Wednesday, December 8, 1999
10:00 AM - 11:15 AM
 Todd Murray
Vice President, Communications Software and Network Services Group
Cisco Systems, Inc.
Keynote: How IP-Enhanced Services Will Launch Service Providers Into
The Next Millennium
Do you think carrier services are advanced today? Well, wait
until you hear what's coming! As demand continues to accelerate for advanced IP-based
services, enterprise customers - along with small and medium-sized businesses - are
increasingly relying on service providers to fulfill their converged network needs for
Voice over IP, DEN (directory enabled networking), and VPN (virtual private network)
services. Hear what an innovative industry leader has to say about these and other
evolving carrier services as they exist today and what users can expect in the future.
Learn how partner ecosystems are playing a significant role in this evolution.
Murray will lead Cisco’s newly created
Communications Software and Network Services Group that brings together its network
management and network services architecture, voice call control, signaling architectures,
and open programmable switching. This group will drive the development and implementation
of carrier-class New World solutions as well as provide a focal point for the Cisco
ecosystem partner and development program.
Murray came to Cisco from SBC where he managed the internal
computing infrastructure and network for the former Regional Bell Operating Company
(RBOC). Prior to that position, Todd focused on the development and delivery of operation
support system applications in the Software Development organization at SBC.
Murray earned his BA, mathematics, from California
Polytechnic State University at San Luis Obispo.
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 Mark Christensen
Vice President and General Manager
Intel,
Network Communications Group
Mark Christensen is Vice President and
General Manager of Intel's Network Communications Group (NCG) headquartered in Hillsboro,
Ore. NCG designs, manufactures, and markets a wide range of networking products including
Ethernet client and server adapters, hubs, switches, routers, remote access, and network
systems silicon components. Intel's network products, in combination with Intel's platform
and network management products, create balanced computing solutions aimed at the needs of
consumer, small business, and medium sized enterprise customers.
In his current position, Christensen is responsible for
the management of Intel's networking business, including operations located in Hillsboro,
Salt Lake City, Utah, Hudson, Mass., Copenhagen, Denmark, Haifa, Israel, and Jerusalem,
Israel.
Christensen joined Intel in 1982 as a Manufacturing
Development Engineer for Oregon Sites System Manufacturing. Prior to his current position,
Christensen served as Project Manager for Intel's network adapter line introduction, and
as the Director of Marketing for the Network Products Division. Mark was promoted to Vice
President and General Manager of Network Products Division in 1997. Since taking over as
General Manager, Christensen has sponsored multiple growth initiatives to expand Intel's
networking focus including the acquisitions of Case Technologies, Dayna Communications,
Digital Semiconductor (Network Products Division), and recently Shiva Corporation. He was
promoted to Corporate Officer in January 1999.
Christensen was born in Fremont, Ohio, in 1959. He
received a Bachelor of Science degree in Industrial Engineering from Oregon State
University in 1982, and a Master's degree in Business Administration from the University
of Oregon in 1989.
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Thursday, December 9,
1999
10:00 AM - 11:15 AM
 John
Hart
Senior Vice President and Chief Technical Officer
3Com
Corporation
John Hart is Senior Vice President and Chief
Technical Officer at 3Com Corporation. As CTO he is responsible for providing strategic
engineering direction and development for new products and technologies. The CTO office is
also responsible for 3Com’s technology development center which focuses on
development of new advanced technologies, including major industry contributions to LAN
switching, stackable architectures, boundary routing, 10/100/1000 mbps Ethernet
infrastructures, and most recently converged networks. Since 1990, Hart has also been a
member of 3Com’s Executive Committee, which is responsible for the day-to-day
operations of the company and, at an individual engineering level, he continues to file
several patents annually.
Prior to joining 3Com, Hart was vice president
of engineering and advanced development at Vitalink Communications Corporation where he
played a key role in the invention of Bridging (the layer 2 technology used in LAN
switching). While at Vitalink, Hart also managed the development of routers and network
management products. Prior to Vitalink, Hart worked for Control Data Corporation, South
Central Bell, and Southern Bell in senior network architecture and product development
positions. Throughout his career, Hart has participated in the development of numerous
network standards and has been a voting member of IEEE 802 since 1987.
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 Alan Anderson
President and CEO
Quintus Corporation
Keynote: Call
Centers: The Crucial Link in the Internet Age
As the Internet becomes increasingly accepted as a viable, practical method of
transacting business, savvy companies will take advantage of their call center resources
to extend and refine e-commerce services to their customers. But in this brave new
electronic world, delivering personalized customer service will be more important than
ever before - particularly in an environment in which vendors and customers may never even
speak to one another. This presentation examines the role that call centers can - and
should - play in the exploding e-commerce environment.
After this session, attendees will be able to:
- Recognize the challenges and benefits of integrating e-commerce into the call
center;
- Identify the functionality and human resources required to make e-commerce viable;
and
- Understand how to foster customer loyalty in an electronic environment that is
fundamentally impersonal.
Alan Anderson is president and CEO of Quintus Corporation. A 15-year
veteran of the software industry, Mr. Anderson worked at OpenVision Technologies, Oracle,
Sybase, Digital, and AT&T/Bell Labs before joining Quintus in 1994. Under Mr.
Anderson’s leadership, Quintus has enjoyed a sixfold increase in revenues. Mr.
Anderson holds a B.S. degree in information services from the University of San Francisco.
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 Mark Tharby
Vice President of Global Product Marketing
Nortel
Networks
Mark Tharby is responsible for Nortel Network's global
enterprise product marketing strategy including telephony systems, router, hub, switch,
WAN and network applications such as messaging and customer care systems. This business
serves enterprise customers ranging from global corporations to small businesses,
accounting for $6 billion in annual revenues globally.
Tharby has fourteen years experience in the data networking
industry in various capacities within marketing, sales, product management and systems
engineering. In previous Nortel assignments, Tharby held positions within the North
American marketing organization supporting the development of both the enterprise and
service provider market for Nortel Passport products. Prior to joining Nortel Networks,
Tharby held various engineering positions within Bell Canada.
Tharby earned his BS, Electrical Engineering at the
University of Waterloo, Canada.
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