Table Of Contents   CTI News
      I-Bus Introduces Mako PCI/Pentium Passive Backplane CPU Board
      AmNet Introduces Total E-Call
      Bosch Set To Unveil PBX And Trading Turrets
      Liebert Expands UPStation Line
      APC Integrates SNMP Manager With HP's OpenView NNM on NT
      Telephony Experts' Talking NT
      MVIP Developer's Conference Rolls Into Orlando
      Microsoft, Dialogic, And Parity Align Strategies
      Dialogic Edge: Reseller Ready CT Software Certification
      NIPSCO Selects Dictaphone's ProLog With Real-Time CTI Link
      NetPhone Embraces Brooktrout's Show N Tel
      Brooktrout To Support H.100, NMSS' HMIC
      IBM Offers New Versions Of CallPath and DirectTalk
      RightFAX Upgrades NT Fax Server, Integrates with Xerox
      Telco Systems' Access45 Targeted At C-LECs
      Oki Unveils VOICEHUB Internet Telephony Gateway
      RADVision's VIU-20 H.323-Ready Video Interface Unit
      Industrial Computer Source Introduces SB686P Pentium Pro Series
      Harris' Open Architecture PrePaid Solutions Package
      Ziatech Expands Offerings With E1 Interface
      KONEXX Releases DWI
      e-Net And Paradyne Cooperate On Data Telephony
      Convenient Message Retrieval From Andrew Corporation
      Telrad Incorporates Hybrid Switch-Based Server
      MutiCall-CTI — Computer Telephony Applications Server
      Raritan's 4-Channel CompuSwitch Available Now
      Centigram And Lucent Deploy VPIM
      Nortel's Symposium — Key Element of Power Networks
      Zarak Adds LAN Capability To Abacus
      Cintech Releases linkIT!
      Davox And Siemens Enter Into Agreement
      eFusion Connects Internet Consumer To The Call Center
      Intel And DataBeam Partner to Deliver H.323 Toolkit Series
      VTG's ProAssist Aimed At Small- To Medium-Sized Businesses
      Speech Solutions Chosen By IBM
      VocalTec's Atrium Client/Server Multiparty Conferencing Solution
      Zeus Phonstuff Adds Caller ID To IVRs
      Telinet And MTS Advanced Deliver Ultimate Messaging Service
      Westinghouse Offers CTM Service For Mid-Sized Companies
      Voicetek Brings Standards-Based Network Management To Telephony
      Versatility To Provide Components-Based Software Solutions
      Sony Unveils Mass Storage For The Masses
      Lucent's CentreVu Agent CTI Solutions
      Periphonics Announces Voice Activated Dialing, Prepaid Calling Card Solution
      Castel Introduces Pursuit: Predictive Dialing For Nortel's SL/1
      Pivotal Networking's New Line Of WAN Routers
      Merge Rolls Out Rack-Mount ISDN Simulators
      FORE And Sphere Demonstrate Long-Distance Voice/Data LAN
      U.S. Robotics And TI Pair Up For x2/DSL Modem Solution
      Linkon Develops IP Voice/Fax Gateway Kit
      Alpha Technologies Offers 12 New Power Systems
      Diamond Flower Serves Up ATX Format ITOX

  CTI Briefs
      Rockwell Internet Gateway Announced
      Telegenisys' MEGA+Java Predictive Dialer
      VINA Technologies Makes Corporate Debut
      Venturian Launches 32-Bit Internet Call Center Solution
      InterVoice, Open Development Corp. Sign Agreement
      MICROLOG Releases Intela 3.02
      Dash Enhances PC Telephone System
      Response Interactive Offers Up WebExchange
      Octel And Unimax Team To Deliver Win 95 Tools
      Copia Smoothes Path To Enterprise Messaging
      BBS Telecom's Configuration Tool For IPS Mini-PBXs
      VISI Offers FREE CD
      Alcatel and SGS Thomson Sign Agreement
      Alliance To Integrate Natural MicroSystems Products




 
I-Bus Introduces Mako PCI/Pentium Passive Backplane CPU Board
            I-Bus announced the Mako PCI/Pentium passive backplane CPU board utilizing either the 3.3V (P54) or the 2.8V (P55C) Pentium processor with MMX technology. Both operate internally up to 200 MHz and are equipped with 512K Level II pipelined burst write-back cache. In addition, the Mako CPU board provides passive backplane interfaces for both ISA and PCI expansion. The Mako provides shrouded headers for parallel and serial ports, and for floppy disks and IDE interfaces. Mini-DIN connectors are provided for PS/2 mouse and keyboard compatibility. Additionally the Mako uses buffered drivers capable of supporting nineteen additional ISA expansion cards. The product is available immediately and has a United States list price of $1,880. For more information, contact Mark Gunn at 619-974-8426.

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AmNet Introduces Total E-Call
            American Network Systems, Inc., (AmNet) has released a new hardware/ software product that puts the power of high-tech communications within the reach of SOHO businesses. Total E-Call helps users by combining nearly sixty telephone, e-mail, answering machine, voice mail, and record keeping functions in one package. Total E-Call includes several advanced features previously found in only large, expensive telephone systems, yet sells for only $200. To run Total E-Call, users need a PC with a Pentium 60 or faster processor, Windows 95, 8 MB of RAM, 4 MB of free hard disk space, a 3.5-inch HD drive, a free standard ISA slot, a standard analog phone line, and an Internet connection. AmNet says Total E-Call is a true Plug-and-Play product. For more information, contact Jason M. Kirby or Joseph Nathanson at 310-314-8600.

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Bosch Set To Unveil PBX And Trading Turrets
            Bosch Telecom announced it will unveil a newly engineered telecommunications system and trading ter-minal that they hope will set a new standard for power, ergonomic excellence, and modularity. The new Integral 33xE Telecommunications System is an evolution of Bosch Telecom's PBX technology that features a completely open platform and distributed architecture, with more ISDN power and speed for a variety of enabling CTI applications. Designed to be used with ISDN, the new TH93M turret is a robust, highly expandable product that offers users an array of benefits. Among the assets offered is a large pivoting LCD graphics display. Complete with a 16-line field for copy, this feature is designed to eliminate fatigue and eye strain for data-hungry traders using the terminal for extended periods of time. For more information, contact David Kramer at 609-275-6600.

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Liebert Expands UPStation Line
            Liebert Corporation has introduced the UPStation GXT UPS, an enhancement to the existing UPStation GX product line. The UPStation GXT was developed to protect a wide variety of applications, including: networks; clustered PCs and workstations; office telecommunications systems (including voice mail and e-mail); LAN, WAN, and Internet servers; remote telecommunications units, test, and diagnostic equipment; and large network hubs, routers, gateways, and bridges. The UPStation GXT's true online technology reduces harmful potential power problems including: spikes, surges, overvoltage, electrical noise and other transients, sags, outages, and even hard-to-track harmonics and frequency variations, that are common with standby generator operation from reaching the connected equipment. For more information, contact Liebert at 800-877-9222.

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APC Integrates SNMP Manager With HP's OpenView NNM on NT
            American Power Conversion (APC) announced the integration of its PowerNet simple network management protocol (SNMP) Manager with Hewlett-Packard's OpenView Network Node Manager (NNM) for Windows NT. This snap-in graphical user interface (GUI) power management software is designed to allow HP OpenView users the ability to manage APC's Smart-UPS uninterruptible power supplies remotely. The product provides graphical and menu-driven management of APC UPSs on the network and is launched directly from the HP OpenView NNM enterprise map. PowerNet SNMP Manager presents a user-definable desktop of power and environmental information panes, while enabling the user to assert full control of the UPS and its operating parameters through the menu-driven interface. For more information, contact Juli Dexter at 800-788-2208.

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Telephony Experts' Talking NT
            Telephony Experts have announced Talking NT. The product is being billed as a "multimedia switch" based on the Microsoft Windows NT operating system and Dialogic telephony hardware. Talking NT is a PC-based telephony switching system designed for easy installation and configuration by VARs and end users alike. Using the Dialogic standard SC-Bus, Talking NT delivers fully non-blocking switching. The systems can be connected to several standard telephone line types: Analog Telco (POTS); Local direct inward dial (DID); Dedicated Long Distance T1; and PBX tie-lines. Flexible trunk group configuration allows trunk groups ranging in size from a single port to as large as all T1 ports combined.
            Initially shipped with modules for debit card and international callback applications, Talking NT supports field-upgradeable software modules. Telephony Experts expects to offer enhanced services software for prepaid cellular, voice and fax mail, one-number call forwarding, and virtual ACD by the third quarter of 1997. For more information, contact Barry Sher at 800-838-8642.

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MVIP Developer's Conference Rolls Into Orlando
            The annual MVIP Developer's Conference will be held in Orlando, Florida on October 28 – 29, 1997. The actual conference will take place on October 29. There will be a general session in the morning, followed by two breakout tracks. One track will focus on the sales and marketing issues relative to MVIP and the CTI marketplace, and the other will concentrate on the evolution of MVIP standards and what the future holds for MVIP and other CTI approaches. Individuals interested in submitting papers for presentation at this year's MVIP Developer's Conference are welcome to submit abstracts by July 28, 1997. Speakers and presentations will be selected by August 15, 1997. For more information, contact Cathy Horn, executive director, at 903-769-3717.

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Microsoft, Dialogic, And Parity Align Strategies
            Representatives from Microsoft and Dialogic recently met with Parity Software to formulate and align their joint sales and marketing strategies for the exploding computer- telephony integration market. The marrying of Microsoft's Visual Basic and Visual C++ developer tools, Dialogic's voice and fax hardware, and Parity's telephony development tools provides visual developers with a stable and proven platform to create their telephony projects. The union of Microsoft, Dialogic, and Parity Software products allows developers to create state-of-the-art applications with ease ranging from voice mail and fax-on-demand to call center, Web-to-fax, telephony Internet access, and IVR service bureau sites. For more information, contact Jeremy Burton (Parity) at 415-332-5656.

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Dialogic Edge: Reseller Ready CT Software Certification
            Dialogic Corporation has introduced a software certification and co-marketing program that helps Independent Software Vendors (ISVs) successfully penetrate the computer reseller channel for CT-enabled applications. Dialogic Edge: Reseller Ready Software Certification provides an independent, objective assessment that an ISV's CT application is ideally suited to the skill set and customer needs of the computer reseller. The program then enables ISVs to label their qualifying CT software product as Dialogic Edge: Reseller Ready for leveraged promotion and distribution to computer value-added resellers (VARs) seeking to address demand for messaging, voice response, and call control functionality among their customer base. For more information, contact Athena Mandros at 201-993-3000 x6548.

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NIPSCO Selects Dictaphone's ProLog With Real-Time CTI Link
            Dictaphone Corporation has installed a ProLog communications recording system — with a real-time link to an Aspect ACD through the Event Bridge — at the Northern Indiana Public Service Company (NIPSCO) call center. The new system is designed to allow supervisors to more quickly and efficiently access recorded calls, providing improved service to the utility's customers. The integration allows NIP-SCO to capture real-time data from its switch using a TCP/IP network protocol. Supervisors can later use this information (the agent ID, extension number, caller's number, dialed number, time and date the call was placed) to locate and retrieve recorded calls. All of these call details are captured and stored in a centralized database. For more information, contact Robert Wick at 212-682-0600.

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NetPhone Embraces Brooktrout's Show N Tel
            NetPhone announced it will support and resell Brooktrout Technology's Show N Tel, a graphical object-oriented development environment, with its NETphone family of PBX servers. Show N Tel enables NetPhone users and Value Added Resellers (VARs) to easily create a wide variety of CTI applications such as audiotext, IVR, and intelligent call routing. Show N Tel's PowerBlock technology is the foundation of computer telephony applications for the NETphone family of servers. PowerBlocks are high-level program objects representing complete voice, data base, host connectivity, and telephony functions. Simply drag-and-drop PowerBlocks onto the Show N Tel workspace and visually link them into the application's logical call flow with the click of a mouse. Show N Tel for the NETphone PBX server is available for $2,995. For more information, contact Kathy Puccio at 508-787-1000 x229.

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Brooktrout To Support H.100, NMSS' HMIC
            Brooktrout Technology, Inc., announced it will support the Enterprise Computer Telephony Forum (ECTF) H.100 specification, the next generation computer telephony bus, and said it plans to deliver H.100-capable TR114 Series Universal Port fax and voice boards. The H.100 specification was developed within the ECTF and received final approval on May 23, 1997. The company also announced it has selected Natural MicroSystems' HMIC (H.100/MVIP Integrated Circuit) chip for its future H.100 products. The H.100 specification will provide a single telecommunications bus for the entire industry by superseding the bus architectures currently employed in the CTI industry, including MVIP and SCbus. The new specification facilitates the interoperability of components, providing maximum flexibility and cost-efficiency to equipment manufacturers (OEMs), value-added resellers (VARs), systems integrators, and others building computer-based telecommunication applications. For more information, contact Anne Marie Clark at 617-449-4100.

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IBM Offers New Versions Of CallPath and DirectTalk
            IBM announced new versions of its computer telephony software, CallPath and DirectTalk, designed to enhance the ability of an organization to improve customer service, stream-line their call centers and increase productivity. CallPath Version 2, Release 1 expands its support to include Microsoft's Windows NT on the server, in addition to IBM's own AIX and OS/2 Warp. The new version also extends the number of supported client platforms to include major environments from IBM and other vendors. Furthermore, CallPath will now offer expanded support for CSTA telephone systems, adding the Mitel SX-2000 LIGHT and Ericsson MD-110.
            DirectTalk for AIX, Version 2, Release 1, extends the number of RS/6000 models that can be selected as the platform for this interactive voice response system and provides improved price performance on all RS/6000s. For more information, contact Peter Singer at 914-332-3974.

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RightFAX Upgrades NT Fax Server, Integrates With Xerox
            RightFAX announced the release of version 5.0 of its RightFAX NT fax server software. Version 5.0 features automatic fax distribution technology, native document conversion, fax authorization systems as well as other improvements to fax sending, receiving, delivery, storage, and accessing methods. Building upon the upgrade to version 5.0, RightFAX also announced it has integrated its technology to Xerox's Document Centre System 35 digital office system. The agreement represents a solution that seamlessly utilizes the control panel, scanner, and document handler on the Xerox system to access RightFAX's NT-based network fax server solution. The combined product offering delivers direct user benefits by combining printing, scanning, copying, facsimile services, and other functions into a single, integrated document handling solution. For more information, contact Carol White (RightFAX) at 520- 320-7108 or Daniel Minchen (Xerox) at 716-427-4080.

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Telco Systems' Access45 Targeted At C-LECs
            Telco Systems announced the Access45 integrated access multiplexer. This new platform is specifically designed to help service providers, such as Competitive Local Exchange Carriers (C-LECs), compete effectively within the rapidly emerging high-stakes local exchange market. The Access45 is an extremely compact wallmount version of Telco Systems' Access60 Integrated Access Server. The new product shares common Access60 application and LIU cards, network management, supervisory control, and user interfaces. TR-08 is also supported. Quick provisioning is inherent as installation time is only about 40 minutes. The compact size and low cost of the Access45 make it an attractive choice for wireless services as well. Telco Systems expects the Access45 to be available by the third quarter of 1997, with a price tag of approximately $4,000. For more information, contact Ellen Pensky at 510-624-5677.

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Oki Unveils VOICEHUB Internet Telephony Gateway
            Oki Electric Industry Company, Ltd., unveiled its Internet Telephony Gateway Oki VOICEHUB, which provides voice and fax transmission capabilities over TCP/IP networks such as the Internet or corporate Intranet. This allows businesses high-speed data transmission and a voice call concurrently, using the same line. Its 8-kbps voice signal compression enables efficient use of circuit bandwidths, providing users with two simultaneous channels for voice and one for fax. With this system, users can also build affordable corporate-wide integrated networks which offer comprehensive services such as frame relay and Internet/Intranet access. To accommodate future developments, Oki VOICE-HUB will also support the following: T1 line interface for direct connections to PBXs; analog trunk interface for connections to the PSTN; and industry standards such as RSVP and RTP. For more information, contact Oki Network Technologies at 408-737-6383.

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RADVision's VIU-20 H.323-Ready Video Interface Unit
            RADVision announced the availability of its new H.323-ready Video Interface Unit, the VIU-20, which connects H.320 group systems over IP networks. It enables group systems to hold sessions with desktop and other group systems using the existing data network infrastructure. Videoconferencing sessions can be held virtually toll-free over LANs, Intranets, and corporate backbones. The VIU-20 is an H.323- ready advanced version of the VIU-10 which is used for connecting H.320 groups over IP networks. The VIU-20 provides improved functionality, such as dual V.35 connections and dual LAN interfaces. It features an RS-366 or V.25bis dialing scheme and SNMP configuration and administration. The list price for the VIU-20 is $3,950. For more information, contact Shykeh Gordon at 201-529-4300.

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Industrial Computer Source Introduces SB686P Pentium Pro Series
            Industrial Computer Source announced the addition of the new SB686P(V) PENTIUM Pro Series to its line of single-board computers (SBC). The series offers price/performance value for embedded systems designers and industrial computer users in CTI, telecommunications, and factory automation/process control applications. The two boards comprising the SB686P(V) Pentium Pro Series are available with or without onboard SVGA video, which comes with 1MB RAM standard for PCI video performance without requiring another card expansion slot. Both boards are otherwise identical in terms of features and PCI 2.1 compliance. The boards offer 200 MHz CPU clock speed, 256K cache, the ability to selectively disable all onboard peripherals, a watchdog timer, and compatibility with UNIX, Windows NT, and other 32-bit operating systems. Forward compatibility to "Socket 8" ZIF processors is also provided for future upgradeability. For more information, contact Paulette B. Williams at 800-523-2320.

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Harris' Open Architecture PrePaid Solutions Package
            Harris Corporation announced the Harris PrePaid solutions Package, which utilizes Harris' universal communications platform — the Harris IXP. The system provides a high-availability, large capacity debit calling card solution for single- site and distributed environments. The Harris PrePaid Solutions Package is built around the Harris Intelligent Media switch and utilizes Harris' IXP architecture, which supports call control, networking, and Internet access, all within a single processing platform. There is no need for dedicated slots or forced wedding to a single vendor. The PrePaid Solutions Package uses the Microsoft Windows NT operating system and TAPI 2.1. The system employs Microsoft's SQL database management technology and Dialogic's voice processing equipment for easy system administration and application flexibility. For more information, contact Julie Carlson at 415-382-5268.

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Ziatech Expands Offerings With E1 Interface
            Ziatech Corporation introduced a new E1 controller for CompactPCI embedded computers. The ZT 6690 E1 Communications Controller is a 3U CompactPCI card based on the Motorola MC68MH360 processor. Application software can be downloaded from the host or stored in local flash memory. The new card supports one or two E1 channels and up to 32 channels of HDLC or transparent data. The E1 ports can be configured for "drop and insert" applications. The open CompactPCI architecture provides computing bandwidth beyond ISA- or VME-based telecommunications systems, plus flexibility inherent in the passive backplane, modular architecture. The ZT 6690 will be available in the third quarter of 1997, for a single-quantity list price of $1,995. For more information, contact Phil Nash at 805-541-0488.

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KONEXX Releases DWI
            KONEXX (Unlimited Systems Corporation, Inc.) announced the release of its dual channel Digital Wall Interface (DWI) for Nortel telephone sys-tems. The dual channel DWI allows for simultaneous use of the telephone and an analog device (modem, fax, etc.) through a single telephone jack. Each DWI product is designed for a particular brand of PBX. Currently, single-mode and dual-mode models are available for Nortel's Norstar and Meridian systems. Single channel models for Siemens and Lucent switches are planned to be released soon. DWI products support full v.34 standards for transmission up to 33.6 kbps and have auto-dial and auto-answer capabilities. KONEXX also offers a full line of connectivity products for desktop computing, mobile computing, and teleconferencing/recording. For more information, contact Andre Galligani at 619-622-1400.

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e-Net And Paradyne Cooperate On Data Telephony
            e-Net and Paradyne announced a collaboration to jointly promote their Telecom 2000 and HotWire digital subscriber line (DSL) products. This new co-marketing agreement enables the companies to extend low-cost, DSL-supercharged PBX functionality to remote business locations, call centers, and teleworkers via the data network. Telecom 200 delivers voice over IP, voice over Ethernet, ATM, and Frame Relay.
            Telecom 2000 is a hardware and software technology delivering toll quality voice, full PBX functionality, and complete integration of voice into local and wide area data infrastructures. Paradyne's HotWire systems include the 8800 and 8600 Multi-services DSL Access Multiplexers (DSLAMS), which interoperate with multiple and varied HotWire remote endpoints. HotWire supports IP, Frame Relay, and Channelized (N64) services on a single platform. For more information, contact Steve Conrad (e-Net) at 847-291-8421 or Debra Eisenberg (Paradyne) at 813-530-8207.

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Convenient Message Retrieval From Andrew Corporation
            Andrew Corporation recently announced a series of personal messaging services designed to support e-mail users who need to access their e-mail or faxes from anywhere in the world. The services converge e-mail and fax messages into a single format that gives easy message access for all users. Customers select from a menu of services to create an Intelligent Universal Mailbox tailor-made to their specifications. Mobile users, for example, can choose to access corporate LAN or e-mail and faxes through a standard telephone, fax machine or pager — there's no need for a specially configured laptop PC. The telephone, fax, or two-way pager can also be used for replying to messages, allowing users to take action on their messages immediately. Andrew personal messaging services are also proactive, that is users can be notified of new messages via telephone or pager. For more information, contact Greta Brown at 708- 349-5661.

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Telrad Incorporates Hybrid Switch-Based Server
            After examining telecommunications trends, Telrad has concluded that only a switch-based server can provide the performance required for increasingly complex demands. Upon reaching that conclusion, Telrad announced it is incorporating switch-based servers — combined systems which accommodate a broad array of communications services that constantly require greater bandwidth, more powerful processing, and support of multiple communications protocols — into their product line. Telrad believes that switch-based servers offer several key advantages over PC-based solutions, including greater reliability, ease of network integration, and an open, flexible architecture. Dedicated functionality makes switch-based servers better equipped to provide the fault tolerance, levels of uptime, and even management capabilities that today's corporate and communications environments require. For more information, contact Telrad at 516-921-8300.

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MutiCall-CTI — Computer Telephony Applications Server
            MultiCall-CTI is a Windows NT 4.0-based computer telephony applications server specially optimized for intelligent call center CTI solutions. With MultiCall's unique graphical CallFlow Designer, any call center scenario may be implemented, including: Intelligent call routing; Digit collection; Queue position announcements; Screen pops; Voice pops; DDE third-party application integration; and more. CallFlow Designer is a graphical, object-oriented rapid application development tool for implementing various call flow scenarios in the call center. Each step in the call flow is described by an action block of the following types: CTI (TSAPI); Database (ODBC/SQL); Communications (TCP/IP, IPX, RS-232); IVR (Aculab, Dialogic, and Rhetorex APIs); as well as general programming functions. For more information, contact MultiCall at 408-247-1124.

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Raritan's 4-Channel CompuSwitch Available Now
            Raritan Computer has announced its 4-channel CompuSwitch keyboard-video- mouse (KVM) switch. The 4- channel model controls up to four PCs, any combination of PS/2 and AT systems, from a single keyboard, monitor, and mouse. CompuSwitch uses Raritan's proprietary emulation technology, which dedicates individual keyboard and mouse emulators to each PC. Every connected PC "sees" its own keyboard and mouse all the time to preserve flawless system booting and operation. CompuSwitch supports any mix of PCs with PS/2 and serial mouse ports and features a space-saving 1.75-inch desktop chassis, a 1U optional rack mount kit, hot-key commands, front-panel selector and control buttons, and user-adjustable scan level. Raritan is offering the CompuSwitch exclusively through dealers, VARs, and distributors, and the suggested list price of the 4-channel model is $595. Cables to connect PCs come in 6.5-foot and 13-foot lengths and cost $40 and $50 respectively. For more information, contact Steve Simon at 847-291-1616 x237.

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Centigram And Lucent Deploy VPIM
            Centigram Communications Corporation and Lucent Technologies, Inc., announced that they have successfully deployed new industry technology for exchanging digital voice and fax messages between their different corporate messaging systems. The technology, known as VPIM (Voice Profile for Internet Messaging), allows companies with different messaging systems to send and receive messages back and forth easily over the Internet at very low cost. Lucent Technologies INTUITY Multimedia Messaging System and Centigram's Series 6 System are now exchanging voice, fax, and multimedia messages over the Internet. The companies can send or receive the messages by phone, PC, fax machine or cellular phone. This deployment of the VPIM protocol meets the criteria of compliance for VPIM certification. VPIM, a communications protocol developed over the past two years by a core group of vendors to enable easy connections between various brands of voice and fax messaging systems, uses standards-based networking protocols to route and encode/decode messages. For more information, contact Bev Rindfleisch (Centigram) at 408-428-3722 or Walt Greenwood (Lucent) at 908-953-7530.

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Nortel's Symposium — Key Element of Power Networks
            Nortel announced that Auspex, Entrust Technologies, First Virtual, Oracle Canada, Shiva, Sun Microsystems, VOSAIC L.L.C., and VTEL have joined Nortel and Cabletron Systems in endorsing Power Networks, the next generation of enterprise networks. Power Networks transform disparate business networks (including voice, data, Internet/Intranet, wireless, fax, and video) into integrated multimedia networks with increased performance to power business goals. Power Networks incorporate four key attributes: managed personal networking, flexible network access, switched network infrastructure, and virtual private networking. One key element of the announcement — developed to enable businesses to transform their networks into Power Networks — is Nortel's Symposium, a portfolio of integrated communications products and services. Symposium is designed to deliver competitive advantage, increased customer value, and enable businesses to provide their customers with flexible personalized services. For more information, contact Brian Murphy at 972-684-8589.

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Zarak Adds LAN Capability To Abacus
            Zarak Systems has introduced local area network (LAN) capability for its Abacus bulk call simulator, giving design and test engineers powerful PC-based control over remote multiple system, and very high volume simulator applications. The LAN-compatible Abacus system is designed to let users remotely control all testing routines and variables. Test managers can use their desktop PC to customize and monitor testing of a system in a lab setting or any remote location. The LAN configuration also allows users to link and control multiple systems from a single PC. LAN-supporting software treats these disparate systems as a homogeneous test system for comprehensive, easy-to-manage testing of even the largest applications. The Abacus system can also handle very high volume call simulation requirements. The system can be used to control from 10 to 20,000 channels for the generation of up to 15 million test calls per hour. Abacus performs automated testing and statistical analysis on PBX, central office, cellular network, and voice mail systems. For more information, contact Iain Milnes at 408-245-0750.

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Cintech Releases linkIT!
            Cintech Tele-Management Systems announced its newest ACD add-on: linkIT! linkIT! provides affordable screen pop capabilities for small- to medium-sized call centers using CTI to link information to calls. linkIT! complements any small- to mid-size call center by identifying the caller and bringing caller information to the agent's PC monitor. Users not only get caller information displayed and played, but linkIT! also launches Windows applications so that agents have needed information right at their fingertips as the call comes in.
            linkIT! uses a standard TAPI compatible CTI interface connected to any standard AT class PC (486 or greater) running Windows 95. The product is also designed to integrate with Symantec's ACT! 3.0 contact manager and Microsoft's Access data base. For more information, contact Julie Hopkins at 513-731-6000.

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Davox And Siemens Enter Into Agreement
            Davox Corporation and Siemens Business Communications Systems announced they have entered into an agreement under which Siemens will market and distribute Davox's suite of Unison call center management systems. Unison systems integrate the outbound call management features of preview, predictive, and precision dialing with inbound/outbound call blending functions.
            Under terms of this agreement, Siemens will offer Davox's Unison technology as its call blending solution to its customers throughout the United States and Canada, with installation and support to be provided jointly by Davox and Siemens. Siemens will manage sales, design, installation, and service, so that their customers will have the experience of a single vendor solution. For more information, contact Steve Wallace (Davox) at 508-952-0216 or Karren Esmonde (Siemens) at 408-492-6979.

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eFusion Connects Internet Consumer To The Call Center
            eFusion announced the release of its eBridge Interactive Web Response (IWR) system, which supplies call centers an Internet telephony platform to connect consumers directly to live agents, where they can simultaneously talk and share visuals over a single phone line. eFusion's announcement, together with Microsoft's NetMeeting or other H.323-compliant clients, now enables call center managers to serve consumers who use the Internet to conduct business.
            In another recent announcement, eFusion offered up its eStream Enhanced Internet Services (EIS) gateway that supplies Internet Service Providers (ISPs) a highly scaleable IP telephony platform to deliver H.323-based voice and data communications over a single phone line. For more information, contact Janet Johnson at 503-207- 6300 x6432.

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Intel And DataBeam Partner to Deliver H.323 Toolkit Series
            Intel and DataBeam have agreed to take a next step in delivering the technology needed to support standards- based deployment of realtime voice, video, and data communications products on corporate networks and the Internet. DataBeam has incorporated Intel's technology into its H.323 Toolkit Series, a comprehensive set of tools that enables developers to build the infrastructure necessary for enhanced Internet communications, namely communications gateways, PBXs, and multipoint control units. Intel previously announced that it had licensed its H.323 software to DataBeam with broad rights for further development and sublicensing. For more information, contact Tom Potts (Intel) at 503- 264-6277 or Karla Young (DataBeam) at 606-245-3567.

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VTG's ProAssist Aimed At Small- To Medium-Sized Businesses
            Voice Technologies Group announced the release of ProAssist, version 3.0, a low-cost, client/server customer service application designed specifically for small- to medium-sized businesses with fewer than 200 employees. The application is designed to allow organizations to improve customer service levels and employee productivity. ProAssist uses VTG's VoiceBridge-PC, a standards-based, open-developer product which fully incorporates phone system features into a PC-based application, to manage inbound calls. This technology allows ProAssist to digitally integrate to major PBX systems and provide third-party call control without expensive and proprietary PBX/CTI links or PBX software upgrades. Version 3.0 supports Lucent Technologies' PBX systems. Future versions will support new and legacy PBX systems. ProAssist is offered through authorized VTG dealers/resellers. Completely integrated turnkey systems are offered to VTG resellers for under $30,000. For more information, contact Kathryn Apenowich at 716-689-6700.

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Speech Solutions Chosen By IBM
            Speech Solutions, has been contracted by IBM to develop tools designed to allow developers to add voice capability to their projects. The company will begin shipping Voice Tools ActiveX custom controls for the IBM VoiceType Dictation System version 3.0 speech recognition product. Speech Solutions Voice Tools are ActiveX custom controls that enable Windows programmers, working with Visual Basic to incorporate voice functionality into existing and future software programs. By simply dropping these controls into their Windows applications, developers can make free dictation, voice command, and voice control an integral part of Windows NT and Windows 95 applications. The complete package, which for a limited time retailed for $299, includes Speech Solutions Voice Tools software, the special developer run-time version of IBM VoiceType Dictation System for Windows, a noise canceling microphone, full documentation, and sample applications. For more information, contact Speech Solutions at 800-SPEECH-7.

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VocalTec's Atrium Client/Server Multiparty Conferencing Solution
            VocalTec, Ltd., introduced the Atrium client/server conferencing solution for corporate Intranets, enabling free conference calls between traditional telephone callers and PC users. Atrium works in conjunction with the VocalTec Telephony Gateway server software to bridge the PSTN with the Internet. In addition to transforming communications from a variable to a fixed cost, Atrium is designed as a real-time multiparty audio and document sharing solution. Atrium consists of the new VocalTec Conference Server, the new VocalTec Forum Server, and the Internet Conference Professional 2.1 client software.
            VocalTec is developing new channels and expanding established channels to address the corporate business market and to build an extensive network of value-added resellers (VARs). The full Atrium client/server solution is expected to cost $2,400, which will include a 10-user Internet Conference Professional site license, an 8-port VocalTec Conference Server, and the VocalTec Forum Server. For more information, contact Jo Lee at 201- 768-9400.

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Zeus Phonstuff Adds Caller ID To IVRs
            Zeus Phonstuff announced EasyID, which inputs caller ID to any IVR system. The product is designed to enable voice mail systems, automated attendants, and Voice BBSs to identify callers to perform automatic database look-ups (screen pops), call blocking, call routing, and call logging for future follow-up calls. The product costs less than $100 per line (8-line version). The EasyID unit transfers caller ID data to the IVR system by using touch tones (DTMF) on an existing incoming phone line. This makes caller ID available to station lines behind PBXs and Key Switches. Lights indicate the status of each phone line, while standard RJ-14 modular jacks connect phone lines in and out of the unit. EasyID is available as either a 2-line or an 8-line model, which cost $295 and $795, respectively. For more information, contact Keith Ruehle at 800-240-4637.

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Telinet And MTS Advanced Deliver Ultimate Messaging Service
            Telinet Technologies and MTS Advanced announced the Ultimate Messaging Service, designed to provide users with universal message access through the Internet or any standard telephone. The Ultimate Messaging Service lets customers receive and send messages in any electronic format from a single mailbox. Users can now receive voice and fax messages through a computer, and fax and e-mail messages through a cellular, office or home telephone. The service can also notify a user through an alphanumeric pager when a message has arrived, and forward fulllength e-mail and fax messages to any fax machine around the world. "We believe Telinet's new product complements the services we are currently providing to our customers," said Bruce MacCormack, president and COO of MTS Advanced. "Small business, home office, and mobile workers want a more cost-effective way to access messages, and this service provides that in one easy-to-use package through the web and the standard telephone." For more information, contact Richard Burton (Telinet) at 770-239-1000 or Melanie Lee (MTS Advanced) at 204-941-7495.

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Westinghouse Offers CTM Service For Mid-Sized Companies
            Westinghouse Communications announced that they are offering Cell Transfer Mode (CTM), which is designed for combining voice, data, and video traffic over a wide area network (WAN) at dramatically lower costs than the popular Asynchronous Transfer Mode (ATM). Like ATM, CTM allows bandwidth on demand, dynamic integration of voice and data, and economies of scale. By utilizing Magellan's Passport switches and frame-cell trunking, Westinghouse has brought to market a service that allows for lower costs. A recent Westinghouse analysis revealed that a specific CTM implementation over three years would cost a company approximately $54,000, while ATM services for the same time period would cost roughly $528,000 — a difference of almost 980 percent. Westinghouse's comprehensive emission and discard priorities ensure that different traffic types receive the appropriate bandwidth, especially bursty data traffic. Traffic is automatically rerouted around failures and delays are reduced through ordered delivery. For more information, contact Westinghouse at 800-447-2111.

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Voicetek Brings Standards-Based Network Management To Telephony
            Voicetek Corporation announced the availability of Generations OA&M, a software option, which adds sophisticated network management to Generations-based application servers and VTK telephony servers. Generations is Voicetek's powerful, object-oriented robust development and run-time platform for developing and deploying sophisticated interactive communications systems. Among the features offered by Generations are: proactive management from a central console; seamless integration into existing network management infrastructures; and complete auto-discovery of CT components alongside other networked devices, such as routers, hosts, and the like.
            Using SNMP and MIB capabilities integrated into Generations-based hardware and software, Voicetek delivers a consistent, graphical point-and-click environment for managing interactive communications systems alongside other network devices and systems. Generations OA&M will be available on multiple Network Management platforms, including IBM NetView, Hewlett-Packard OpenView, and SunSoft Solstice Enterprise Manager. For more information, contact John Hill at 508-250-7641.

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Versatility To Provide Components-Based Software Solutions
            Versatility announced a new components- based software architecture for the Versatility series of Customer Interaction Software. The new offerings are Versatility PowerGuide 2.0 and Versatility Telesales/Teleservice 3.0 (formerly Telesales/Telemarketing). Versatility PowerGuide 2.0 is an application development tool that transforms a contact management system into a unified desktop integrating telephony and workflow into a single coherent GUI. New features include a 32-bit environment that runs on Windows 95 and NT and integration with Visual Basic 4.0/5.0.
            Versatility Telesales/Teleservice 3.0 is a call center management tool that enables agents to manage customer contacts supporting both inbound and outbound scenarios. The software includes OLE automation server support, which allows other applications to access and take advantage of Versatility's functionality, promotes rapid development and prototyping, and extends the functionality of Versatility PowerGuide. Both programs are available immediately and operate on Windows 95 and NT. List price is $1,950 per seat and includes Versatility Telesales/Teleservice, Versatility PowerGuide, and Versatility OpenTel, which supports basic telephony functions including inbound screen pops. For more information, contact Lana Sansur at 703-934-7631.

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Sony Unveils Mass Storage For The Masses
            Sony Electronics announced a new member of its high-performance tape drive family — the GY-2120 DTF digital tape drive. The high-speed, high-capacity device is based on a derivative of Sony's digital Betacam technology. The compact, one-piece unit provides additional features such as Adaptive Lossless Data Compression (ALDC), automatic alignment, and an intelligent unloading system. The GY-2120 features a sustained transfer rate of 12MB/sec (up to 20 MB/sec with compression) and storage capacity of up to 42 GB of uncompressed data on a single cassette. The drive also uses the high-performance ALDC, with an average compression ratio of 2.59:1, enabling the user to store 108 GB on a single cassette. The volume stacking feature allows the end user to partition the 42 GB cassette as many as 256 times, enabling efficient use of each tape. The drive provides a search speed of 300 MB/sec and a fast unload feature, which allows unloading without having to rewind the cassette. Sony's GY-2120 tape drive is currently available at a suggested list price of $31,000. For more information, contact Laura Whitaker at 408-955-5456.

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Lucent's CentreVu Agent CTI Solutions
            Lucent Technologies announced a new computer telephony integration for call center desktops called CentreVu Agent solutions. The new solution features a new telephone set, the Callmaster VI and a new computer telephony software package, the TAPI Callbar. The Callmaster VI telephone, the size of a video cassette, uses a call center agent's Windows PC to automate work functions like screen pop and screen-based dialing, and to provide agent information like number of waiting calls and average wait time. The TAPI Callbar is a screen-based telephone control panel that allows agents to access all features of their Lucent DEFINITY Enterprise Communications Server from their Windows PC. The Callmaster VI telephone costs $700 and the TAPI Callbar software costs $199. For more information, contact Ryerson Schwark at 908-953-7528.

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Periphonics Announces Voice Activated Dialing, Prepaid Calling Card Solution
            Periphonics Corporation recently announced a second generation voice activated dialing (VAD) capability for its VPS product line. The VAD software integrates with the advanced features currently available on Periphonics' Interactive Voice Response (IVR) equipment, which include large vocabulary speech recognition, relational database storage and retrieval, advanced telephony interfaces, and voice messaging. In a separate announcement, Periphonics introduced the Periphonics Calling Card Platform (PCCP) software package that provides a complete turnkey calling card application. The solution offers a wide range of capabilities that can be modified and added to at the customer's option, including support for prepaid or postpaid calling cards. The cards provide inbound and outbound access for domestic and international telephone calls. The value for each calling card is stored in a database which can reside on the Periphonics VPS system or on a separate database server. Card value is automatically decremented to reflect actual usage. For more information, contact Karen L. Ferraro at 516-468-9276.

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Castel Introduces Pursuit: Predictive Dialing For Nortel's SL/1
            Castel unveiled Pursuit, a full-featured predictive dialing solution that utilizes Nortel's SL/1 switch in place of a dialer. Castel's Pursuit is a native predictive dialing software application that utilizes a business' existing host computers and PBX system to process and manage outbound calls. The solution uses computer telephony integration (CTI) technology to maximize outbound call performance in dynamic, user-defined campaign or project environments. In addition to its software only configuration, Pursuit provides several enhanced features, such as unlimited scaleability, enterprise-wide deployment, and host-based dialing. The Castel predictive dialing solution runs on the IBM AS/400, utilizes CallPath/400 software and interfaces with Meridian Link. For more information, contact Larry McAllister at 617-324-0140.

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Pivotal Networking's New Line Of WAN Routers
            Pivotal Networking announced a new line of routers aimed at small- to medium- sized businesses and SOHO users. The 1900 series product family is a series of WAN routers with a core functionality and sharing a common hardware platform. The use of easily installable optional daughterboards and software features differentiate the various family members. The product family supports IP and IPX routing as well as 802.1 bridging. The router connects a 10base-T Ethernet LAN to various WAN interfaces, including ISDN BRI, V.35, RS-232, internal T1/FT1 CSU/DSU, internal 56K DDS DSU/CSU ADSL, HDSL, and asynchronous modems. Both hardware and software STAC compression are optionally available. Leading edge protocols are employed to provide Quality of Service (QoS) emulation across conventional IP networks. The Resource reSerVation Protocol (RSVP) prioritizes marked WAN traffic while IP Multicasting minimizes the duplication of IP packets to multiple destinations. For more information, contact A. A. Canino at 408-777-0336 x102.

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Merge Rolls Out Rack-Mount ISDN Simulators
            Merge Technologies announced rack-mount versions of its two most popular ISDN emulators, the ISDN 2000 AF-RM and ISDN 2000 AFPRM. Both units are designed to provide convenient, affordable, powerful, and highly versatile platforms for developing, testing, and demonstrating ISDN-BRI products. The ISDN 2000 AF-RM Flash Emulator and ISDN 2000 AFP-RM Flash Emulator/Protocol Analyzer both emulate end-to-end real-time ISDN-BRI calls, performing the complete call handling procedures without a switch, PBX, or PC-based development system. This enables them to eliminate the inconvenience, variables, and problems inherent with testing ISDN over telephone company lines. Pricing for the ISDN 2000 AF-RM begins at $4,195 and pricing for the ISDN 2000 AFP-RM begins at $4,995. For more information, contact Joan Salazar at 707-252-6686.

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FORE And Sphere Demonstrate Long-Distance Voice/Data LAN
            Showcasing ATM's network capabilities, FORE Systems and Sphere Communications joined together to demonstrate what the companies called the "first ever" long-distance, voice grade, desktop to desktop ATM-based telephony system. Using nothing more than standard ATM switches, NT servers, and clients with an analog phone, the FORE/Sphere collaboration provides full PBX and telephony functionality on the ATM network. The demonstration took place using Sphere's Sphericall software-based PBX product and FORE's ATM switch and ATM WAN connections. The ATM PBX employs 25-Mbps clients and switches tied into FORE's OC3 connections. According to Byron Brooks, vice president of marketing at Sphere, "All the service provisioning is done on Windows NT servers and run over the standard ATM network — with all the quality and clarity you normally expect from phone systems." For more information, contact Byron Brooks (Sphere) at 847-247-8200 x212 or FORE at 412-742-4444.

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U.S. Robotics And TI Pair Up For x2/DSL Modem Solution
            U.S. Robotics and Texas Instruments announced a strategic initiative to deliver a family of "hybrid" modems supporting both dial-up access, including U.S. Robotics x2 56-kbps analog and rate adaptive Asymmetric Digital Subscriber Line (ADSL). The product family will be called x2/DSL and will run on Texas Instruments' TMS320C6x digital signal processing (DSP) platform. Capable of processing 1.6 billion instructions per second, the TMS320C6x has the processing power to implement the x2/DSL. U.S. Robotics plans to introduce the x2/DSL modems in the first half of 1998. U.S. Robotics Advanced Development Group will develop DSP software for x2/DSL and incorporate DMT technology for ADSL modulation recently licensed from Aware as x2 56k algorithms developed by U.S. Robotics. For more information, contact Laura Howard (U.S. Robotics) at 508-871-0675 or Marcia Pickett (Texas Instruments) at 972-480-2050.

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Linkon Develops IP Voice/Fax Gateway Kit
            Linkon Corporation announced the availability of a new IP Voice/Fax Gateway Developer's Kit. The kit will include all the necessary hardware and software necessary for an Internet applications developer to implement a 4-port, full duplex, point-to-point voice or fax gateway. The kit will cost $4,995. Based on Linkon's Sun Microsystems product line, the Developer's Kit will include two FS4000 4-port analog DSP boards, a Solaris 2.5 driver, a variety of audio compressions, LinkVox Direct Driver Interface API, fax software, phone-to-phone demo application source code, and 90 days of free technical support. Furthermore, in conjunction with the release of the Developer's Kit, Linkon announced the formation of an IP Voice/Fax Forum. The Forum will be accessible at Linkon's Web site at www.linkon.com. For more information, contact Marc Robbins at 203-319-3123.

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Alpha Technologies Offers 12 New Power Systems
            Cable Television and Telecommunication power supply manufacturer Alpha Technologies announced the addition of twelve new broadband power systems. Each of the new power nodes is based on the Genasys power module and supports power requirements ranging from 1350 to 8000 watts. Flexibility and choice are designed into every element of the new systems. Each of the new systems incorporates uninterrupted power, user-selectable out-put voltages, complete modularity, and several power rating growth paths. This flexibility supports efficient operation within a current network, while allowing the powering component of the system to grow incrementally with the addition of expanded services and increasing subscriber penetration. For more information, contact Eric Wentz at 360-647-2360.

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Diamond Flower Serves Up ATX Format ITOX
            Diamond Flower (NE), Inc., (DFI) has introduced the ATX format ITOX motherboard, which features one PCI and six full-length ISA slots (or 5 ISA, 1 ISA/PCI shared, and 1 dedicated PCI). The board features 1 MB on-board video in order to save a slot. ITOX incorporates a Watchdog Timer for unattended operation, and supports Intel Pentium CPUs through 200 MHz, Pentium MMX through 233 MHz, AMD K6 in all announced configurations, and the IBM/Cyrix 686 and MX through 166 MHz. To round out the offering, DFI also announced a new easy-access ATX case optimized for full-length cards. Various power supplies are also offered. By designing a convertible 5- inch drive bay, the case is usable as a desktop or a mini-tower. Optional brackets allow the same case to be used as a wall mount or in a rack mount environment. For more information, contact Michele Ostrowski at 908-390-2815 x6101.

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CTI BRIEFS


Rockwell Internet Gateway Announced
            Rockwell Switching Systems Division (SSD) announced that the first product from its Internet Pioneer Program has been launched — the Rockwell Internet Gateway. The Rockwell Internet gateway integrates NetSpeak's WebPhone technology with Rockwell's Spectrum ACD, enabling customers to speak with a live agent by simply clicking on an icon on a company's Web page. The voice connection is accomplished over the same phone line used to access the Internet. For more information, contact Lori Weston at 630-227-8000.

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Telegenisys' MEGA+Java Predictive Dialer
            Telegenisys is expanding the capabilities of call centers with a multiplicity of innovative products, using Java and Internet technology. The new Java-based MEGA+ predictive dialer is a multi-platform system that permits remote TSRs, supervision, list loading, real-time monitoring, system database management, remote database update, and all other standard predictive dialer features. The system uses browser access and secure applets to communicate with remote parties. For more information, contact Rene Pouteau at 510-210-8900.

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VINA Technologies Makes Corporate Debut
            The founders of VINA Technologies today announced the corporate debut of VINA. The company specializes in cost-effective integrated access solutions that bundle local, long-distance, and Internet services over a single T1 facility. Funded with $5.8 million in capital led by DMG Technology Group and Sierra Ventures, VINA bridges the gap between the telecommunications and data communications worlds. VINA's premier product, the T1 Integrator, is an integrated access device located on the end-user site, that enables small businesses and branch offices with 10 to 100 PCs to combine their voice, data, and Internet services simply and economically. For more information, contact VINA at 800-774-VINA or visit the company's Web site at www.vina.com.

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Venturian Launches 32-Bit Internet Call Center Solution
            Venturian Software announced CyberCall 2.0, a 32-bit version Internet Call Center solution. CyberCall 2.0 is a platform independent solution that adds functional, interactive telephony to a company's Web site. The new version is both 16- and 32-bit compliant and supports the most popular platforms enabling companies to utilize CyberCall 2.0 in the operating system of their choice, including Windows NT, Windows 95, or Windows for Workgroups 3.11. For more information contact Donna Nixon at 612-931-2573.

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InterVoice, Open Development Corp. Sign Agreement
            InterVoice has announced an agreement with Open Development Corporation (ODC) designed to produce the industry's first multi-vendor, best-in-class calling card and prepaid services platform. The Original Equipment Manufacturer (OEM) agreement, effective immediately calls for the development of an application programming interface (API) between InterVoice's Network Services Platform 5000 and ODC's openMEDIA products. For more information, contact Catherine Kingeter (InterVoice) at 972-454-8934 or Sondra Barrison (ODC) at 617-440-5000.

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MICROLOG Releases Intela 3.02
            MICROLOG Corporation announced release 3.02 of Intela, the company's flagship interactive communications platform. Interactive communications systems allow remote users to enter information into, and/or retrieve information from, a computer data base through common interfaces such as touch-tone or rotary telephones, pagers, faxes, and the Internet. Highlights of the new release include: Increased support for International signaling protocols; Access for rotary callers through Pulse-to-Tone; Cutting-edge fax technology; Improved system performance; and Greater port scaleability. For more information, contact John Mears or Sarah Saunders at 301-428-9100.

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Dash Enhances PC Telephone System
            Dash, Inc., announced enhancements to the IVR/voice mail capabilities of its PC-based telephone system, the Dash Office Phone System. The enhanced version of their switching card eliminates the need for a separate voice resource card for larger systems. Earlier versions of the Dash system required that users install additional hardware if they required more than 3 voice ports in their system. For more information, contact Lisa Stanley at 800-464-3274.

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Response Interactive Offers Up WebExchange
            Response Interactive announced WebExchange, a telephone ACD software designed to provide a live link between an Internet user and a Web site operator. WebExchange can be used by any company that wishes to provide an optional live link for contact with their Web site visitors. WebExchange is optionally telecom independent, meaning if a company is using either a TAPI-or TSAPI-supported telephone system, then WebExchange will integrate with those systems. For more information, contact Response Interactive at 416-969- 7890.

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Octel And Unimax Team To Deliver Win 95 Tools
            Octel Communications Corporation and Unimax Systems Corporation have teamed up to develop Windows 95-based configuration management tools. The first offering — the Octel Mailbox Manager for Aria (version 1.0) — is currently in beta testing. The Octel Mailbox Manager allows voice mail administrators to create and maintain voice mail boxes, update critical corporate telephone directories, and manage class of service and system distribution lists from Windows 95. For more information, contact Jan Carron (Unimax) at 612-341-0946 or Kelli Harris (Octel) at 408-324- 2605.

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Copia Smoothes Path To Enterprise Messaging
            Copia International has made it possible to exchange messages with fax or e-mail clients using their FaxFacts software. E-mail messages can be routed to fax and fax messages can be routed to e-mail. FaxFacts works with MAPI compliant messaging systems such as Exchange or Groupwise to integrate fax with those systems. Inbound fax routing may be done manually or automatically using DID or DTMF. For more information, contact Dorothy Gaden-Flanagan at 800-689-8898.

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BBS Telecom's Configuration Tool For IPS Mini-PBXs
            BBS Telecom has released a new version of its Windows configuration utility for their IPS series of mini PBX systems. This Windows-based configuration tool makes their phone systems (8 to 16 users) easy to configure. The utility allows users to specify all aspects of system behavior via a Windows GUI. The IPS series phone system is a low-cost mini-PBX designed for small office environments. Without voice mail features, the system is available for under $1,000. For more information, contact BBS Telecom at (512) 328-9500 or visit the company's Web site at www.bbstelecom.com.

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VISI Offers FREE CD
            Voice Information Systems, Inc., (VISI) is offering a no-cost CD telephony prompt sampler, which provides professionally recorded prompts from A&J recording studio with an easy-to-use interface. If you are interested in custom prompts, the CD contains tips on getting the best sound out of your recordings. The CD also contains a demonstration copy of VFEdit, VISI's state-of-the-art prompt editor. Furthermore, A&J can record the prompts for you if necessary. The free CD is available by calling 800-234-VISI.

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Alcatel and SGS Thomson Sign Agreement
            Alcatel and SGS Thomson have signed an agreement to promote, manufacture, and sell high-speed communications systems designed to enable the transmission of video, Internet data, and other high-band-width services over conventional tele-phone lines. Alcatel will license SGS Thomson's chipset of ICs for implementing ATM over ADSL with rate adaptive capability. SGS Thomson chose Alcatel's ATM over ADSL and Discreet Multi-Tone (DMT) technologies for their ubiquitous service to end customers. For more information, contact Jean-Paul Chapon (Alcatel) at 33 (0) 1-40-76-12-03 or Simon Loe (SGS Thomson) at 33 (0) 4-50-40-25-58.

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Alliance To Integrate Natural MicroSystems Products
            Alliance Systems, a distributor and integrator of computer-telephony products, has become an authorized systems integrator of products from Natural MicroSystems Corporation (NMSS). The agreement makes NMSS' SS7 product family and Fusion Internet Telephony development platform available as components in turnkey systems built by Alliance's technology division. The NMSS SS7 product suite will give Alliance the ability to build SS7-based systems with wireless networking capabilities, interactive voice response, and other intelligent networking applications. For more information, contact Derrek Shartz at 972-633-3400.

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