Awards & Recognition

Customer Interaction Solutions Magazine's 12th Annual CRM Excellence Awards

By Brendan B. Read, Senior Contributing Editor  |  May 01, 2011




For the 12th consecutive year the editors of Customer Interaction Solutions have dared firms to prove that their companies have what it takes to win the coveted CRM Excellence Award.

Here are the enterprises that offer the best and brightest customer relationship management products and services. Winners were chosen on hard data: quantifiable results that convinced us that the offerings that they have devised and deployed have improved the abilities of their customers to in turn more profitably serve their customers.

More information about the winning companies and their solutions can be found at www.tmcnet.com.

Alorica

Alorica Helix CRM


Ameridial

Call Center Services


Aplicor

Aplicor CRM Suite


Avidian Technologies

Prophet


CDC Software

Pivotal CRM


Certain Software

Certain Strategic Meetings Management


Confirmit (News - Alert)

Confirmit Horizons


Coveo

Coveo Customer Information Solutions


Cross Country Automotive Services

VinPoint


Enterasys (News - Alert)

Salesforce CRM with Cloud 2 and Chatter


Envision

Envision Click2Coach


Firstsource

Rightshore Model


Five9

Five9 Virtual Call Center Software Release 8


Intelenet Global Services

I-Resolve


IntelliResponse

The IntelliResponse Answer Suite


Moxie Software

Customer Spaces


NCO Group

Force.com


NetSuite (News - Alert)

NetSuite CRM+


NICE

NICE SmartCenter


OAISYS

Tracer


Parature (News - Alert)

Parature Customer Service Software


Pegasystems

Pega Customer Process Manager


ShipRush

ShipRush


Soffront

Soffront CRM Software


Stream Global Services

Stream Global Services


SugarCRM

Sugar 6


Teleperformance (News - Alert)

Teleperformance Platinum


Thomas L. Cardella & Associates

Outsourced Client Account Management


Toshiba America Information Systems,

Telecom Systems Division Strata Call Manager


Verint Witness Actionable Solutions

Impact 360 eLearning


Xactly Corporation

Xactly Incent 6.5


Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Jennifer Russell