For the 12th consecutive year the editors of Customer Interaction Solutions have dared firms to prove that their companies have what it takes to win the coveted CRM Excellence Award.
Here are the enterprises that offer the best and brightest customer relationship management products and services. Winners were chosen on hard data: quantifiable results that convinced us that the offerings that they have devised and deployed have improved the abilities of their customers to in turn more profitably serve their customers.
More information about the winning companies and their solutions can be found at www.tmcnet.com.
Alorica
Alorica Helix CRM
Ameridial
Call Center Services
Aplicor
Aplicor CRM Suite
Avidian Technologies
Prophet
CDC Software
Pivotal CRM
Certain Software
Certain Strategic Meetings Management
Confirmit Horizons
Coveo
Coveo Customer Information Solutions
Cross Country Automotive Services
VinPoint
Salesforce CRM with Cloud 2 and Chatter
Envision
Envision Click2Coach
Firstsource
Rightshore Model
Five9
Five9 Virtual Call Center Software Release 8
Intelenet Global Services
I-Resolve
IntelliResponse
The IntelliResponse Answer Suite
Moxie Software
Customer Spaces
NCO Group
Force.com
NetSuite CRM+
NICE
NICE SmartCenter
OAISYS
Tracer
Parature Customer Service Software
Pegasystems
Pega Customer Process Manager
ShipRush
ShipRush
Soffront
Soffront CRM Software
Stream Global Services
Stream Global Services
SugarCRM
Sugar 6
Teleperformance (News - Alert)
Teleperformance Platinum
Thomas L. Cardella & Associates
Outsourced Client Account Management
Toshiba America Information Systems,
Telecom Systems Division Strata Call Manager
Verint Witness Actionable Solutions
Impact 360 eLearning
Xactly Corporation
Xactly Incent 6.5
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Jennifer Russell