GammaLink Multiport Fax Boards
GammaLink, a division of Dialogic Corporation, announced it has expanded its family of
multiline computer-based fax boards. The Cpi/200, Xpi/200, and CP-4/LSI Series 2 fax
boards are designed to provide businesses worldwide with reliable fax platforms supported
by all leading network fax applications. They are designed to enable network fax
administrators and application developers to create dependable and scalable multichannel
fax applications that address low, medium, and high fax traffic environments. With
support for up to 30 fax channels in a single chassis, the full-featured multiport Cpi/200
is tailored for low-to-medium fax traffic applications, and is designed to provide system
scalability to easily accommodate growing fax traffic. The Xpi/200 is a two-port
computer-based fax board designed for price sensitive customers or for customers with high
inbound fax traffic requirements. The XPi/200 also incorporates two 20 Mhz on-board
microprocessors and 14.4 Kbs fax transmission with configuration flexibility that makes it
compatible with GammaLink's full suite of advanced and intelligent fax boards.
The CP4/LSI Series 2 is a loop start interface (LSI), four-port version of the Cpi/100.
It is designed for medium-to-high fax traffic on large and medium-sized LANs. This board
features 14.4 Kbps modems, error correction mode, advanced MR and MMR data compression and
binary file transfer.
GammaLink has also announced that nine leading fax application software developers have
pledged to develop local area network (LAN) fax server and fax-on-demand applications
around the newly unveiled Gamma-Link Developers Kit (GDK) version 2.0 for Microsoft
Windows NT. The new GammaLink Windows NT GDK provides NT application developers with the
software tools needed to employ GammaLink's complete suite of fax boards in their NT-based
fax applications. The GammaLink product line scales from 1 to 12 lines on a single card
and supports analog, digital, T-1, and direct inbound dialing interfaces. For more
information, call 408-744-1400.
JABRA Announces CT Solution
ABRA Ear Phone, has introduced a complete bundled solution called JABRA-NETTM
that turns a computer into a complete, comfortable, hands-free telephone. JABRA bundled PC
Phone by Dallas, Texas-based AlgoRhythms, Inc., and Internet Phone by New Jersey-based
VocalTec. PC Phone is a fully TAPI compliant CT engine and application for Windows 3.1 and
Windows 95 that uses the power of the computer to provide a flexible and convenient
on-screen telephone. VocalTec's Internet Phone software enables users to call globally
over the Internet for the price of a local call. The solution is designed to allow users
to talk, type, and access information and people anywhere, at any time in a natural
two-way conversation. JABRA uses an "all-in-the-ear" technology that
incorporates a speaker and microphone into a tiny unit and patented earmolds that provide
comfort, quality sound, and hygenically correct use of headsets. For more information,
contact Lisa Heller at 619-622-0764.
Lucent Developer's Kit For PassageWayTM
Lucent Technologies, formerly AT&T's systems and technologies business, has
announced shipment of a developer's kit for its PassageWayTM Telephony Services for
Microsoft Windows NT. PassageWay already provides customers a common, open platform for
building sophisticated, cost-effective computer telephony solutions for Microsoft Windows,
IBM Os/2, Unix and Macintosh computers. The integration enables multimedia messaging,
conference calling, fax and electronic mail, call control, and telephone/database
integration with the click of a mouse. Users of PassageWay Telephony Services can
instantly access customer records as the phone rings. PassageWay supports the recently
released Versit CT Encyclopedia, the specification for open, multiplatform computer
telephony. For more information, contact Ryerson Schwark at 908-953-7528.
NetSpeak Introduces WebPhone
NetSpeak Corporation has introduced WebPhone 1.0, the first in a series of
WebPhone products. WebPhone 1.0 is a Windows-based computer phone application designed to
enable real-time, full-duplex, high-quality voice conversations over the computer network
via e-mail addresses without the use of Internet Relay Chat connectivity. Features include
voice mail, call blocking, speed dial, call holding/muting, conversation encryption, and a
helper application that launches WebPhone and dials an individual from any home page
automatically. The interface resembles a regular portable or cellular phone, complete with
key pad buttons and speed dial buttons. This interface and the patent-pending
point-to-point connectivity architecture will serve as the fundamental technology for the
continuing series. WebPhone is designed for the small office/home office and individual
consumer markets for use in place of a regular phone. Net.Radio Corp., the world's first
24-hour live Internet-only radio network, uses WebPhone for both its interactive radio
shows and internal communication. For more information, contact Robert Kennedy at
407-997-4001.
Precision Systems Platform
Precision Systems, Inc. has announced the release of UniPortTM Release 7.0, the
latest version of the company's software solution for enhanced communications services.
UniPort 7.0, which is the run-time engine for ATLASTM, Precision's network-based personal
communications agent, incorporates Sun Microsystems' JAVATM object-oriented programming
language. ATLAS will enable personal agent activity on both the Internet and on the
telephone network concurrently, including telephone answering, universal in-box, call
message delivery, schedule management, and single-number call routing services. UniPort
7.0 also will support the full suite of interactive telephone applications already
deployed by many global wireless and wireline telecommunication carriers. For more
information, contact Michael Felix at 813-572-9300, ext. 3207.
Pure Data Fax Broadcasting System
Pure Data Ltd. has introduced SatisFAXtionr Broadcast Fax, a comprehensive fax
broadcasting system developed for users who need dependable, high-volume fax broadcasting.
The solution is designed specifically to handle fax broadcasting requirements from a few
hundred to tens of thousands of destinations. SatisFAXtion's single-line Gold version can
broadcast over 120 pages per hour, while the four-line Platinum version handles over 500
pages per hour. Each system can be upgraded to 32 lines for a capacity of 4,000 pages per
hour. Pure Data has also announced the introduction of the SatisFAXtion 400G 14.4 Kbps
fax/14.4 Kbps data global modem. It is optimized for country-specific PTT standards and
telephone networks, and is designed for use in both stand-alone and client/server
networks. For more information, contact Angel Tar at 905-731-6444.
VoiceView Adds DSVD Mode
Radish Communications Systems, Inc. has announced the availability of a DSVD
(digital simultaneous voice/data) data mode under the VoiceView protocol. VoiceView
enables users to select from a variety of data modes during an ordinary phone call. With
VoiceView/ DSVD, Radish is adding access to simultaneous voice and data services as one of
the selectable data modes. This expands the options available to developers of integrated
voice/data applications by making the capabilities of both alternating and simultaneous
voice and data available under the VoiceView standard. VoiceView acts as a universal
switch between voice and data modes in a broad range of modems. The VoiceView protocol
offers the ability to automatically select from a variety of data modes during a single
phone call. For more information, contact Renee Blodgett at 617-622-2830.
Nortel Enhances Product Lines
Northern Telecom has announced Microsoft TAPI and Novell TSAPI capabilities for
its Norstar-PLUS Integrated Communications Systems. This enhancement is designed to
provide automated call distribution, desktop video conferencing, and PC-based telephony
control to Norstar digital key users. Developers can now offer their TAPI- and TSAPI-based
applications to users of Norstar, a digital key telephone system designed specifically for
small businesses and departments in larger enterprises. Nortel has also announced the
release of Norstar COMPANION, a wireless key system; VISIT Voice, screen- based telephone
control software; and VISIT Video, for desktop video conferencing. Nortel has also
announced Release 2 of its interactive voice response system integrated with its Meridian
1 private branch exchange system. Enhancements to the Meridian IVR Release 2 include: a
new application processor based on Intel Pentium server hardware and a standard UNIX
operating system, client/server architecture, integrated fax capabilities, a reduced-cost
runtime option, enhanced statistics and reporting, graphical user interface enhancements,
relational database support, and multilingual voice prompt capabilities. For more
information, contact Brian Murphy at 214-684-8589.
Wildfire Electronic Assistant Features Upgrade
Wildfire Communications, Inc. has announced a significant upgrade to the Wildfire
Electronic Assistant, a service available through nationwide service providers that
coordinates all of a professional's daily telephone communications. The new Version 1.3
now offers on-the-fly telephone conferencing from any phone, anywhere. It also includes a
new reception feature designed to meet the communications needs of small businesses. Using
speech recognition technology, users can initiate high sound quality conference calls
quickly and easily. The reception feature greets all callers and transfers calls to each
employee's own electronic assistant. Additional new features include enhanced training,
refined voice mail integration, and support of multiple pager systems. For more
information, contact Leslie Anderson at 617- 674-1711.
New Modules For AAC Corp.'s CornerStone
AAC Corporation's Account-A-Call division has announced two new modules for its
CornerStoneSM suite of telecommunications management products, Focal PointTM and T-
MailTM. FocalPoint, which uses the Adobe Acrobat Reader, is designed to present fully
formatted reports on CD-ROM and replicate the graphical appearance of the customary
laser-printed report set. T-Mail is designed to allow users to distribute text-formatted
reports by e-mail and further distribute individual report selections via corporate
e-mail. For more information, contact Susan Saldibar at 714-756-2700.
Active Voice TAPI And TSAPI Telephony Software
Active Voice Corp. has announced the availability of PhoneMaxTM, a new TAPI- and
TSAPI-based personal telephony software package. PhoneMax is designed to bring the power
and functionality of TAPI and TSAPI telephone systems to the desktop PC and enable users
to manage all telephony activity on- screen and use information from personal databases
and other applications with every call by providing an easy-to-use interface with three
completely integrated windows that control inbound and outbound calls, log all telephone
activity, and manage information about each caller. For more information, contact Diane
Williams at 206-441-4700, ext. 132.
AltiGen CT Platform Products
AltiGen Communications, Inc. has announced the release of AltiServTM and Quantum
computer- telephony platform products. The Quantum board-level product targets companies
requiring fewer than 25 telephones. Designed to complement the Quantum board, AltiServ is
an integrated, modular server platform that lets desktop and notebook computers as well as
standard telephones work together on the same LAN. AltiServ is designed for larger offices
requiring up to 160 ports and is geared to handle mission critical applications with
modular plug-in board design, and hot-swap mirrored hard disks. The products, which offer
mixed-media post office capability, extend computer-telephony worldwide via the Internet.
For more information, contact Gary Andresen at 510-252-9712, ext. 401.
AMTELCO SCSA/MVIP Single-Board Interface
AMTELCO has announced the release of the XDS Interface bridge; XDS Transmitter
Interface board; and XDS High Density "Smart" Analog Port boards. The XDS
Interface bridge connects SCSA boards to MVIP boards in a single chassis without the need
for special drivers and elaborate software. The board can operate in static mode, which
requires no software or drivers, or dynamic mode, which allows the application to control
port mapping. The XDS Transmitter Interface board is designed specifically for wireless
applications, as well as for applications that need DTMF, energy, and call progress
resources. The XDS High Density "Smart" Analog Port boards can be used with Loop
Start, Station, DID, and E&M port types, together or in combination. For more
information, contact Jim Becker at 800-356-9224.
Analogic Doubles Telephone Channel Capacity
Analogic Corporation has announced the doubling of telephone channel capacity to
64 channels on its TAP-800 DSP Resource Boards to provide up to 360 MFLOPS of
computational performance and support of multiple applications on a single board.
Utilizing Analogic's TDMRouterTM chip and Resource Manager Software, Analogic believes the
TAP-800 board is the only DSP resource board in the marketplace that supports both MVIP
and SCSA buses. Analogic has also announced an agreement with DSP Software Engineering
that allows Analogic to resell DSPSE's vocoder and line echo cancellation algorithms for
voice compression applications. For more information, contact Jack Chase at 508-977- 3000,
ext. 3441.
Applied Voice Technology IVR Platform/CT
Applied Voice Technology, Inc. has announced the release of a new version of
Automated AgentTM, the IVR (interactive voice response) software module of AVT's
CallXpress3r voice and call processing system. Automated Agent 3.0 supports integration
with any ODBC-compliant database system, delivers full IVR functionality to Lotus Notes
databases, and provides enhanced messaging capabilities. AVT has also announced new
product features for CallExpress3, which include unified messaging from both graphical and
telephonic user interfaces and call management, which allows users to view, answer, and
forward calls; request that a caller hold; and reply to a caller with a selected message.
For more information, contact Gary Good at 206-820-6000, ext. 3475.
Aspect Inbound/Outbound Call Center Solution
Aspect Telecommunications has released Aspect CallCenterr Release 6. Enhancements
include a single- switch solution for inbound and outbound call operations, powerful new
CTI capabilities, expanded interoperability, and enhanced remote monitoring and
management. The solution also screens out unsuccessful call attempts and recognizes
country-specific telephone protocols to support multinational call campaigns. CTI options
include Resource BridgeTM, which is designed to allow for real-time reassignment of agent
resources, and Event BridgeTM, which is designed to notify external data systems of call
and agent changes as they occur. For more information, contact Michael Broyles at
408-325-2381.
BATS Introduces NetChargerTM
BATS, Inc. has announced the final release of its NetChargerTM product, designed
to allow Internet merchants to accept orders for products to be subsequently charged to an
existing credit card. To address the inherent insecurity of using credit cards across the
Internet, BATS developed an interactive voice response (IVR) system and linked it to an
Internet Web server. Using the security benefits of a call-back system via standard
telephone lines, consumers are able to place product orders and have the system contact
them at a predetermined telephone number for the actual billing information. For more
information, contact Tim Cabeceiras at 800-811-BATS.
Harris Introduces Harris PrepaidTM
Harris Corporation's Digital Telephone Systems Division has announced the
introduction of Harris PrepaidTM, a high-capacity, high-performance debit calling card
platform. Harris Prepaid uses a flexible client/server architecture that can support up to
100 million PIN numbers and 40,000 calls per hour. The platform combines a scalable,
programmable switch with high-powered Oracler databases, IBM HACMP/6000TM processors and
voice response units, and Dialogic SCBusTM components with graphic user interfaces for
increased application flexibility. The interactive voice response front end and service
creation tools are designed to enable users to customize the system to their own
application by changing call handling prompts and adding automated processing services.
For more information, contact Julie Carlson at 415-382-5268.
Ascom Nexion and Quicknet Market NEXEN 2200TM
Ascom Nexion and Quicknet Technologies have announced the signing of a marketing
partnership whereby Quicknet will market Ascom Nexion's NEXEN 2200, a communications
switch that makes local and wide area, desktop-to-desktop connectivity a reality for
frame-based, multimedia and CTI applications, in conjunction with its LAN PhoneTM product
line that is designed to integrate all LAN and voice communications across a single
network. For more information, contact John Stewart at 508-266- 3463.
Multilingual Text-To-Speech Software
Berkeley Speech Technologies, Inc. has announced that BeSTspeechr/2, its
multilingual, text-to-speech (T-T-S) software, is now available for IBM's DirectTalk/2.
BeSTspeech is designed to read computerized text information out loud or over the
telephone, creating automatic synthetic speech on demand from on- line computers. T-T-S
does not replace recorded human voice in an application. It is used to give callers remote
access to databases, e-mail, or other text information which would not otherwise be
practical or economical to deliver by telephone. For more information, call 510-841-5083.
Best Power Triples UNITY's Runtime
Best Power has announced that it has tripled the runtime of its 3KW-rated
UNITY/ITM uninterruptible power systems to 14 minutes. This increase is designed to make
UNITY/I a value for users seeking ultimate power integrity for midrange computers and
client/server environments. UNITY/I features dual power circuitry for high fault
tolerance, intelligent software-controlled battery charging and maintenance, sophisticed
self-monitoring, and direct system-to-factory communications capability for remote
diagnostics. For more information, contact Larry Bobrowski at 608-565-7200, ext. 5632.
PhoneLine Directory Software From CCOM
CCOM Information systems has announced a new version of PhoneLine directory
software, an on-line, enterprisewide directory manager that provides a CTI interface to
enterprise directories. PhoneLine 4.5 provides enhancements that include increased user
functionality, list management capabilities for creating conference call and e-mail
distribution lists, customizable end-user displays, expanded printing options,
multilingual support and international dialing options. For more information, contact Joel
Silverman at 908-603-7750, ext. 515.
Centigram Text-To-Speech Software
Centigram Communications has announced the licensing of its TruVoicer
text-to-speech software to Microsoft. TruVoice's speech enhancements are bundled with
Microsoft products and are now available with Microsoft Phone. The licensing agreement
makes Centigram's full 32-bit text-to-speech software implementation suitable for both
Windows 95 and Windows NT, and supportive of the MS-Speech available to end-users.
Centigram has also announced TruVoice 5.0, which includes an English software development
kit, and supports Microsoft's Win32 Speech, which features advanced intelligence including
context-sensitive rules for correctly reading data from spreadsheets, address book
applications, e-mail, and faxes. For more information, contact Dan Spalding at
408-428-3559.
New NETphone Card From Claflin & Clayton
Claflin & Clayton, Inc. has announced the release of a 10-trunk, 10-extension
NETphone PBX card. NETphone is a single-card, PC-based telephone switch for a LAN server
that includes computer- telephony integration, voice mail, caller ID, and auto-attendant.
The card is designed to allow inexpensive call centers and help desks to be created using
the industry standard TSAPI API from Novell or the new TAPI from Microsoft. Combined with
either TSAPI or TAPI, the PBX NETphone provides 6 trunks/18 extensions per board; 6 boards
per LAN server; Windows control of telephone/PBX functions; Windows control of on-board
voice mail; interfacing to low-cost analog phone sets; and on-board ANI/Caller-ID
processing. For more information, contact Bob Fletcher at 508-393-7979, ext. 215.
Enhanced VBX API Functions From Commetrex
Commetrex Corporation has announced the release of MultiFax for Natural
MicroSystems' VBXTM family of voice-processing components. The MultiFax software, designed
to simplify application development, allows the system developer using VBX for voice
applications to add Group 3 fax without adding fax boards to the system. It seamlessly
extends the VBX API with 26 additional fax functions. It includes, in addition to fax send
and receive, file conversion, document queue management, and fax- status functions. For
more information, call 404-564-5522.
CCS Enhances FirstLine For Internet Security
Computer Communications Specialists, Inc. (CCS) has announced an enhancement to
its FirstLineTM system that allows Internet users secure, interactive access to data from
your client server, mainframe, or SQL databases. FirstLine is CCS' premier integrated
voice and information response system designed to provide total interactive voice resonse
capabilities plus host/LAN/ WAN/client server communications, SQL database access, fax,
OCR, e-mail, Internet access, and PC-to-PC communications. CCS has also announced the
release of its FirstQueryTM product, which uses Microsoft's open database connectivity
(ODBC) conventions to access SQL databases. FirstQuery is designed to be platform and
environment independent, perform complex SQL queries effectively, and create sophisticated
SQL queries without prior SQL knowledge. For more information, contact Elizabeth Rubbo at
770-441-3114, ext. 7291.
Copia Multi-Tasking Fax Server
Copia International has announced the release of FaxFactsr Server, a multitasking
fax server designed to provide all of a company's fax utilities, including broadcast
faxing, on-the-fly faxing, status reports, and graphical cover sheet attachments.
The FaxFacts Server operates in a client/server environment, and can be linked to an
unlimited number of client workstations. Users can have incoming faxes directed to fax
mailboxes, local printers, or e-mail. For more information, contact Dorothy Gaden at
800-689-8898.
InterVoice Releases VisualConnect For Internet
nterVoice has announced the release of VisualConnectTM, its World Wide Web
connectivity option supported by InterVoice's OneVoicer software agent platform.
VisualConnect is designed to enable end- users to interactively access host and database
information via InterVoice systems by using widely accepted Internet browsers and the Web
as an alternative means of information delivery. For more information, contact Gordon
Givens at 214-454-8834.
Cortelco Introduces Platform And Phone System
Cortelco has announced the introduction of its newest family of products, the
Digital Services Platform (DSP). The DSP is designed to allow an open architecture
building block using an "Erector Set" philosophy to customize CTI call center
solutions. The DSP can be configured with a variety of software packages to fit
environments such as stand-alone or interlinked E-911, ACD/PBX, ACD, call centers, small
central office, residential multitenant or networked systems. Cortelco also announced the
introduction of the Aries Digital Key System, its CTI key telephone systems. It will offer
two models to cover different applications. The Aries Digital is available in
configurations from 11 to 144 ports and supports analog devices such as 2500-type
telephones, fax machines and modems. For more information, call 800-955-9048.
Internal PC Phone Card Interface
Dash, Inc., manufacturer of the Dash Open Phone System, a 16- to 128-port
PC-based PBX, has announced the release of the Dash OPS PCCL - PC Communicator Lite card.
The PCCL card can be used with three of the Open Phone System's CTI station options, OPS
Attendant, OPS Call and OPS Call II. Dash's PCCL card is a multiline telephone complete
with headset and Dash communications interface that is installed inside of the desktop PC.
The PCCL uses an internal connector to allow it to interface to an existing PC serial
port. Use of the card, in combination with Dash's TAPI Service Provider, allows developers
to take advantage of the voice processing services on the PC, as well as access the Dash
Open Phone System to utilize features like ACD, voice mail, and Caller ID. For more
information, call 800- 464-DASH.
Dianatel Announces ULTRA PLATFORMTM
Dianatel Corporation has announced the release of ULTRA PLATFORMTM, an
ultra-high-density, T1/ISDN primary rate interface platform designed to support a wide
variety of computer-telephony applications. It is an open architecture, PC-based platform
that addresses applications currently being served by expensive proprietary voice, image,
data, and video processing systems. The platform resides in a single 16-bit ISA bus slot
within a PC and supports 1, 2 or 4 T1/ISDN primary rate interfaces for up to 96 digital
channels on a single board. Multiple boards may coexist in a single PC chassis. For more
information, call 408-428-1000.
Excel Releases Communications Service Node
Excel, Inc. has announced the release of its Communications Service Node (CSN), a
1,024-port nonblocking programmable switch designed to offer easy connectivity to voice
resources in a compact design. The CSN, which is fully compatible with Excel's LNX product
line, offers product line scalability and complete compatibility of switching resources in
a mid-range environment. It is designed to connect directly between the switch and
external voice resources. The CSN also offers T1, E1, J1, or analog network line protocol
support, standard and customer tone generation and reception, precise call progress
analysis, conferencing and voice-recorded announcements through advanced Digital Signal
Processor resources, and programmable SS7 and ISDN common channel signaling packet
engines. For more information, call 508-862-3000.
Executone TAPI Application Package
Executone Information Systems, Inc. has announced the release of a comprehensive
TAPI application package, consisting of its new TAPI-160 telephone and service provider
software, and Intellect, a personal information manager software application from
Clearwave Communications. When used with Executone's Integrated Digital System platform,
the TAPI-160 telephone is designed to work with any TAPI-compliant application, including
ACT, Goldmine, and Lotus Organizer. The TAPI-160 is bundled with Intellect to let users
who have not made an application decision derive immediate benefit from the phone. For
more information, contact Tina Horne at 203-882-6317.
Force Releases VME-Based Systems
Force Computers, Inc., has announced the release of three integrated VME
(VersaModule-Europe)-based systems designed for network equipment-building standards as
well as for rugged environments. Each of the new systems includes alarms for fan failure,
temperature out-of-range, and voltage out-of-range. The megaforce system is designed to
provide telecom developers early access to UltraSPARC, the latest processor technology on
VME. The teleforce system is a scalable, rack-mount system for high-availability
telecommunications solutions that incorporates the high-performance microSPARC-II
Processor. The miniforce system has an automatic daisy-chaining seven-slot VME backplane
that supports 6U boards using the standard VME three-row DIN connector. For more
information, call 408-369-6000. |
Alliances/Acquisitions
Aurora Products/ Partnerships
Aurora Systems, Inc. has announced that it will be acquired by and become a
wholly owned subsidiary of Comdial Corporation. Aurora and Lotus Development Corporation,
developers of FastCallr computer- telephony software, have announced a partnership to
produce CTI "groupware" solutions. FastCall is designed to allow users to
quickly and cost-effectively "telephony enable" any existing Windows
application, and works in both desktop and LAN environments. It can be easily integrated
into products such as Lotus Notes, without the worry of development time and costs. Aurora
has also announced the availability of FastCall on Lucent Technologies' PartnerTM
communication system. In another agreement, Aurora has partnered with NEC America, Inc. to
package and offer FastCall with NEC's NEAXr voice platforms. Aurora also has announced an
agreement with Opis Corporation, a help desk software developer, that allows Opis to
bundle FastCall with its SupportExpress help desk software. For more information, call
508-263-4141.
Brooktrout Acquires Technically Speaking
Brooktrout Technology, Inc., a provider of fax and voice messaging products for
telecommunications and networking environments worldwide, has announced definitive plans
to acquire Technically Speaking, Inc., developers of Show N TelTM, an application
development tool for enterprise computer-telephony applications. The merger expands
Brooktrout's position as a supplier to OEMs and system integrators developing electronic
messaging applications, particularly computer-telephony and unified messaging systems.
With the addition of Technically Speaking's product line, Brooktrout wil expand its
offering of products that reduce the time-to-market and cost of developing innovative,
high performance electronic messaging systems and services. The transaction, valued at
approximately $12 million, is expected to be a tax-free reorganization, accounted for as a
pooling of interests. Show N Tel is a graphical, object-oriented computer-telephony
application development environment. Applications developed using Show N Tel include
audiotext, voice response, fax, and voice messaging. Show N Tel enables developers to
create applications using a graphical user interface and pre-programmed icons. For more
information, contact Bob Leahy at 617-449-4100.
Computer Communications Specialists and Commetrex Partnership
Computer Communications Specialists, Inc. (CCS) and Commetrex Corporation have
announced they will jointly incorporate Commetrex's MultiFaxTM Group 3 fax and PowerCIDTM
caller ID firmware into CCS's FirstLineTM product. The MultiFax software is designed to
eliminate the need for a fixed-function fax board, and the fax modems will use the DSPs
now performing voice processing functions on the CCS platform. PowerCID will also use the
current DSPs, eliminating the need to integrate external stand-alone line-monitor boxes.
For more information, contact Martin Lippman at 770-449-7775, ext. 370.
Excel Partnerships
Excel, Inc. has announced partnerships with Open Development Corporation and
Digital Technologies, Inc. Excel and Open Development have established a strategic
relationship following Open Development's selection of Excel's LNX and PCS switching
systems into their openMEDIATM Enhanced Services Platform. The openMEDIA Prepaid solution
is designed to address the requirements of service providers who need to support high
volumes, large databases, and high reliability. The agreement with Digital Technologies
enables Digital Technologies to resell Excel programmable switches as part of their Magnum
3000 System. This follows Digital's acceptance into the Excel Partner Program, which
establishes both a technical and marketing infrastructure that allows Excel and its
partners to focus on strategic product offerings and marketing programs. For more
information, contact Laurie Campisi at 508-862-3000.
InterVoice Partnerships
InterVoice, Inc. has announced agreements with Appintec Corp. and Marketing
Information Systems, Inc. (MIS). InterVoice and Appintec have agreed to cooperate in
developing, marketing, and selling call center solutions. The new business partner
agreement allows InterVoice's predictive dialing system, InterDialTM, to interface with
Appintec's ActionWare400r enterprise contact management software and integration services
to provide enhanced dialing features for the call center market. MIS has agreed to to
develop an interface to InterDialTM, which will be designed to enable InterDial to support
MIS's MSMTM - Marketing and Sales Management line of business-to-business software
solutions. For more information, contact Eva Gregory at 510-450-1550.
Nabnasset Parnerships
Nabnasset Corporation has announced partnerships with NCR and Voicetekr to link
its VESPTM (Voice Enhanced Services Platform) CTI software with their call center and
mixed media applications, respectively. VESP is call center management software that
integrates computers with telephones and voice with data and manages workflow across PBX
switches and ACDs. NCR chose VESP to be a key to its Call Center Solutions Program.
Voicetek will link VESP to Generationsr, its voice processing solution. The integration of
the two is designed to enable customer premises equipment users and network service
providers to access technologies such as speech recognition, fax, e-mail, call processing,
and automated call handling through a multitude of PBXs and ACDs. For more information,
contact Duncan Mackay at 508-787-2800.
Pure Data/EMJ Distribution Agreement
Pure Data Ltd. has announced the signing of a strategic international
distribution agreement with EMJ Data Systems Ltd., a leading Canadian distributor. Under
the terms of the agreement, EMJ will distribute Pure Data's complete array of products,
which include both single- and multiline fax modems, and the full LAN product line, which
includes 100 VG, EtherNET, Token Ring and ArcNET. For more information, contact Angel Tar
at 905-731-6444.
Rhetorex/Comdial OEM Agreement
Rhetorex, Inc. and Comdial Corporation have announced the signing of a
multimillion-dollar OEM agreement that calls for Rhetorex to provide custom
voice-processing boards for use in Comdial's digital switch family. Rhetorex, a
wholly-owned subsidiary of Octel Communications Corporation, manufactures hardware and
software components that connect PCs and LANs with telephone networks. Comdial is a
designer, manufacturer, and supplier of business communications products and systems
solutions based on computer-telephony integration. For more information, contact Stephen
Weekley at 408-370-0807, ext. 1110.
Scopus/Northern Telecom Alliance
Scopus Technology and Northern Telecom (Nortel) have announced an agreement under
which the Scopus family of software solutions will be fully integrated with Nortel's
Meridian 1 business communication systems for more effective sales operations and support
management. Northern Telecom will both resell and support the integrated system. The
Scopus software will enable Meridian 1 system users to automate many of their procedures
for capturing and managing product and customer data. Scopus client/server application
solutions include SalesTEAMTM, an enterprisewide sales and marketing automation
application for product and sales cycle management, SupportTEAMTM, a solution for
automating external customer support and internal help desk call centers, and
QualityTEAMTM, which manages the defect resolution and closure processes. For more
information, contact Jane Turton at Scopus Technology at 510-597-5800.
Sierra Semiconductor/ DSP Partnership
Sierra Semiconductor Corporation, a provider of advanced multimedia modems, and
DSP Group, Inc., a developer of digital signal processors and digital speech products,
have announced the signing of an agreement under which Sierra will license TrueSpeechr,
DSP's speech compression software. In addition to licensing, the agreement calls for the
two companies to cooperate in the development of TrueSpeech and high-speed modem solutions
for digital simultaneous voice and data (DSVD) applications. For more information, contact
Yuval Cohen at 408-986-4300.
Teloquent Announces Partnerships
Teloquent Communications Corp., a developer of network-based call center
solutions, has announced plans to work with Bell Atlantic to develop a video call center
application and interactive video applications. Designed to give remote service centers
the ability to handle hundreds of "video calls" from customers quickly, the new
application will provide multimedia and compressed video in real-time via ISDN to off-site
kiosks - changing the way companies interact with their customers.
Teloquent and Periphonics Corporation have announced that they have formed a
co-marketing alliance to promote and deliver the combined capabilities of Periphonic's
integrated voice response (IVR) technology and Teloquent's call center solution. Through
the alliance Periphonics will recommend Teloquent's Distributed Call Center to customers
seeking a comphrehensive call center solution to complement their IVR. Teloquent will
recommend Periphonic's IVR technology to customers interested in the value-added
capabilities of IVR within a call center environment.
Teloquent and Executone Information Systems, Inc. have announced a distribution and
development agreement for distributed call center products and technology. The agreement
leverages Teloquent's expertise in distributed call center technology and intelligent
networks, and Executone's distribution strength and experience in the delivery of complete
call center solutions. According to the agreement, Executone will distribute Teloquent's
Distributed Call Center product in the United States. The two companies will also begin
development on the integration of Teloquent's Distributed Call Center application with
Executone's Integrated Digital Telephone System. For more information, contact Bob McGrail
at 508-663-7570.
Voysys/Comdial Distribution Agreement
Voysys Corporation, a supplier of voice communications systems, has announced a
strategic distribution agreement with Comdial Corporation. Under the terms of the
agreement, Voysys will provide a family of telephony solutions designed for small office
professionals to Comdial, which will sell the products through their channel of over 1,500
worldwide dealers and distributors. The partnership is designed to meet the growing demand
for voice communication solutions in the small business market, where both companies have
extensive experience. Voysys has designed and marketed voice messaging and CTI products
for small companies for nine years, while Comdial has developed a network of
telecommunication distributors for small office professionals. For more information,
contact Ashlie Bryant at 510-252-1100, ext. 609. |