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The new publication on the implementation & application of computer-telephony integration.

Publisher's Outlook
CTI News

Vital source of information for:

  • MIS DIRECTORS
  • INTERNAL/EXTERNAL SYSTEMS INTEGRATORS
  • TELECOM MANAGERS
  • APPLICATION DEVELOPMENT SPECIALISTS

CTI For Management will not only examine all of the essential elements, but explain how they work together:

  • Standards: How to select the right tools for your specific application development needs
  • Product reviews: Objective reviews of the latest products, hardware, software and services
  • Application generation: Proven techniques for productive application development
  • Integration options: How to use CTI technology to enhance voice, data, fax and call processing capabilities

Keep your technical staff current on the latest breakthroughs for
INBOUND, OUTBOUND & CUSTOMER SERVICE Call Centers!







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