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Communications Solutions 1999 Products Of The Year

[Go To Products Of The Year List]

As voice and data converge, overlapping ever more broadly, commingling ever more intimately, they give rise to a teeming array of hybrids. And these hybrids have grown so numerous, and demonstrate such mutability, that they pose a challenge to anyone who would divine their relationships to each other, much less hazard a guess as to which were destined to dominate any particular niche.

And yet it is exactly this challenge we have taken on in this awards feature. From the start, we were dissatisfied with merely recalling the year's most memorable releases. Instead, we resolved to go a step further, and impose a sense of order over the swarm of new products and emerging technologies.

In yielding to this impulse towards order, we did what people confronted with novelty and seeming chaos often do: we applied names. For giving things names is a tried-and-true way of establishing control. The technique is even described in Genesis, which shows God bringing every living thing before Adam to be named.

Applying names is especially powerful when the names themselves are subordinated to a taxonomy - a taxonomy, moreover, designed to correspond with a particular ecology. The ecology with which we're interested is the ecology of convergence. And our taxonomy, like any taxonomy, fits any one organism (or product) into an overall scheme, laying bare otherwise obscure relationships and hidden hierarchies.

For the uppermost layer of our taxonomy, we chose the same divisions that we use throughout our publication. These divisions, as a review of our Products Of The Year table will reveal, include enabling technologies, corporate solutions, customer contact, next-gen networks, and next-gen services.

Within this broad framework, we devised finer divisions, fine enough to accommodate a fairly large number of notable new products. And yet, for all the products we include in this feature, we present but a small subset of the releases announced over the past year. We contented ourselves, in effect, with selecting a few outstanding products before moving on to another category, ultimately cutting a narrow (if lengthy) swath as we explored a succession of categories.

Another limitation of our awards feature is a limitation common to all taxonomies. That is, many products defy easy categorization; some even chafe at the confines in which we've placed them. All the same, we've discovered that many products were more easily classified than we might have guessed.

Often, vendors are so reluctant to be pigeon-holed that they demonstrate no small talent in marketingspeak, creating names and categories of their own, as though a unique name - one ignoring any generally understood taxonomy - would somehow elevate a product beyond classification. Unprecedented names we see too often for us to remain long in their thrall.

We do acknowledge, however, that in the ecology of convergence, technology does move so quickly that any classification scheme is soon obsolete. Those of us grappling with convergence already deal with the sorts of problems that are bound to vex biologists as genetic research brings forth its more peculiar cross-breeds.

Hence, our classification is both imperfect and provisional. It should, however, suffice for the moment, and offer some guidance, suggesting something approaching a comprehensive view. So, without further preliminaries, we present our 1999 Products Of The Year, which together constitute a kind of monument - a monument as solid as any that would commemorate the face of voice/data convergence.


SECTIONS
Company Name Product Name Product Category
Corporate Solution
Sphere Communications Sphericall ATM-PBX, LAN-based
PictureTel eVideo Application Server Conferencing, multimedia
Voyant Technologies ConferenceNow! Conferencing, multimedia
White Pine Software MeetingPoint 4.0 Conferencing, multimedia
Polycom StreamStation Conferencing, multimedia, PC-based
Symantec ACT! Contact manager
Optus Software FACSys Fax Messaging Gateway Fax gateway
AVT/RightFAX RightFAX Version 7.0 Fax, enterprise solution
GFI Fax & Voice FAXMaker for Exchange 6.0 Fax, enterprise solution
Copia FaxFacts Fax, enterprise solution, HTML-enabled
Omtool IP Fax Product Suite Fax, enterprise solution, IP-enabled

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Alcom, The Lanfax Co.
Ed Note: Alcom is now Esker Inc.
Alcom LanFax NT 6.0 Fax, enterprise solution, least-cost routing
Biscom FAXCOM Fax, server
GN Netcom Ellipse 2.4 Wireless Headset Headsets
Plantronics S20 Telephone Headset System Headsets
VXI Corporation VXI Parrott 60V-20 Headsets
Ericsson MobileAdvantage In-building wireless
Nortel Network Enterprise Edge 1000 Integrated communications platform
Shelcad Hi-Phone PCMCIA IP telephony appliance
Innomedia InfoTalk 3.0 IP telephony gateway, end user device
Quicknet Technologies Internet PhoneJACK PCI IP telephony gateway, end user device
Oki Network Technologies BS1200 IP telephony gateway, enterprise

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Quintum Technologies Tenor MultiPath Gateway IP telephony gateway, PSTN failover
ACS Innovations Ezfone/Ezfone USB IP telephony gateway, single port
Lucent Technologies Definity One IP-enabled PBX
NEC America NEAX Express IP-enabled PBX
Nortel Networks Meridian ITG IP-enabled PBX
3Com 3Com NBX 100 Communications System IP-PBX
Cisco Systems Cisco IP Telephony Solution IP-PBX
Lucent Technologies IP Exchange System (IPES) IP-PBX
Shoreline Teleworks Shoreline Communication System IP-PBX
TEK Digitel V-Server iGATE IP-PBX
Nitsuko America Telecom Division DS2000 Key system
Samsung Telecom America DCS 400si Key system
Praxon Phone Data eXchange (PDX) LAN telephony
Accord Networks MGC-100 Multipoint Conferencing Unit (MCU)

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Voice Technologies Group (VTG) VoiceBridge 2000 Version 2.00 PBX adjunct
MCK Communications Branch Office EXTender 6000 PBX extender
Fujitsu Business Communications F9600PBX PBX/ACD
Iwatsu ADIX APS PBX/ACD
Tadiran Telecommunications CoralSL PBX/ACD
Telrad Telecommunications S-1000 PBX/ACD
e-Voice evoice3000 PC-PBX
MediaSoft Telecom Office Telephony 2000 PC-PBX
TeleSynergy Research TelePCX 3.0 PC-PBX
AltiGen AltiWare IP PC-PBX, VoIP enabled
Artisoft TeleVantage 3.0 PC-PBX, VoIP-enabled
Netphone IPBX PC-PBX, VoIP-enabled
Wildfire Communications Wildfire PDA

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American Power Conversion (APC) APC Masterswitch Plus Power control
Best Power Fortress.Telecom UPS Power control
Liebert Little Glass House Power control
Tripp Lite Unison Smart Unison 2200RT UPS Power control
PUREDATA SatisFAXtion RAS 8pci Remote access, data
3Com OfficeConnect series Remote access, general
Digi International DataFire RAS Remote access, general
Ramp Networks WebRamp 350e Remote access, general
Inter-Tel InterPrise 400 Remote access, voice/fax/data
Parlance Corporation Enterprise NameConnector Speech recognition, directory search
Registry Magic VirtualOperator Speech recognition, directory search
Zarak Systems Abacus system Testing, generation/ emulation
ActiveVoice Corporation Unity 2.3 Unified messaging
Baypoint Innovations OnePoint Messenger Unified messaging

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Callware Callegra for Windows NT Unified messaging
Coresoft CenterPoint Unified messaging
Esna Technologies Telephony OfficeLinX-2000 Unified messaging
Nokia Intelligent Application (formerly Telekol)
www.nokia.com and www.telekol.com
IntegraX Intelligent Communications Server Unified messaging
Intersis Technologies VoiXX — Voice for Microsoft Exchange Unified messaging
Key Voice Technologies iNTerchange Unified messaging
AVT Corporation CallXPress Enterprise Unified messaging, enterprise
Maisoft Office Messenger Server Unified messaging, SOHO
General Magic Portico Virtual assistant
StarVox StarGate Server Virtual PBX
Black Ice Software Impact Voice Mail Server Voice mail, server
Centrepoint Technologies Concero TalkSwitch Voice mail/auto-attendant
Mediaphonics CyberDesk Voice mail/auto-attendant, SOHO
TDK Systems Telemerge Voice/data solution, small to medium business

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Qualcomm pdQ smartphone Wireless handset
Customer Contact
Executone Information Systems Sentinel ACD
Cintech MINUET 1.1 ACD
Mitel MT90826 ACD/PBX
Williams Communications Solutions Dialect portfolio Application solutions
Davox Ensemble Customer Contact Suite Blended
Melita XChange Blended
smallwonder softworks XChange Call center management
Sonus Networks GSX 9000 Open Services Switch Carrier-grade gateway
ATIO CyberCall Contact center
Genesys Telecommunications Laboratories Genesys Internet Suite Contact center
Hewlett-Packard Customer Contact Manager Version 5 Contact center
Pegasystems eCRM Foundation Template Contact center
Altitude (formerly Easyphone) Easyphone Version 5 Contact center manager
Apropos Total Interaction Management Version 4 Contact center manager
Clarify eFrontOffice CRM infrastructure
Siebel Systems eService CRM infrastructure
Vantive Sales 8.0 CRM infrastructure

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Remedy AR System CRM infrastucture, multi-tier
Corepoint Corepoint Product Suite CRM suite
Oracle Oracle CRM 11i CRM suite
Quintus Corporation eContact Suite CRM suite
Synchrony Communications Synchrony eRM CRM suite, ASP model
EIS International Centenium XL Collections CRM suite, call management
Lucent Technologies CRM Central 2000 CRM suite, multimedia
Aspect Telecommunications Corporation Aspect Customer Relationship Portal CRM suite, portal
CenterForce Technologies CenterForce Optimizer 5.4 Customer interaction management
Microlog UniQue Customer interaction management
Octane Software Octane 99 Customer interaction management
Rockwell Electronic Commerce Call Center Studio Customer interaction management
Periphonics CallSPONSOR Customer service
POINT Information Systems TeamPOINT Customer service

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ServiceSoft eCenter Customer service
IMA (Information Management Associates) ChannelEDGE Demand chain management
Edify Smart Marketing And Relationship Management options (SMART) Development platform
N-Soft Etrog Development platform
Rockwell Electronic Commerce 3CS Call Center Platform Development platform
Cisco Systems Customer Interaction Suite Distributed
Teloquent Distributed Call Center Release 4 Distributed
Kana Communications Kana4 E-commerce solution
Spectrum Corporation Network Master Wallboard Kit Electronic message display boards
SYMON Communications SYMON2000 System Electronic message display boards
eGain eGain Email Management System E-mail management
Mustang.com TeleAgent E-mail management
Intecom IntecomE Release 11 High volume
PakNetX PNX Integrated Contact Center (ICC) IP-ACD
eOn Communications (formerly BCS Technologies) Intelligent Announcement System IVR, enhanced

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Stancil Corporation Audiolog Logging and monitoring
Andrea Electronics Andrea USB Microphone Array Microphones
Spanlink Communications FastCall Enterprise Server Middleware
Tapestry Integration Specialists Simple*Chat Middleware
CellIT Call Center Professional (CCPRO) Multimedia solutions
Buffalo International Object Telephony Server (OTS) PC-based PBX/ACD
Interactive Intelligence Enterprise Interaction Center (EIC) 1.3 PC-based PBX/ACD
Picazo Communications VS1 Business Telephony System PC-based PBX/ACD
IEX Corporation TotalNet Enterprise Reporting Performance management
Vodavi Communications Systems infiniteDVX Mach I Feature Package 2.0 with Discover ACD MIS Reporting Performance management
NICE Systems NiceUniverse 4.2 Recording and monitoring
Noble Systems ATOMS DRS Recording and monitoring
Mercom Systems IntellAgents2000 Recording and monitoring, coaching
Eyretel Quality Call Recording and monitoring, data analysis

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Witness Systems Performance Analyzer Recording and monitoring, data analysis
Dictaphone Freedom Recording and monitoring, open architecture
Comverse InfoSuite Recording and monitoring, rules-based
Blue Pumpkin PrimeTime Skills Scheduling
Digisoft Computers Telescript 5.0 Scripting
TelAthena Systems TelAthena Scripting SW
Siemens ICN ResumeRouting CRM Suite Skills/rules-based routing
Xantel Connex 80/20 PCD Skills-based routing
Sonant Corporation ClientCall Center Small/medium call center
Phonetic Systems Phonetic Operator 3.0 Speech recognition, directory search
MATRAnet M>WebTouch 2.0 Web contact center
CosmoCom CosmoCall Universe Web contact center
PipeLive.com PipeLive4 Web contact center

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VocalTec Communications Surf & Call Center Web-enabled call center
Pipkins Maxima Advantage Workforce management
TCS Management Group AutoPilot Workforce management
Teknekron Infoswitch P&Q Review 3.3 Workforce management
Enabling Technologies
CCS Trexcom ScriptExpress Version 3.1 Application Generator/SCE
Mastermind Technologies MasterVox Version 3.0 Application generator/SCE
Parity Software VOS 7.0 Application generator/SCE
PRIMA OPUS Maestro Application Generator/SCE
Envox Envox CT Studio Service Pack #2 Application generator/SCE, service pack
Odin TeleSystems Thor-16-cPCI Board, CompactPCI
Natural MicroSystems AG4000C Boards, CompactPCI
Commetrex PowerFax M-8 Analog Fax Board Boards, fax
Analogic NAC 600 Boards, high density
AudioCodes TrunkPack-VoIP/400-cPCI Boards, IP telephony
DSP Research TIGER 5410/PC Boards, IP telephony

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Natural MicroSystems TX3220C Boards, SS7, CompactPCI
Amtelco XDS H.110 CompactPCI High Density BRI board Boards, telephony
MUSIC Telecom Passport-PCI Series Boards, telephony
PIKA Technologies InLine Series Boards, telephony
Brooktrout Technology TR2001 IP Telephony Platform Development platform, IP telephony
RadiSys Corporation Packet Circuit Engine (PACE) Development platform, IP telephony
EASE CT Solutions EASE for Windows NT Development tools
Blue Wave ComStruct CPCI/C6400 DSP board DSP/chipset
Telogy Networks (a Texas Instruments company) LBT400DV VoIP Cable Modem Reference Design DSP/chipset
Texas Instruments TI IP Phone Chipset DSP/chipset
Virata Corporation Lithium DSP/chipset, DSL
DataKinetics Septel Application-Ready Platform IN/IP internetworking device
Axiom Technology AX7122 (rackmount TFT display with keyboard drawer) Industrial computer, accessory
Technoland TL-CPCI 66120 Industrial computer, CompactPCI CPU module

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American Advantech MIC3021/8 Industrial Computer, CompactPCI enclosure
Force Computers Centellis 88520 cPCI Embedded Cluster Platform Industrial computer, CompactPCI, development platform
Ziatech Corporation ZT 5083 NEBS-compliant HA system Industrial computer, CompactPCI, development platform
Teknor CxP0816 Industrial computer, development platform
Crystal Group DataReach Extender Card Industrial computer, peripheral extender
ICS Advent C4ATX Industrial computer, rackmount PC
SBS Technologies FTU-3000 Industrial computer, rackmount PC
Siliconrax-Sliger SR-CX264 Industrial computer/chassis
APPRO SLIM LINE Industrial computer/chassis
CSS Labs ProRACK 7220 Industrial computer/chassis
Rackmaster Systems Eclipse Fault-Resilient Series Chassis Industrial computer/chassis

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Diversified Technologies FTC-620 Industrial computer/chassis, CompactPCI
I-Bus, Inc. Galaxy 16 Industrial computer/chassis, CompactPCI
Trenton Technology P2GX Industrial computer/SBC
Arise Computer TR DP2 Industrial computer/SBC
Carlo Gavazzi SBCP2BX Industrial computer/SBC
MiTAC MSC-367 Industrial computer/SBC
BICOM The BICOM In-Skin Solution PBX adjunct
Brooktrout Software Show N Tel Service Creation Environment
Trillium Digital Systems H.323 Software Solution Software stack, H.323
Harris & Jeffries ProtoQuick SS7 Software stacks, AIN/SS7
RADVision Version 2.5 H.323 protocol stack Software stacks, H.323
Sound Advantage SANDi Speech recognition, development
SpeechWorks SpeechWorks 5.0 Speech recognition, development
Unisys Natural Language Speech Assistant (NLSA) Version 4.0 Speech recognition, development

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Nuance SpeechObjects Speech recognition, development platform
Catapult Communications DCT-S Testing
Hammer Hammer.323 Call Generator Testing, bulk call generation
Ameritec AM2 Niagara, AM2S Squirt Testing, bulk call generation, VoIP capability
QualityLogic Channel Probe Testing, fax
Teltone Telephony Line Emulator Testing, line emulation
Qronus Interactive LoadTester Testing, load testing
Aculab Prosody PCI Boards, speech processing
8x8 Audacity-T2 IP Telephony Processor DSP/chipset, IP telephony

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Next-Gen Networks/ Services
Taqua Systems Taqua Open Compact eXchange (OCX) Carrier-grade gateway
Nuera ORCA GX-21 IP telephony gateway, carrier-class
Cerulean Technology MobileFusion ASP platform
Ubiquity Helmsman Application Services Platform ASP platform
APEX Voice Communications APEX Billing System Billing/enhanced services
Solect IAF Horizon Billing/enhanced services
Voiceware Systems Telephony Services Platform (TSP) Billing/enhanced services
Portal Software Infranet IPT Billing/enhanced services, prepaid-postpaid
Softel Telecommunications Millenia Prepaid/Postpaid Management System 3.0 Billing/enhanced services, prepaid-postpaid
Telephony Experts Talking IP SQL Billing/enhanced services, prepaid-postpaid
MindCTI MIND-iPhoneEX Billing/enhanced services, voice and fax
Salix ETX 5000 Carrier-grade gateway
RADVision MCU-323 Multipoint Conferencing Unit 1.5 Conferencing, multimedia

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telecom technologies INtelligentIP Series Edge access device
Unisphere Solutions SMX2100 Edge access device
Convergent Networks ICS2000 Edge access device/services mediation platform
Alcatel Wireless ReadyMade Prepaid Enhanced services platform
dynamicsoft, Inc. eConvergence Server Solutions Enhanced services platform
Tundo Corporation Tundo Distributed Open Telephony-Operating System (DOT-OS) Enhanced services platform
Brite Voice BriteESP Enhanced services platform, PSTN
iPeria iperia Service Node Enhanced services platform, PSTN
Merlot Communications Merlot MAGNUM ASP Enhanced services platform, small-to-medium business
Sun Microsystems Netra ft 1800 Fault-tolerant servers
NetCentric FaxStorm 3.0 Fax system
Accelerated Networks AN-24/28 Integrated Access Device (IAD)

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FlowPoint FlowPoint 2200 Integrated access device (IAD)
Mariposa ATX 100 Integrated access device (IAD)
VINA Technologies Multiservice Xchange Integrated access device (IAD)
NetSpeak Corporation Internet Call Waiting Internet Call Waiting
Aplio Aplio/PRO IP telephony appliance
Dialogic CT Connect H.323 Gatekeeper IP telephony gatekeeper
Comdial Array Series 3000 IP telephony gateway
Franklin Telecom Typhoon DVG IP telephony gateway
Hypercom IP.Tel IP telephony gateway
NETRIX Network Exchange 2210 IP telephony gateway
VIP Switch VIPSwitch 3240 IP telephony gateway, enterprise
RING! Telecom iVIP Intelligent IP Gateway IP telephony gateway, OEM model
elemedia elemedia Media Server IP telephony server
Motorola Vanguard 6425 Multiservice networking router
General DataComm MAC 500 ATM MPEG-2 access concentrator Network equipment, ATM

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Newbridge Networks 350 IVSN Network equipment, ATM
Shomiti Systems Multi-QoS Network management, testing
Shunra Software The Cloud Network management, testing
TsDesign, Ltd. Triton MT Network management, testing
Clarent Corporation Clarent ClearView Network management/OSS
Excel EXS Media Gateway Programmable Switch
Redcom Laboratories MDX Public Network System (with SS7) Programmable switch
CPDI (Communications Product Development Inc.) Call Control System Programmable switches
Intersoft Appello Gateware Software stacks, SS7
Agilent Technologies (Hewlett-Packard) Telegra VQT Testing, IP voice quality
NeTrue Communications NeTrueQoS Testing, VoIP quality
Tornado Development Tornado Electronic Messaging System Unified messaging, services-oriented
ADC Kentrox AAC-2 and AAC-3 ATM Access Concentrators Voice/data multiplexers
Red Creek Communications RavlinSoft Administrator (RSAdmin) VPNs
CopperCom CopperCom MXR xDSL
Jetstream CPX-1000 xDSL

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