Looking to provide mass emergency notification services to its customers, 3n Global
has selected Air2Web
’s strategic messaging platform. Organizations in corporate, government, healthcare and education are likely to benefit from this partnership.
Traditionally, organizations use methods such as phone banks and phone calling trees to notify people in an emergency. But these approaches are not very effective as they involve using staff services. In a time of emergency, staff services can be used for better purposes. Also, there is a chance that the emergency notifications can be delivered too late.
In an emergency, messages have to be communicated to a large number of people in a short period of time. The communication technology that delivers these messages should be robust and reliable even in extreme conditions. Companies such as 3n Global now utilize modern technology such as phone, e-mail, instant messaging, text messaging, pager, fax, BlackBerry, and PDA to deliver their messages. Air2Web (News
) offers many features such as message throughput, uptime and global reach to 3n Global’s emergency notification system.
“Air2Web is pleased to be working with 3n Global to ensure that the maximum number of people receive urgent messages in a timely manner,” says Curtis Rapp, vice president of sales and marketing for Air2Web. “Now with a single click of a button, organizations can easily send an urgent text message through our proprietary platform to almost anywhere in the world.”
Recently, a Frost & Sullivan (News
) report, entitled, “North American Mass Notification System Services Market,” recognized 3n Global as a Tier One provider. Focusing mainly on MNS services that enable rapid and reliable communication with large numbers of people anytime, anywhere, Frost & Sullivan rated 3n Global in the highest-ranked tier of providers.
3n Global recently announced
the launch of AirCARE, looking to use the Short Message Service (SMS) to provide enhanced customer service. AirCARE seeks to improve customer service and support by making use of the immediacy and interactivity of SMS. Also, since the companies are looking to offload more expensive means of communication, the managed service offering provides many self service options to customers.
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
Edited by Michelle Robart