Awards & Recognition

Customer Interaction Solutions' 27th Annual Top 50 Teleservices Agencies Ranking

By TMC  |  April 30, 2012

This article originally appeared in the April 2012 issue of Customer Interaction Solutions

At the start of the second quarter of each year since 1986, Customer Interaction Solutions has delivered its Top 50 Teleservices Agency Ranking. True to form, for the 27th time, we present our rankings.

Our Top 50 rankings are based on extensive detail gleaned from an exhaustive application process in which teleservices vendors quantify their service delivery in terms of minutes usage in their various call center locations. Through more than a quarter century of consistency in processing and evaluating applications, the Top 50 ranking has become the benchmark for businesses seeking high-capacity teleservices agencies.




Ranking Criteria

Because the primary factor in our rankings is agency size, based on annual call volume, Customer Interaction Solutions has always relied on measurable, third-party-verifiable data to determine our rankings of the Top 50 agencies. More specifically, we ranked these agencies based on the number of minutes each was billed by each of its phone companies for telephone service for 12 months.

Qualification

Qualifying  teleservices agencies in this year’s Top 50 were required to submit responses to a detailed questionnaire, indicating the nature of their operations and listing the number of billable minutes for the 12-month period. Verification, in the form of the signature of each agency’s president/CEO was required, in addition to submitting a letter of verification from each telephone service providers used, certifying the number of minutes for which the providers billed the agencies during the evaluation period.

Outbound

U.S. Domestic

DialAmerica (Mahwah, N.J.) www.dialamerica.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

Alorica Inc. (Chino, Calif.) www.alorica.com

PCCW (News - Alert) Teleservices (Dublin, Ohio) www.pccwteleservices.com

Agero (Medford, Mass.) www.agero.com

USA800 Inc. (Kansas City, Mo.) www.usa800.com

Thomas L. Cardella & Associates (Cedar Rapids, Iowa) www.tlcassociates.com

TeleServices Direct (Indianapolis, Ind.) www.teleservicesdirect.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

VXI Global Solutions Inc. (Los Angeles, Calif.) www.vxi.com

Telvista Inc. (Dallas, Texas) www.telvista.com

The Results Companies (News - Alert) (Dania Beach, Fla.) www.theresultscompanies.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

AnswerNet (News - Alert)  (Willow Grove, Pa.) www.answernetnetwork.com

Dialogue Marketing (Troy, Mich.) www.dialogue-marketing.com

Ameridial Inc. (North Canton, Ohio) www.ameridial.com

American Customer Care (News - Alert) Inc. (Bristol, Conn.) www.americancustomercare.com

Affinitas Corp. (Omaha, Neb.) www.affinitas.net

Telerx (Horsham, Pa.) www.telerx.com

NOVO 1 (Forth Worth, Texas) www.novo1.com

The Connection (Burnsville, Minn.) www.the-connection.com

International

Teleperformance (News - Alert) (Paris, France) www.teleperformance.com

PCCW Teleservices (Hong Kong) www.pccwteleservices.com

Telvista Inc. (Dallas, Texas) www.telvista.com

VXI Global Solutions Inc. (Lo s Angeles, Calif.) www.vxi.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

TeleServices Direct (Indianapolis, Ind.) www.teleservicesdirect.com

Agero (Medford, Mass.) www.agero.com

AnswerNet (Willow Grove, Pa.) www.answernetnetwork.com

VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

The Results Companies (Dania Beach, Fla.) www.theresultscompanies.com

Inbound 


Domestic

Teleperformance USA (Holladay, Utah) www.teleperformance.com

Alorica (Chino, Calif.) www.alorica.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

Agero (Medford, Mass.) www.agero.com

DialAmerica (Mahwah, N.J.) www.dialamerica.com

VXI Global Solutions Inc. (Los Angeles, Calif.) www.vxi.com

Telvista Inc. (Dallas, Texas) www.telvista.com

The Results Companies (Dania Beach, Fla.) www.theresultscompanies.com

The Connection (Burnsville, Minn.) www.the-connection.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

Telerx (Horsham, Pa.) www.telerx.com

AnswerNet (Willow Grove, Pa.) www.answernetnetwork.com

Global Response (Margate, Fla.) www.globalresponse.com

Affinitas Corp. (Omaha, Neb.) www.affinitas.net

Ameridial Inc. (North Canton, Ohio) www.ameridial.com

American Customer Care Inc. (Bristol, Conn.) www.americancustomercare.com

Listen Up Español (Portland, Main) www.listenupespanol.com

NOVO 1 (Fort Worth, Texas) www.novo1.com

Dialogue Marketing (Troy, Mich.) www.dialogue-marketing.com

PCCW Teleservices (Dublin, Ohio) www.pccwteleservices.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

Thomas L. Cardella & Associates (Cedar Rapids, Iowa) www.tlcassociates.com

USA800 Inc. (Kansas City, Mo.) www.usa800.com

TeleServices Direct (Indianapolis, Ind.) www.teleservicesdirect.com

International

Teleperformance (Paris, France) www.teleperformance.com

Teleperformance USA (Holladay, Utah) www.teleperformance.com

PCCW Teleservices (Hong Kong) www.pccwteleservices.com

VXI Global Solutions Inc. (Los Angeles, Calif.) www.vxi.com

The Results Companies (Dania Beach, Fla.) www.theresultscompanies.com

AnswerNet (Willow Grove, Pa.) www.answernetnetwork.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

Skybridge Marketing Group (Greenfield, Minn.) www.skybridgemg.com

Listen Up Español (Portland, Maine) www.listenupespanol.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

Agero (Medford, Mass.) www.agero.com

VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com

Telvista Inc. (Dallas, Texas) www.telvista.com

Telerx (Horsham, Pa.) www.telerx.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

Dialogue Marketing (Troy, Mich.) www.dialogue-marketing.com

Interactive XO Interactive (Beaverton, Ore.) www.xo.com

Teleperformance (Paris, France) www.teleperformance.com

Teleperformance USA (Holladay, Utah) www.teleperformance.com

PCCW Teleservices (Hong Kong) www.pccwteleservices.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

Agero (Medford, Mass.) www.agero.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

The Results Companies (Dania Beach, Fla.) www.theresultscompanies.com

VXI Global Solutions Inc. (Los Angeles, Calf.) www.vxi.com

Telerx (Horsham, Pa.) www.telerx.com

DialAmerica (Mahwah, N.J.) www.dialamerica.com

The Connection (Burnsville, Minn.) www.the-connection.com

Alorica (Chino, Calif.) www.alorica.com

Telvista Inc. (Dallas, Texas) www.telvista.com

Dialogue Marketing (Troy, Mich.) www.dialogue-marketing.com

NOVO 1 (Fort Worth, Texas) www.novo1.com

American Customer Care Inc. (Bristol, Conn.) www.americancustomercare.com

Global Total

Teleperformance (Paris, France) www.teleperformance.com

XO Interactive (Beaverton, Ore.) www.xo.com

Teleperformance USA (Holladay, Utah) www.teleperformance.com

Alorica (Chino, Calif.) www.alorica.com

PCCW Teleservices (Dublin, Ohio, and Hong Kong) www.pccwteleservices.com

GC Services Limited Partnership (Houston, Texas) www.gcserv.com

VXI Global Solutions Inc. (Los Angeles, Calif.) www.vxi.com

**

The Results Companies (Dania Beach, Fla.) www.theresultscompanies.com

DialAmerica (Mahwah, N.J.) www.dialamerica.com

Agero (Medford, Mass.) www.agero.com

Telvista Inc. (Dallas, Texas) www.telvista.com

ACCENT Marketing Services (Jeffersonville, Ind.) www.accentonline.com

24-7 Intouch (Regina, SK) www.24-7intouch.com

AnswerNet (Willow Grove, Pa.) www.answernetnetwork.com

The Connection (Burnsville, Minn.) www.the-connection.com

Telerx (Horsham, Pa.) www.telerx.com

Thomas L. Cardella & Associates (Cedar Rapids, Iowa) www.tlcassociates.com

USA800 Inc. (Kansas City, Mo.) www.usa800.com

Listen Up Español (Portland, Maine) www.listenupespanol.com

TeleServices Direct (Indianapolis, Ind.) www.teleservicesdirect.com

Ameridial Inc. (North Canton, Ohio) www.ameridial.com

Affinitas Corp. (Omaha, Neb.) www.affinitas.net

American Customer Care Inc. (Bristol, Conn.) www.americancustomercare.com

Dialogue Marketing (Troy, Mich.) www.dialogue-marketing.com

Global Response (Margate, Fla.) www.globalresponse.com

Skybridge Marketing Group (Greenfield, Minn.) www.skybridgemg.com

NOVO 1 (Fort Worth, Texas) www.novo1.com

VOXDATA Solutions Inc. (Montreal, QC) www.voxdata.com




Edited by Stefania Viscusi