High-Speed Surge Protectors Guard Local-Area And
Wide-Area Networks
Patton Electronics Company, a manufacturer and marketer of data communications equipment,
announced two data line surge protectors designed to guard local and wide-area networks
against data loss and damage due to transient surges. The Patton Model 537 connects to IBM
token ring LAN hardware that is equipped with an IBM data connector. The Patton Model 546
connects to V.35 WAN hardware equipped with an M/34 connector. Both models divert harmful
surge energy to chassis ground before damage can occur. For more information, contact Jim
Fowler at 301-975- 1000.
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Compatible Systems Enters VPN Arena With IntraPort
Tunnel Server
Compatible Systems Corporation announced that it has completed development of the
IntraPort Tunnel Server, a Virtual Private Network (VPN) server aimed at the remote access
market. With the IntraPort Tunnel Server, WAN administrators can use the Internet to
provide network access to roving users and telecommuters, eliminating expensive
long-distance charges and reducing the headaches of overseeing complex remote access
servers and dial-up connections. The IntraPort Tunnel Server supports up to eight
simultaneous tunnel connections. For more information, contact Compatible Systems
Corporation at 800-356-0283.
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Hammer Technologies Announces Upgrade, Price Reductions
To ISG
Hammer Technologies announced significant upgrades to their leading Hammer ISG call
generation system. The ISG (Integrated Stress Generator) now provides users with the
ability to mix physical telephony interfaces and signaling types in a single system.
Prices have been reduced up to 25 percent from previous ISG models. All Hammer ISG systems
are compatible with the Hammer IT (Integrated Telephony) test system and may operate as
stand-alone systems or work in conjunction with other Hammer IT or Hammer ISG systems for
complete high-volume load and feature testing. For more information, contact Mariana Haven
at 508-694-9959.
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Multi-User Network Server Switch Supports IntelliMouse
Network Technologies Inc. announced the addition of IntelliMouse support to its
SC-4X16-6M6M15V-A, a four-user, 16-PC switch for keyboards, monitors, and mice. Network
managers can connect any combination of their regular PS/2 mice and the new Microsoft
IntelliMouse to the switch for customized control of their Internet and network file
servers. All monitors, keyboards, and mice connect directly to the input ports on the
SC-4X16- 6M6M15V-A and can be placed 250 feet away from the switch. All users can work on
different PCs simultaneously, allowing more flexibility than single user switches. The
automatic reboot circuitry simulates the presence of a keyboard and mouse to all attached
computers so all 16 PCs boot error-free. Users can select and control PCs using keyboard
commands or the optional hard-wired remote control. For more information, contact Katie
Peebles at 800-742-8324.
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Tobit Software and Brooktrout Technology Bring Fax And
Voice Processing To A New Level
Tobit Software, a developer of fax and unified messaging solutions, announced that
it will support Brooktrout's TR Series Universal Port Boards and the TruFax Series Fax
Boards for FaxWare and David, Tobit's latest unified messaging server. Tobit's FaxWare is
a NLM-based networking fax solution for Novell networks. Compatible with NetWare servers
3.xx and 4.xx (IntranetWare), FaxWare 4 smoothly integrates with NetWare's Directory
Services, facilitating installation and network administration. Designed for high-volume
throughput, users can send and receive faxes from any workstation (DOS, Windows 3.xx,
Windows 95/NT, and Mac), any application (including Office 97), and any e-mail package
(GroupWise, Notes, Exchange). FaxWare 4 supports up to 1000 users, 64 lines per server,
and 250 servers per LAN. For more information, contact Isabelle Pronovost at 800-GO-TOBIT.
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ECTF Releases C.001 Interoperability Agreement
The Enterprise Computer Telephony Forum has announced the availability of ECTF C.001, an
Interoperability Agreement describing the model for Call Control Services in Computer
Telephony environments. The model provides an in-depth description of call control
features, services, and interfaces deployed within the CT architecture as described by the
ECTF. Providing a basis for the interoperability of multiple interfaces, C.001 promotes
the establishment of similarities, rather than differences, within a common call control
model. The C.001 Interoperability Agreement is currently available for download from the
ECTF Web site at www.ectf.org. For more information,
contact Will Matlack at 510-889-1566.
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Telogy Networks Introduces Golden Gateway InverseMux
Telogy Networks, Inc., developer of embedded software for communications applications,
announced the release of its Golden Gateway ATM InverseMux chip, an inverse multiplexing
(MUX) product that allows companies to increase bandwidth by adding incremental T1s to
their ATM WAN links as needed without incurring the significant cost of upgrading to T3
links. Golden Gateway ATM InverseMux is part of Telogy Networks' Golden Gateway ATM
product suite, which includes Golden Gateway Voice over Packet, a comprehensive DSP and
microprocessor software solution. For more information, contact Lynn Anne Miller at
301-515-6618.
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BSQUARE Development Announces Upgraded Re-Release Of
bFAX Pro
BSQUARE Development announced the release of bFAX Pro 3.1, available for the Windows CE
operating system platform. The bFAX Pro 3.1 version adds several features to the original
version of bFAX, including Class 1 modem support. Users of Class 1 hardware and software
modems can now use the same product that has long been available to users of Class2/2.0
hardware modems. Built-in Class 1 functionality means that bFAX Pro is now a ready fax
solution for Handheld PCs. The bFAX re-release also includes send and receive support for
Pocket Word and Casio digital camera file formats. Integration with the Handheld PC's
Contacts database has been improved for importing international phone numbers, making bFAX
easier for business travelers. For more information, contact Ann Gorman at 425-519-5941.
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Vertel and FORCE Computers Introduce Star-Force TMN
Solution
Vertel, a subsidiary of Retix and a supplier of Telecommunications Management Network
(TMN) products, and FORCE Computers, Inc., a developer of OEM platforms for the embedded
market, introduced a new interface card for telecom equipment known as the Star-Force TMN
Solution. TMN is an industry-standard model that helps telecommunications service
providers better manage, maintain, and provision their advanced Internet, data, and voice
services. The Star-Force TMN Solution is a fully integrated standards-based interface card
that combines FORCE hardware and Vertel Cougar ETS (Embedded Telecommunication Solutions)
software components. The new card is designed to be embedded into network elements and to
communicate with the larger infrastructure of telecommunications management networks. For
more information, contact Vicki Vaughn (Vertel) at 818-227-1456, Val King (FORCE) at
408-369-6160 or Linda Nixon (FORCE) at 408-369-6278.
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Uniden America Introduces AXIS Telephone Internet
Appliance
Uniden America Corporation's Internet Products Division announced it has developed a
telephone Internet appliance that allows consumers to send and receive e-mail messages via
the Internet without a PC. The Internet appliance, AXIS, combines a full-featured 900-MHz
cordless telephone, keyboard, and text and graphic display screen into one communications
device. In addition to e-mail, AXIS will be capable of accessing news services, stock
quotes, sports scores, and a variety of other Internet applications. AXIS comes
preconfigured to connect to the Internet through CompuServe Network Services, but is
compatible with all major Internet and online service providers. The product will be
distributed through computer distributors, telephone operating companies, and electronics
and computer retail outlets. For more information, contact Amy Fennegan at 214-520-0052
x217 or Tagni Osentowski at 214- 520-0052 x222.
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Aurora And Spanlink To Develop A High-Speed
Alternative To ANI-Based Screen Pop Applications
Aurora Systems, Inc., and Spanlink Communications, Inc., have signed a contract to jointly
develop a new release of Spanlink's ExtraAgent for Call Center software package to
integrate with a new release of Aurora's FastCall. When the products are implemented
together, the new ExtraAgent product will perform database call routing and "screen
pops" based on more than the caller's telephone number. ExtraAgent is a configurable
software package for call centers that provides more efficient call handling. FastCall is
a middleware package for screen pop applications. The new ExtraAgent application is a
TSAPI-based application designed to improve Automatic Number Identification (ANI) hit
rates. For more information, contact Kristen Jacobsen at 612-971-2147.
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PRIMA Telematic Announces OPUS Maestro And OPUS
Composer
PRIMA Telematic has developed OPUS Maestro, an interactive communications platform that
can support the most sophisticated infrastructures while providing easy-to-use tools for
developing, implementing, and managing interactive services. OPUS Maestro runs on Windows
NT. One of its key components, OPUS Explorer, centralizes the management of the OPUS
Maestro-distributed client/server network by consolidating the information. Running on
Windows 95 and Windows NT, OPUS Explorer utilizes the Windows explorer interface. Another
module, OPUS Composer, is the graphical interface used to build OPUS Maestro interactive
services. The interface gives designers a user-friendly tool to create the applications
without decreasing the programming power required to write the content. For more
information, contact Fran�ois Morin at 514-289-8688.
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E-Tech Introduces Upgradeable Software Drivers For x2
And K56flex
E-Tech Research, Inc., a designer and manufacturer of telecom and datacom products has
introduced SoundBullet (PC336ECA) a data/fax/voice/audio modem that supports both U.S.
Robotics' x2 and Lucent/Rockwell's K56flex modem technology through upgradeable software
drivers. Upgrading SoundBullet to a new standard will only require loading a software
driver rather than modifying the BIOS, EEPROM or other firmware. SoundBullet also saves
one expansion slot and eliminates the need for a sound card with its on-board 16-bit
sound. Suggested list price of SoundBullet is $99. For more information, contact Ben Chan
510-438-6700.
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Genesys Announces New Network CTI Solutions
Genesys Telecommunications Laboratories, Inc., a provider of network and enterprise CTI
software applications, announced three new Network CTI application suites designed to
enable companies of various sizes to improve interaction with their customers through the
use of CTI. These will be the first products from the company's newly formed Network
Applications & Services division. With this announcement, Genesys extends its CTI
capabilities to NSPs. By incorporating Genesys technology into the network, NSPs can
provide sophisticated, broad-based CTI services to their customers. These services include
IN functions, such as intelligent call delivery, integrated messaging, and dynamic,
rule-based call routing. For more information, contact Karine Hagen at 415-437-1163.
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NACT Signs Software License Agreement with Trillium
NACT Telecommunications, Inc., a single-source provider of fully integrated
telecommunications applications switching systems, announced the selection of Trillium
Digital Systems, Inc. as the software supplier for the upcoming Signaling System 7 (SS7)
enhancement to its STX telecommunications switch. Trillium is a provider of SS7 protocol
software used in the United States long-distance market. "The SS7 software will
enable the STX switch to interface with carriers more quickly and efficiently," said
Lindsay Wallace, NACT president and CEO. "It will allow the transfer and routing of
voice calls, data calls, and long-distance calls quickly through an STX system at a
fraction of the time needed by traditional switching systems on the market today."
For more information, contact NACT at 801- 225-6248 or Trillium at 310-442-9222.
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Lucent Technologies Unveils DEFINITY System For Branch
Offices And Mid-Sized Businesses
Lucent Technologies announced a high-performance, upgradeable communications system with
the same power, features, and functions of its DEFINITY Enterprise Communications Server
(ECS), but sized and priced for branch offices and mid-sized businesses. The company also
introduced a new line of global business telephones and a suite of communications
capabilities that make it easy for businesses to design advanced applications usually
found in larger systems. DEFINITY ProLogix Solutions, which supports up to 500 stations
and 600 ports, has been developed to meet the needs of both branch offices of larger
corporations wanting a sophisticated but affordable phone system that can grow with them,
and mid-size businesses with multipremise networking needs. For more information, contact
Stephen Loudermilk at 908-953-7514 or Marianne Carlton at 908-953-7520.
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Dictaphone Introduces Symphony CTI, An Advanced
Communications Management System
Dictaphone Corporation introduced Symphony CTI, a computer telephony integrated, advanced
communications management system that uses real-time CTI links to provide enhanced call
retrieval and selective recording. The system was designed for trading floors and call
centers that need to record and archive large numbers of phone transactions to reduce
their exposure to liability and potential loss, or prove compliance. It also allows users
to access and verify phone transactions more quickly. Symphony CTI gives trading floors
and call centers the ability to record thousands of conversations simultaneously, and to
store this audio in such a way that individual recordings can quickly be identified and
retrieved. The system is compatible with most major ACDs, turret systems, and PBXs
including a wide range of TAPI-compliant switches, and uses real-time data passed by the
switch to facilitate finding calls, or to selectively record calls. For more information,
contact Linda DiLauro at 800-447-7749 xD348.
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Voicetek Announces MaxReach Open Application Platform
Voicetek Corporation, a developer of interactive communications solutions, announced the
availability of MaxReach, a modular and extensible suite of personal productivity
applications that telecommunications carriers can deploy for their subscribers on
Intelligent Peripherals and Service Nodes, throughout the Advanced Intelligent Network
(AIN). The individual application modules can be used as standalone services or as a
total, seamless application. Subscribers self-provision MaxReach through the carriers' Web
sites, or by using natural language over the phone. MaxReach will initially consist of
four communications productivity modules — Voice Dialing, Personal Assistant, Single
Number Service, and Unified Messaging. For more information, contact John Hill at
508-250-7641.
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Diamond Lane Introduces Commercially Available
End-To-End ADSL/ATM Solution
Diamond Lane Communications announced the availability of the Hitchhiker ADSL (Asymmetric
Digital Subscriber Line) solution, which offers remote access to the workplace or Internet
at speeds of up to 6Mb/s over existing phone lines. "This is a quantum leap for
Intranet and Internet power users," says Diamond Lane CEO Jerry Parrick. "The
Hitchhiker system 200 times faster at downloading Web content than today's 28.8 Kb/s
modems." By multiplexing Internet traffic directly to an ATM backbone, the Hitchhiker
effectively reduces the data traffic that is clogging the voice switching systems in the
central office. For more information, contact Jean Deitz Sexton (Diamond) at 707-792-2946
x169.
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Brooktrout's TR Series Intelligently Routs RightFax
Enterprise v5.0 Faxes
Brooktrout Technology, Inc., a provider of advanced software and hardware products for
system vendors and service providers in the electronic messaging market, announced that
its TR 114 Series Universal Port fax boards will be supported by RightFAX, Inc.'s new
Enterprise v5.0 LAN fax server application. RightFAX Enterprise v5.0 leverages Internet,
WAN or LAN connectivity between RightFAX fax servers to share workloads and route faxes
economically. RightFAX Enterprise and the TR 114 Series provide several features including
call grouping, voice promped DTMF, and support for up to 48 fax lines on a single fax
server. For more information, contact Anne Marie Clark at 617-433-9552.
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Witness Systems Improvements Offer Greater Integrity
Of Voice And Data Files
Witness Systems announced expanded functionality to its WITNESS voice and data monitoring
solu-tion for call centers, which broadens the control of the client/server application
for system administrators and call center managers. Enhanced security features are now
available in a graphical user interface (GUI), providing access to multiple levels of
security from a central template. A unique Control Console provides a single point of
contact in an "electronic office environment," simplifying database
administration. Other enhancements include faster and more efficient replay capabilities.
For more information, contact Ryan Hollenbeck at 770-754-1962.
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SpanWorks, Inc., Formed To Pioneer Wireless Conference
Table Networks
SpanWorks, Inc., a joint venture of Toshiba Corporation and Connexus Licensing, Inc., has
been formed to fill a gaping void in the computer field. Toshiba is a maker of laptop
computers. Connexus is a consulting firm in wireless technologies that was instrumental in
the creation of the Infrared Data Association (IrDA). SpanWorks' mission is to create the
wireless conference table automation market with the spontaneous area network (SPAN)
technology developed by Toshiba's Kansai Research Laboratories. This new technology
enables conference participants to create wireless networks automatically and communicate
their ideas to everyone taking part in the meeting. With this capability, every
participant can make a permanent record of what was said and done, vastly improving the
productivity of conferences. Another advantage provided by the SPAN technology is that it
will solve a common problem involving visitors to manufacturing plants or offices with
"firewalls" securing company data. For more information, contact Richard Roper
at 310-393-0622.
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Altigen Implements Personal Automatic Call Distributor
Altigen Communications has implemented a personal Automatic Call Distributor (ACD) to
Altiware, a feature that allows individual users to add ACD capability to their personal
extensions. When activated, this feature will enable individual users to handle incoming
calls more efficiently by automatically queuing calls for you when you are on the phone
rather than dumping calls into voice mail. If a caller tries to reach you when you are on
the phone, the system will prompt you with a message saying, "This extension is busy.
You may stay on the line to hold for this person, or press # to leave a message in voice
mail." For more information, contact Gary Andresen at 510-252-9712 x401.
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Apex Unveils Companion Products for OutLook Switch
Apex PC Solutions recently unveiled two new products designed to give network
administrators a more efficient, cost-effective, and convenient way to manage computer
room peripherals. The A-1000 and S-1000 mirror the console switching function of the Apex
OutLook switch by connecting the multimedia and serial ports, respectively, of up to eight
servers. This allows network administrators to synchronize switching of peripheral devices
with a centralized console, thus consoliating hardware, eliminating space-consuming
equipment, and reducing excess power consumption. The A1000 connects to a PC's multimedia
ports providing switching capabilities for peripherals such as sound cards, speakers, and
microphones. The S-1000 connects to a server's serial ports providing switching
capabilities for RS232C-type devices such as modems, printers, touchscreens, and serial
mice. For more information, contact Dan Branley at 206-223-2365.
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Newbridge And Siemens Join Forces, Offer New
Management Products
Newbridge Networks and the Public Communication Networks Group of Siemens AG introduced
MainStreetXpress service management products which extend the scope and reach of managed
services across frame relay, asynchronous transfer mode (ATM), and private line networks.
These products build on the Virtual Service Network (VSN) capability of the
MainStreetXpress 46020 Network Manager which enables secure, manageable views of specific
customer networks. The new products are the MainStreetXpress Customer Service Management
(CSM) suite for Web and simple network management protocol (SNMP)-based customer network
management, and the MainStreetXpress 48020 MultiNetwork Service Controller (MNSC) for
end-to-end provisioning across multiple network and service provider boundaries. For more
information, contact Alice Andors (Siemens) at 202-434-4820, Tom Phillips (Siemens) at
561-955-6370, or Nancy Ward (Newbridge) at 703-736-5083.
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Dialogic Partner, MediaSoft Telecom, Introduces
Toolkit for Building Advanced Call Centers
The Computer-Telephone division of Dialogic, a manufacturer of high-performance,
standards-based computer telephony hardware components, announced that MediaSoft Telecom,
Inc., a Dialogic Partner, has released IVS CTBridge, a software module that integrates
MediaSoft Telecom's IVS Builder/Server with Dialogic's CTConnect call control server. IVS
Builder/Server is a CT application- generator toolkit and runtime platform used for
building advanced computer telephony systems. MediaSoft is a supplier of CT and
Web-enabled CT software platforms. For more information, contact Kathryn Lancioni
(Dialogic) at 201-993-3000 x6320, Athena Mandros (Dialogic) at 201-993-3000 x6548 or Gabor
Barta (MediaSoft) at 514-731-3838.
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Camelot Unveils New Internet Communication Technology
Camelot Corporation unveiled its new Internet videoconferencing and telephony products
VideoTalk, DigiPhone 2.0, and Proficia. VideoTalk is a complete hardware and software
system which, when connected to a multimedia PC, enables full-duplex video conferencing
over the Internet and over local and wide area networks. DigiPhone 2.0 is the next
generation of Internet telephony software which maximizes Internet communication
connectivity by enabling the user to speak with other Internet telephony software.
Proficia is an audio handset which connects to a multimedia PC, eliminating the need for a
headset, microphone or speakers. For more information, contact Alex Wettreich at
972-733-3005.
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Computer Talk Gives Internet Users Direct Voice Access
To Call Centers From Web Site
Computer Talk Technology announced the release of its Internet product, ICEScape, which
allows Internet users to use their computers to speak to a customer representative live
over the Internet. ICEScape uses the same modem line that Internet browsers are using to
connect to the Internet, to transmit voice and data simultaneously. ICEScape requires no
special hardware or phone equipment to provide real-time conversations over the Internet,
offering the advantage of not requiring the browser to disconnect from the Internet or to
have two phone lines at home. For more information, contact Maureen Foulds at 800-410-1051
x113.
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TTC Introduces New ATM Interface To FIREBERD 6000
Communications Analyzer
TTC, a Dynatech Company, announced a new 2M/34M ATM Interface to the TTC FIREBERD 6000
Communications Analyzer. The versatile, new ATM interface is ideal for the worldwide
service providers provisioning and testing ATM service in the field or for manufacturers
testing ATM products in the lab and on the manufacturing floor. With the new 2M/34M ATM
Interface, the user can obtain physical layer, TC layer, AAK, and ATM layer statistics to
quickly isolate service problems. The interface includes sophisticated cell generation
capabilities and extensive quality of Service (QoS) analysis functions. By utilizing TTC's
Remote Test Manger (RTM) or Distributed Test Manager (DTM) software, the user can also
remotely control the FIREBERD 6000 to test from a central location. For more information,
contact Rob Clark at 301-353-1560 x2184.
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IVC And Thomson CSF Offer Multimedia Visual
Communications Solution
Intelect Visual Communications Corp. (IVC), a subsidiary of Intelect Communications
Systems Limited, and Thomson CSF are partnering to provide a turnkey videoconferencing
package utilizing an ATM backbone. Both parties will bundle and distribute Thomson's
Thomflex ATM networking equipment with IVC's LANscape videoconferencing. The bundled
turnkey videoconferencing solution will offer five LANscape PC video- conferencing systems
(codec board, software, camera, and speakers), an ATM backbone switch, two ATM to Ethernet
switches, and all associated LAN emulation and system software. The turnkey solution will
allow companies to purchase all the necessary components to implement and manage
videoconferencing on their network. For more information, contact Mary McNally at
212-317-9600.
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Madge Networks Introduces New Line Of ISDN Switches To
Support Carrier Services
Madge Networks, a provider of end-to- end switched networking solutions, announced a new
line of ISDN switching products that allow telecommunications carriers to add new or
expand existing ISDN services easily and cost-effectively. Madge's intelligent edge
switching nodes will be available in two versions: the ESN 1000 (six slots; support for up
to 40 non-blocking, basic rate lines) and ESN 2000 (20 slots; support for up to 136
non-blocking, basic rate lines). Both provide a scaleable cost-effective solution to the
problem of central office switch overload. For more information, contact Marina Donovan
Ekman at 408-952-9420.
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Unimax Announces Major Product Enhancements
Unimax Systems Corporation announced the availability of its newest release of
telecommunications products for the multi-vendor integration of PBX and Voice Mail
administration. The system, 2nd Nature, provides administrators with audits of all of
their systems so they get the most benefit and savings from their phone and voice mail
services. Reporting and service modification can be easily learned and implemented with a
simple point-and-click on the desktop. 2nd Nature provides remote management of phone
systems with true client/server technology of Windows 95/NT. The product supports Nortel
and Siemens ROLM PBX systems, and now offers customers maintenance of their Octel Voice
Messaging from the same window interface. For more information, contact Jan Carron at
800-886-0390.
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US WEST Introduces "End-To-End" CTI Solution
US WEST Communications announced the availability of totalCTI, an integrated, end-to-end
CTI solution. TotalCTI is an open, non-proprietary system providing next-generation,
enterprise-wide call center capability in existing voice/data environments. Recognizing
that most medium-to-large business customers have a significant investment in their voice
and data networks, and that many have multiple, disparate systems scattered throughout
their enterprises, totalCTI was designed to work hand-in- hand with a customer's existing
client/server network environment. The introduction of totalCTI adds a key component to
the US WEST comprehensive line of technology products and services for the business
environment. For customers, that means a single source for virtually all of their voice
and data needs. For more information, contact Dee Hansen Ohi at 303-965-3318.
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ECI Telecom-Telematics Introduces Telematics Mass-Dial
Multi-Service Network Access Server
ECI Telecom Ltd's fully-owned subsidiary Telematics, announced the Nevada, a mass-dial
Network Access Server (NAS). The Nevada is a Carrier Class Product designed for use in the
Central Office or Point of Presence environments of Network Service Providers. It is a
true mass-dial, multiservice platform providing Internet and Intranet access, Point of
Sale Transaction processing, X.25 corporate access, and remote corporate LAN access. The
Nevada enables the Network Service provider to differentiate its offering by providing a
single platform that can handle multiple services. By dynamically assigning protocol
intensive resources, such as modems, to various services, the provider can ride the
maximum utilization curve of such resources. For more information, contact Robin Brelsford
at 954-772-3070.
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HP Makes Customer Contact Manager Middleware Available
On Windows NT
Hewlett-Packard Company announced its Customer Contact Manager middleware, which enables
companies to build sophisticated, multiple- channel customer-service centers, will be
available on Microsoft's Windows NT Server platform. Customer Contact Manager, the
centerpiece of HP's Smart Contact solution for customer-service centers already supports
Windows products that run on the desktop, including Windows NT and Windows 95. Now,
companies will be able to employ a Windows-based Smart Contact solution in the servers
that govern the retrieval and routing of customer- contact information, as well as in the
terminals used by customer-service representatives. For more information, contact Brad
Pick at 408-447-7809.
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E-Net And Paradyne Team Up To Deliver DSL Data
Telephony
e-Net, Inc., a telecommunications company, which manufactures the Telecom 2000 Data
Telephony product and Paradyne, a pioneer in network access, announced a collaboration to
jointly promote Telecom 2000 and HotWire Digital Subscriber Line (DSL) products. This new
co-marketing agreement enables the companies to extend low-cost, DSL-supercharged PBX
functionality to remote business locations, call centers, and teleworkers via the data
network. Telecom 200 calls are placed at breakthrough speeds via the data network. The
transmissions run over Paradyne's HotWire DSL systems supporting symmetric services up to
one million bits per second or asymmetric services up to 2.56 Mbps. For more information,
contact Steve Conrad (e-Net) at 847-291-8421 x255 or Debra Eisenberg (Paradyne) at
813-530-8207.
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MultiCall Announces New Call Center Software Suite For
Small-To-Medium Businesses
MultiCall, Inc., introduced CallFlow, a computer telephony software suite that provides
comprehensive call handling capabilities for formal and informal call centers in
small-to-mid-size businesses. The CallFlow server and applications enable companies to
automate and optimize customer care operations by integrating their phone systems with
their computer applications across a standard Microsoft Windows NT-based network. The
system is designed to route calls to the most appropriate person based on the caller's
attributes and service needs. The call will be routed based on any number of factors noted
in the company's computer system — such as account type, customer status, language
spoken, or previous conversations with a particular representative. For more information,
contact John Evans at 408-247-1124.
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Modular Takes Microsoft's Cluster Server,
"Wolfpack," To Next Level
Advanced Modular Solutions, Inc., announced that it will offer factory-installed true
fault-tolerant computing for Windows NT servers and Windows NT server clusters, including
Microsoft's Cluster Server software, "Wolfpack," a built-in feature of Windows
NT Server, Enterprise Edition. The Modular Fault Tolerant Server supports all NT
application software without modification or the need for middleware. The Modular Fault
Tolerant Server is a fully redundant, rack-mounted hardware configuration consisting of
four 200 MHz Pentium Pro servers and fault-tolerant RAID storage arrays. The fault
tolerance capabilities are provided by Marathon Endurance 4000 fault tolerant and site
disaster tolerant technology. For more information, contact Jeanne Marquis at 508-266-9700
x178 or Greg Soucy at 508-266-1700.
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Nabnasset Expands North American Sales Presence And
Work Force
Nabnasset Corporation, a provider of software for CTI, announced that it has opened nine
new sales offices throughout North America including its first office outside the United
States. Nabnasset also announced that it has expanded its work force by more than 50
percent over the last 12 months to meet the growing demand for the company's flagship
product, VESP (Voice Enhanced Services Platform). VESP is a client/server software
solution that integrates telephone hardware, switches, and computers into a single, highly
coordinated call center application. By providing service representatives with instant
access to caller information, VESP enables large call centers to deliver personalized
service to customers. For more information, contact Susan Cohen at 508-787-2800.
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CTI Market To Triple By Year 2000, MMTA President
Predicts
The market for CTI products will almost triple by the year 2000, predicted William R.
Moroney, president & CEO of the MultiMedia Telecommunications Association (MMTA), in
an address at COMDEX Canada '97. Speaking at a session entitled "Successful CTI
Applications," Moroney cited MMTA research forecasting that the North American market
for CTI software and hardware would grow from $885.9 million in 1996 to $2.38 billion in
2000. Moroney said, "...the only possible road-block to any businesses' success over
the next few years with CTI will be the quality of their workforce. How well each
company's best technical people understand the fundamental elements of converging
telecommunications and computing technologies, will easily determine which companies use
CTI to become stars and which fall by the wayside." Moroney disclosed that the MMTA
will announce a new Level-1 Certificate Program teaching and testing basic
telecommunications, data communications, and LAN and CTI skills. For more information,
contact Tammy Shurts at 703-907-7472.
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COM 1 Agrees With QNX For SurfTV
A new OEM agreement announced between QNX Software Systems, Ltd. and Atlantic Network
Systems (ANS), an affiliate of COM 1 Video & Data Communication, means families can
now enjoy all aspects of worldwide communications — telephone, fax services, Internet
communications, and more — on television, right from their own living rooms. Based on
the QNX real-time operating system, the next release of SurfTV will feature QSSL's Voyager
Internet technology. This Internet technology suite includes a desktop-caliber (full HTML
3.2) Web browser designed for embedded devices. The browser runs on QSSL's windowing
system, the Photon microGUI. For more information, contact QNX Software Systems, Ltd. at
800-676-0566.
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Interphase Announces Multi-Port Synchronous
Communication Adapter For Embedded Systems
Interphase Corporation, a supplier of local-area network (LAN) and wide-area network (WAN)
technologies, announced the 4534 PMC Multi-port Serial WAN Adapter, an intelligent 4- port
serial communications controller for systems utilizing the PMC (PCI Mezzanine Card) form
factor. With this adapter, developers can quickly integrate I/O support for applications
such as Signaling System #7 (SS7) links, Signal Transfer Points (STP), Signal Switching
Points (SSP) and wide area data communications into VME and Compact PCI-based WAN or
telephony systems. For more information, contact Michael Eckley at 214-654-5325.
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Nuera Communications Unveils Voice Over IP And Voice
Over Frame Relay Gateway
Nuera Communications unveiled the Access Plus F200ip, an integrated Voice over IP Gateway
and Voice/Data Frame Relay Access Device (FRAD). Supporting phone-to-phone connections
over Frame Relay or Internet networks, the F200ip features E-CELP along with
Ethernet-based IP transmission and serial frame relay trunks supporting full T1/E1
throughput. On the subscriber/user side, the F200ip offers software-configurable analog
voice interfaces, digital T1/E1 PBX interfaces, and capacity for up to 30 voice/fax
channels per unit. Multiple F200ip units can be linked over Ethernet to support large hub
sites for terminating and interconnecting thousands of voice/fax channels. For more
information, contact Andrew Voss at 619-625-2400 x1259.
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Iwatsu's Kwiklink TAPI-Compliant ADIX PC Telephone
Iwatsu America, Inc., announced the release of KwikLink, a TAPI-compliant ADIX PC
Telephone for Windows 95. KwikLink, which was designed for use with Iwatsu's
TAPI-compliant IX-COMLINK computer telephone inter-face adapter, resides on the Windows 95
desktop. It empowers users by combining the processing power of their personal information
manager (PIM) software with the call processing power of the ADIX digital telephone
system. KwikLink users may access ADIX features such as transfer, conference, and
conversation record to voice mail by pointing and clicking. At the same time, screen pops,
contact lists, and call logs can be managed by the PIM operating in unison with KwikLink.
For more information, contact Michael Marchioni at 201-935-8580.
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Send And Receive Fax/Voice Mail Messages Over the
Internet At Almost Zero Cost
NeTrue Communications, Inc., has announced a plan to enhance its flagship product
NeTrueLink with two new functions, real-time Internet fax and Internet phone. These two
features will be released as NeTrueLink 1.3. NeTrueLink is a fully functional IP fax/voice
mail server with a complete billing system and acts as a fax/voice mail gateway between
the Internet and regular phone systems. Users need only dial a local telephone number for
international fax/voice mail transmission to send and receive from any fax machine and any
telephone worldwide. End users do not need to have a computer and PPP Internet access to
send fax and voice mail messages over the Internet. NeTrueLink provides seamless faxing
worldwide, without the user making adjustments to their faxing or voice mail habits. For
more information, contact Ron Weaver at 714-870-0861.
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MIT Entrepreneurial Competition Winners Announce
Availability Of Winning Product
MIT technologists and first-place finishers of the Entrepreneurial Competition, announced
WebLine, a product that uses the Web's visual power and computer telephony technology.
WebLine enables the tele-sales professional to control the customer's Web browser by
pushing images or text to the customer's desktop in sync with the conversation. The sales
representative can give demos, lead the customer through sales presentation, and fill out
forms online to ensure they are completed accurately. When online customers check out a
Web site, they can hit a "call-back button" and the sales rep will call. The
customer is instructed to a spot on the Web site where the sales rep will link up with the
customer's browser. The rep then can push images, schematics, photos, charts, graphs,
forms, etc., to the customer. For more information, contact Arlene Daily at 212-317-0900
x15.
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Viscon Introduces ISDN-Based Single-Board Desktop
Videoconferencing System
Viscon, Inc., a pioneer in the videoconferencing industry, introduced VisionRite501
(version 1.5). VisionRite (version 1.5) is a single-board solution, which turns a window-
based PC into a desktop videoconferencing system. This enables users to send and receive
2- way live action video images and voice over a single ISDN telephone line. This product
offers the opportunity for users to link up with friends, business associates, or to
communicate with most expensive dedicated H.320 clients. VisionRite can be used for
distance learning, telemedicine, telecommuting, product marketing, and training.
VisionRite (version 1.5) is a PCI one-board solution — one board combines video
compression, audio compression, and ISDN communication. It offers a complete video
solution for multimedia turnkey systems. For more information, contact Daisy Chang at
626-855- 4578.
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Inter-Tel And NTTI Enter Into Distribution Agreement
Inter-Tel, Inc., and NTT National Corporation (NTTI) have entered into a software
licensing and distributorship agreement for Inter-Tel's Vocal'Net Internet Telephony
Gateway software. The agreement gives NTT International Corporation, a subsidiary of
Nippon Telephone and Telegraph, software licensing and distribution rights in Japan and
other countries. Vocal'Net is an Internet/Intranet telephony gateway designed to enable
organizations to send full-duplex communications over the Internet or private company
Intranets for potential savings compared to standard long-distance phone service.
Vocal'Net is available in multiple port sizes and will interact with telephone systems
that support standard telecom interfaces such as T1, E1, ISDN, and analog single lines.
Calls are placed by using a desktop telephone. For more information, contact Inter-Tel at
602-302-8900.
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Sphere Ships Sphericall PBX, Scales To Include
Existing LANs
Sphere Communications, Inc., announced the availability of Sphericall, a LAN-based PBX. In
addition to product availability, Sphere announced the introduction of its PhoneHub —
a standalone unit slightly larger than a standard Ethernet hub, that allows users to
install a high-quality, full-function Sphericall telephone system while leaving their
existing Ethernet or Token Ring LAN infrastructure. To leverage these legacy LANs and
still benefit from computer telephony, analog phones are plugged into Sphericall
PhoneHubs, where they can be logically associated with Ethernet or Token Ring PCs. Voice
is delivered to the PhoneHub over ATM, and then to client telephones over the existing
LAN. PhoneHub-connected telephones can also serve as standalone phones with no association
to computers. For more information, contact Byron Brooks at 847-247-8200 x212.
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RADLINX Announces FAX Gateway For Faxing Over Internet
Or Intranets
RADLINX, Inc., announced that its new fax gateway, the PASSaFAX PF-1M, transfers faxes
between the public telephone network and IP backbones. The PF-1M gateway connects a
standard facsimile device directly to the LAN. Users are then able to send faxes over the
Intranet/Internet instead of using the PSTN to save on toll costs. Even if fax calls are
made between places which do not have a PF-1M unit on site, the long-distance portion of
the call can still be made toll-free. The PF-1M automatically provides least-cost routing.
For more information, contact Varda Lubling at 201-828-9494 x212.
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SDX Launches Integrated Voice And Data Communications
Systems
SDX Business Systems has launched the Data Router Cassette (DRC) which provides integrated
data TCP/IP and IPX routing capabilities within its INDeX digital communications PBX. The
DRC enables INDeX users to route data from an Ethernet LAN across any of the installed
digital lines in precisely the same way as voice calls. Furthermore, all the sophisticated
features of the INDeX platform may be used seamlessly for data as well as voice, resulting
in reduced communication costs over leased and switched lines. The DRC is a cost and
performance effective route when combining voice and data communication compared to
traditional multiplexer methods. For more information, contact Helen Pringle at +44 1707
392200.
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Lucent To Resell SupportMagic
Magic Solutions, Inc., a provider of automated help desk and asset management software
technology, announced that Lucent Technologies will resell a version of Magic Solutions
SupportMagic help desk product. SupportMagic will be available as part of Lucent’s
five Application Starter Packages, which are included with the new DEFINITY ProLogix
Solutions. Lucent’s DEFINITY ProLogix Solutions is a high-performance communications
solution that includes a suite of application starter packages. Providing a range of
functionality, these packages are intended to let small businesses quickly implement a
comprehensive help desk. SupportMagic SQL for DPS provides an advanced, scaleable help
desk system that can easily accommodate 6 to 150 professionals. For more information,
contact Carol Walters at 201-587-1515 x196.
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CTI BRIEFS
ADA Introduces Expert-Based Remote Intelligent NIU
Applied Digital Access, Inc., introduced its Remote Module 2011 product, an expert
system-based intelligent NIU (Network Interface Unit) that provides telecommunication
service providers with a way to nonintrusively monitor and test DS1 circuits. Remote
Module 2011 enables telecommunications service providers to access performance monitoring
data from any test device on the network. For more information, contact Peter Savage or
Steve Murphy at 619-623-2200.
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Aristacom’s CallEnabler-400 Brings Affordable CTI
To AS/400 Marketplace
Aristacom International Inc., a provider of CTI software and services, announced the
availability of CallEnabler-400, an intelligent call management solution for the IBM
AS/400. CallEnabler-400 is CTI middleware which resides on the AS/400 and provides the
link between the telephone information and AS/400- based applications and databases. For
more information, contact Jim Smith at 707-776-2773.
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Aurora, VHT, And Mosaix Certified Siemens Ready
Siemens Business Communication Systems has completed “Siemens Ready”
certification for Aurora Systems’ FastCall, VHT’s Virtual Hold Automatic Call
Distributor (ACD) enhancement, and Mosaix’s Call Management Systems. Siemens Ready
certification ensures that these products provide seamless integration with Siemens’
complete line of computer telephony products. For more information, contact Anita Giani
(Siemens) at 408-777-4546, Charlene Cloney (Aurora) at 617-350-5100 x107, Mark Williams
(Virtual Hold) at 330-666-1181 or Paul MacAree (Mosaix, Inc.) at 425-558-8252.
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Dees Communications Unveils Universe Version 2.1
Dees Communications, developer of Universe call center monitoring and training solution,
unveiled its newest release, Universe version 2.1. The upgraded Universe call center
solution provides new features including visual silence indication on recorded voice
clips, conversion of voice files to WAV format, automatic voice file distribution and
management, enhanced database management, and enhanced customizable reports. For more
information, contact Knox Henderson at 800-663-5601.
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Stanford Telecom Announces Single Chip For Cable Modems
A new ASIC chip from Stanford Telecom, the STEL-2176, is designed specifically for the
reception and transmission of data over broadband coaxial cable networks. The STEL-2176
incorporates all of the modulator/demodulator functions required for subscriber modem in
hybrid fiber coax (HFC) cable systems. Expected applications include Internet access,
interactive CATV and digital telephony-overcable. For more information, contact William
Patton at 408-745-2685.
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Sonic Ships RAS With Web Browser Management
Sonic Systems, Inc., announced the release of QuickStream PRO, a threeport Point-to-Point
Protocol (PPP) remote access server with support for IPX, TCP/IP, and AppleTalk protocols.
The QuickStream Pro can be configured and managed entirely from a Web browser, such as
Netscape Navigator. For more information, contact Larry Woodard at 800-535-0725 x103.
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Comdial Introduces PCIU (PC Interface Unit)
Comdial Corporation announced it is accepting orders for its new PC Interface Unit (PCIU).
The PCIU is a hardware/software solution that extends CTI across all Comdial switches, via
the broadly accepted TAPI (Telephony Applications Programming Interface) standard. The
PCIU is compatible with any PC with a MS Windows 3.11 or Windows 95 operating system. For
more information, contact Dick Bucci at 804-978-2525.
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Fujitsu And NetSpeak Sign Joint Development And OEM
Agreement
Fujitsu Business Communication Systems and NetSpeak Corporation announced the companies
have signed a joint development and OEM agreement stating NetSpeak will supply its
IP-based telephony and call center technologies to Fujitsu for integration into its newest
generation of enterprise network offerings. According to TEEQConsult Group, the call
center product and services market was estimated at nearly $2 billion in 1996. Call center
agent position shipments in the U.S. increased roughly 12 percent in 1996 compared to the
previous year. For more information, contact NetSpeak at 561-997-4001.
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Ericsson Launches Integrated TeleManagement System
Ericsson Enterprise Networks has launched a single-point-of-entry (SPOE) telemanagement
system called ITeM (Integrated TeleManagement System). ITeM enables telecommunications
network managers to control and manage many telecommunications resources, such as the PBX,
voice mail, E911 services, and wireless communications through an easy-to-use graphical
user interface. For more information, contact Kathy Egan at 212-685-4030.
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Tobit Announces FaxWise Fax Module For E-Mail Systems
Tobit Software announced the release of FaxWise, a fax extension for SMTP compatible
e-mail systems. FaxWise consists of a special version of Tobit FaxWare 4 and Tobit
MailGate. FaxWise allows for sending and receiving faxes from your e-mail client. This is
done through the open SMTP interface allowing FaxWise to connect to e-mail and groupware
programs such as Lotus Notes, Microsoft Exchange and Novell GroupWise. For more
information, contact Jonathan Hughes at +44-1978-666-900.
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Cheyenne’s FAXserve 5 For NetWare And GroupWise
The Cheyenne division of Computer Associated International, announced the launch of
FAXserve 5 for NetWare and GroupWise, a major upgrade of its network fax solution.
FAXserve 5 provides fax service to users of Novell GroupWise, NetWare, IntranetWare, and
GroupWise. FAXserve’s integration with GroupWise allows users to send and receive
faxes in the form of an e-mail. Outbound e-mails containing attachments can be
automatically converted to fax images and sent to the fax recipient. For more information,
contact David Ball at 01737 775500.
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Parlance Corporation Offers Expanded “Dial By
Name” Call Routing
Parlance Corporation, a company offering business call routing services which
automatically connect callers to their parties by simple voice command, has introduced a
new, advanced software program to enable more large businesses to take advantage of this
technology. The technology, known as NameConnector, allows a company to include up to
4,500 names in their system. Calls to an individual within a company are placed simply by
speaking the name of the person that the caller wishes to reach. The new technology is
compatible with all PBX switches and Centrex services that support a standard analog
station, and it runs under Windows NT. For more information, contact Wendy Williams at
617- 306-2200.
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