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[February 4, 2002]
NetKeeper Enhances Call Center Productivity By
Giving Mobile Technicians Seamless Access To Help Desk, CRM Software
Multima Corporation announced the Netkeeper
Internet Tech Portal, giving mobile technicians real-time, seamless remote
access to NetKeeper Help Desk and CRM software to provide uninterrupted
customer support. NetKeeper Internet Tech portal uses the same company
interface for the Web, LAN or WAN. Technicians have the ability to provide
fast, accurate and reliable customer service because the Tech Portal gives
the mobile technicians access to the same information available at their
home base.
NetKeeper Internet Tech Portal�s thin-client architecture delivers
significant business benefits including fast and easy installation, low
cost of ownership and maintenance and a reduction in administration costs.
The thin-client architecture permits World Wide Data Replication for quick
deployment on the Web or LAN/WAN resulting in access to customer data
even when the technician is not connected to the main database. The Tech
Portal is an instant gateway to the technician�s personalized interface.
The mobile technician not only has the ability to access all pertinent
account and product information, but also has the capability of
automatically upgrading the information database.
Because of NetKeeper�s �real-time� access to the network�s
database, mobile technicians can quickly execute many functions to service
customers including but not limited to creating new service requests,
accessing the SolutionsKeeper database, tracking the progress of the
service call and managing assigned service requests. All relevant
information is at the technician�s fingertips even when working at a
customer site or when there are no connections available to the corporate
WAN or Web.
NetKeeper�s Internet Tech Portal requires no additional software
distribution since the database can be accessed from any remote
workstation. Moreover, there is no additional training required because
the Tech Portal reaches the same screens for both the Web and corporate
LAN. The Tech Portal allows field agents and technicians to conduct
productive deployment of services because of the ready availability of
significant information about the customer.
According to Val Gioia, Vice
President of Business Development at Multima Corporation "Technicians
no longer feel isolated from the office. More importantly, customers
receive accurate and consistent service. Having the technician know that
the information he or she is receiving is complete, accurate and timely
eliminates any insecurity about customer relations and enables the
technician to provide highly productive and dynamic customer support.
Positive customer relations often translate into the strongest marketing
tool: When customers are happy, they tend to come back."
The NetKeeper Tech Portal is just one of the features of the efficient
Netkeeper Help Desk and CRM systems. The Tech Portal creates a flexible
and tailored solution and is an indispensable tool for the mobile
technician. It extends the boundaries of the company�s staff to include
inside, mobile and remote users. Use of Netkeeper CRM and its Tech Portal
will synchronize the entire company and create an efficient corporate
operation.
Both the LAN portal included in NetKeeper Help Desk and CRM software
and Web access can be deployed with a single 32bit executable. The Web
access has the advantage that it does not require the techs to log into
the server where the Help Desk data is located. The NetKeeper Internet
console will run on any system that meets the minimum system requirements
for Windows 2000, NT or Windows XP. Requirements are:
- Windows NT or Windows 2000, 32 (or more) MB of RAM
recommended.
- Minimum of 7 to 13 MB free hard disk space, depending on the setup options you select.
Clients can run under any platform with an available Web browser.
NetKeeper executes comfortably on computers that meet only the minimum
requirements for these browsers. It will also run on other browsers:
- . Microsoft Internet Explorer 4.0x or
- . Netscape Communicator 4.0 or later.
The program's performance on a high-speed intranet is very good and
will be comparable to a regular office application.
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