In an effort to offer organizations a failsafe way to reduce costs in the call and contact center while delivering demanded customer service initiatives, many centers have implemented SKY-Click. Designed to be a 100 percent Web-based solution to set up in the call center, SKY-click is a service that does not require any particular hardware investment and is easily integrated in a Web site.
 
SKY-click can be implemented into the call center by simply downloading the SKYPE client on the call center collaborator’s computer. This enables the end user to press the “call” button that will initiate a call, or even a video call to the call center.
 
Designed for businesses of any size, the solution has all the important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management and even hold-time music.
 
SKY-click is positioned as the most convenient and economical Web-based call center solution in the market that can increase sales conversion and enhance a company’s customer service. The integration into the corporation’s Web site allows for live human assistance by voice (VoIP), chat (IM) and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.
 
Hot on the heels of the release of the SKY-click Pro, SKY-click is launching SKIPI. This entirely free service will enable the customer to add functions to the SKYPE ME buttons used on the Web site, blog or e-mail signature that enables users to contact a company or individual quickly and easily.
 
SKIPI makes the personalization of the button and adding a number of SKYPE users easy. It also allows for the establishment of a VoIP call center in seconds that will direct calls to one or more contacts from a Web site.
 
The free service is targeted to communities, social networks, dating services or companies that seek to offer their customers the ability to speak with their commercial or accounting departments directly from their Web site, or for free online advertising campaigns.
 
Because SKYPE combines both video and voice, SKIPI is considered very social. This aspect is growing the demand for VoIP options in the call center. Consumers want the technology offered by the Web site, but they also want the ability to reach a live person if needed. This tendency has created a great demand for a solution like SKIPI and you certainly can’t beat the price.
 
Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.


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