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Publisher's Outlook
Nadji Tehrani
32 Principles of Modern Marketing Part 3

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Nadji Tehrani
CEO, Technology Marketing Corp.
Highlights from this CIS Issue
Workforce Optimization
By Brendan Read
High Priority!
By Rich Tehrani
Ask the Experts
By Tim Passios
On The Line
By Tim Searcy
Listen and Learn
By Joe Fleischer
Testimonials
"The standard industry source."
— FORTUNE Magazine
"The Bible of the industry."
— THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications I read."
— Bob Fately,Vice President, Third Wave International
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Brendan Reed
The New Contact Center: Virtual, and Virtuous

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Minneapolis 911 Center Receives Award For Response To Bridge Collapse
A Look At A "Green" Call Center
TMCnet CRM Week In Review
CRM Comes Directly To You, Courtesy Of SAP And RIM
Featured Whitepapers
Home-Based Agents Don't Degrade Quality
12/3/2008
Call Recording and the Law - A Comprehensive Guide to Compliance and Best Practices
12/3/2008
The New Mantra: The Agent is the King
11/26/2008
The Work-at-home Agent Model for Improved Customer Loyalty
11/26/2008
The True Cost of Attrition
11/26/2008
Latest CRM News
Svenska UMTS-Nät has signed long-term Operation Service Agreement with Polystar OSIX
12/3/2008 6:02:06 PM
Teletech to hire 150 for customer management positions
12/3/2008 5:19:34 PM
XETA Technologies Reports Fourth Quarter and Fiscal 2008 Financial Results
12/3/2008 4:20:06 PM
Canadian Credit Union Selects Open Solutions for Relationship-Based Core Processing
12/3/2008 4:03:06 PM
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 February 2-4, 2009 — Miami Beach Convention Center, Miami, FL
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