyXpress adds rich voice
functionality to OmniRush, enabling organizations to deliver one-to-many,
business-critical communications through interactive voice messages.
"Z-Firm software is about communication, and voice is a natural
extension of our solutions. With the proliferation of wireless
communications, voice is an increasingly important mode for communicating
time-sensitive information," said Rafael Zimberoff, president, Z-Firm
LLC. "EnvoyXpress' voice functionality is a significant value-add for
OmniRush. With voice messages, our customers can reach their constituents
through their most crucial communications channel regardless of their
location."
"The overwhelming appeal of our voice features and flexibility of
our platform allow us to seize innovative partnership opportunities that
add complementary services to existing business technology
solutions," said Ben Levitan, president and CEO, EnvoyWorldWide.
"Our advanced voice and telephony technologies are particularly
desirable to potential partners seeking to add features that allow them to
focus on their core competency - providing value and optimal service to
their customers."
The EnvoyXpress voice module is available to all OmniRush customers as
an optional, value-added service. It allows corporations to simultaneously
deliver actionable communications to multiple recipients via landline or
mobile phones. For example, a mail-order vendor can instantly notify
customers through a customized voice message that an item they requested
has been placed on back order. The message may include the offer of option
1, waiting for delivery until item is in stock, or option 2, canceling the
order. The response then flows back into the vendor's CRM system,
triggering the appropriate action and allowing the customer to quickly and
efficiently resolve the issue to their satisfaction. The solution provides
a full closed-loop communications mechanism without requiring the vendor
to dedicate costly human resources.
"The addition of voice to OmniRush is a real value-add for us. Not
only is the text-to-speech technology excellent, but we are now able to
reach our customers through their primary means of communication - the
telephone," said Michael Hansen, vice president of sales and
marketing at AEC InfoSystems, an OmniRush customer using the EnvoyXpress
voice capabilities. "Our initial use for voice messaging is to
confirm attendance to user group meetings and to deliver meeting
reminders, but the applications for this service are limited only by
imagination."
OmniRush utilizes just a few of the many communications capabilities
offered in the EnvoyXpress enterprise application messaging platform.
Developed to address the challenges of sending business-critical
communications in the information age, EnvoyXpress enables companies to
instantly and simultaneously deliver time-sensitive communications through
outbound, one-to-many, actionable messages. Recipients can elect to
receive messages via the wired or wireless device of choice, using voice,
email, SMS, pager, WAP, fax or other wireless delivery methods.
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