Premier Issue

The new publication on the implementation & application of computer-telephony integration.

Publisher's Outlook
CTI News

Vital source of information for:

• MIS DIRECTORS
• INTERNAL/EXTERNAL SYSTEMS INTEGRATORS
• TELECOM MANAGERS
• APPLICATION DEVELOPMENT SPECIALISTS

CTI For Management will not only examine all of the essential elements, but explain how they work together:

• Standards: How to select the right tools for your specific application development needs
• Product reviews: Objective reviews of the latest products, hardware, software and services
• Application generation: Proven techniques for productive application development
• Integration options: How to use CTI technology to enhance voice, data, fax and call processing capabilities

Keep your technical staff current on the latest breakthroughs for
INBOUND, OUTBOUND & CUSTOMER SERVICE Call Centers!