ACD Products
1. Auto Attendants
2. Call Diverters
4. Digital Announcers (ACD)
5. Message Boards
7. Software
11. Billing
12. Call Accounting
13. Call Center Design/
Facilities Management
14. Call Center Simulation/
Testing Software
16. Collection Agencies
Communications Systems
19. Communications ASP
20. IP-PBX
21. Key Systems
22. Multichannel Contact Center
23. Network Integration
24. Network Management/Monitoring
25. PBXs
26. PC-PBX Hardware
27. PC-PBX Software
29. Routers
30. Soft Switch
31. VoIP Gateways
32. Wireless Phone Systems
Computers
33. Computer Chassis
35. Fault-Tolerant
36. Industrial-Grade
38. Monitors/Accessories/Supplies
39. Motherboards/Singleboard
Computers
42. PDAs
43. Conferences And Expositions
Conferencing
44. Audio
45. Video
46. Consulting
47. Contact Management Software
CTI
48. CTI Distributors
49. CTI Software
50. CTI Testing Tools
51. Customer Analytics Software
Customer Relationship Management
52. ASP
53. Software
54. Database Management
55. Database Marketing
Dialing Equipment
56. Auto-Dialers
57. Predictive Dialers
58. Preview
Dialers
Direct Marketing/Response
Products/Services
59. Ad Agency Services
61. Fulfillment
62. Fulfillment Software
63. Lead Tracking
64. Mailing House Services
66. Market Research Companies
67. Printing Services
68. Real-time Marketing Software
70. Directory Services
71. Disaster Recovery
E-mail
72. E-mail ACD
73. E-mail Management Software
74. E-mail Management ASP
76. Enterprise Resource Planning
Software
FAX
77. Application Software
78. Boards
79. Broadcasting Products
82. Fax Mail
84. On-Demand
86. Field Sales Products
Financial Services
87. Check And Credit Card
Processing & Verification
88. Corporate Financing
89. Credit Card Merchant Accounts
90. Prepaid Calling Cards
91. Handsets
Headsets
92. Headsets
93. Headset Repair & Accessories
Help Desk/Tech Support
94. ASP
95. Software
Human Resources
96. Employment Testing
97. Motivation Products & Services
98. Recruiting
99. Temporary Help
Internet Products & Services
101. Instant Messaging
102. Internet & WWW
Marketing Svcs.
103. Internet Service Provider
104. Internet Telephony Products/Svcs.
105. Portals/Search Engines
106. Text Chat Software
107. Web Call Center Software
109. Web Collaboration/
Shared Browsing
110. Web Design/Hosting
111. Web Self-Service Solutions
112. Interpreter Services
113. ISDN Hardware/Software
114. Knowledge Management
Software
115. LAN-Based Telephony
116. Least-Cost Routing Systems
List Products/Services
117. Database Marketing/Services
118. Direct Mail Lists
119. List Management Software
120. Online Databases
121. Telemarketing Calling Lists
122. Telephone Number
Look-Up Services
123. Logging & Monitoring
Long-Distance
124. Common Carrier
125. Directory Assistance
126. Reseller
127. Toll-Free (800/888)
128. Office Ergonomics/Furniture
Outsourcing/Teleservices Agencies
130. Inbound Teleservices
131. Interactive 800/900 Service
132. Multilingual Teleservices
133. Outbound Teleservices
134. Third-Party Verification
Services
135. Web-based Services
136. Performance Analytics
Power Protection
138. UPS (Unint. Power Supply)
139. Premiums/Incentives
140. Remote Access/Capabilities
142. Sales Force Automation
143. Scripting Services/Software
144. Security
145. Site Selection/Economic
Development
146. Simultanious Voice/Data
147. Speech- & Voice-to-Text
Recognition
148. Standards Organization
149. Systems Integration
150. Telemarketing Software
151. Telephone Monitoring Services
152. Testing Products/Services
153. Toll-Fraud DetectionTraining
155. Books/Workbooks
156. Interactive/Computer Training
157. TSR/Management
Training Services
158. Video Training
159. Unified Messaging
Voice Messaging Products
160. Integrated
161. Voice Mail
Voice Products
162. Application Generator
163. Application Software
164. Data/Voice Line Equipment
165. Hardware
166. IVR Products
167. Text-to-Speech Conversion
168. Tool Kits
170. Voice Recognition
171. Workforce Management
Software
173. Compliance Technologies
& Solutions
172. Other
01 Communique (C)
905-795-2888
www.01com.com
Products/Services: 95,140
12 Step Productions (S)
559-323-1472
www.kathysiskenterprises.com
Products/Services:
154,155,156,157,158
411XML (S)
800-396-3179
www.411xml.com
Products/Services: 05,118,120,121,122
811MSi Software 2004 Inc. (S, C)
772-388-1073
www.811msi.ca
Products/Services: 88,114,136,151
Other: Telcom Bill Management
Aastra (M, C)
800-468-3266
www.aastrausa.com
Products/Services: 7,22,107,135,166
AbilityOne
8401 Old Courthouse Road
Vienna, VA 22182
(800) 999-5963
(703) 849-8916
For federal and DoD customers
seeking Contact Center Services,
the AbilityOne Program offers
quality standards, customer satisfaction
scores and productivity
levels that are unmatched within
the teleservices industry. Today,
approximately 1,000 people
with disabilities handle volumes
exceeding 17 million annual contacts.
Specialties include switchboard
and answering services,
help desk, technical support,
warehousing and distribution, dispatchand more. AbilityOne is the
largest source of employment for
people who are blind or have other
severe disabilities in the United
States. Our national network of
more than 600 nonprofit agencies
(NPAs) provides quality goods and
services at a fair market price.
ac2 Solutions (C)
732-583-1919
www.ac2solutions.com
Products/Services: 46,136,171
Accudata (S)
972-390-2610
www.accudatatech.com
Products/Services: 55,117,121,122,134
Accurate Always (M, C)
800-828-9428
www.accuratealways.com
Products/Services: 22,173,51,95,123
Acredo Technologies, Inc.
(Acredo) (S)
850-266-7121
www.acredo.us
Products/Services: 1,8,18,20
Other: Hosted Internet Phone Service
Active TeleSource, Inc. (S)
503-292-2077 x5304
www.theactivegroup.biz
Products/Services: 63,66,130,133,134
Active Voice, LLC (M)
206-441-4700
www.activevoice.com
Products/Services: 77,159,160,161,166
ADOS Corporation (M)
919-465-9930
www.ados.com
Products/Services: 173,111
Other: Document Management
ADTRAN (News - Alert), Inc. (M) 256-963-8000
www.adtran.com
Products/Services: 20,29,31,71
Other: Managed Ethernet Switches
Advanced Concepts, Inc. (C)
414-362-9640 x210
www.advanced-concepts.com
Products/Services: 47,53,63,142,150
Advanced Data-Comm (S)
800-582-9501 x83545
www.advanced-data.com
Products/Services: 66,130,133,134
Other: Inbound/Outbound/CRM
Aerotek (News - Alert) Professional
Services (S)
7301 Parkway Dr.,
Hanover, MD 21076
Contact: Jeremy Feldmann
847-653-1207
www.aerotek.com
[email protected]
Products/Services: 98,99
Aerotek Professional Services
specializes in staffing all levels
of skilled personnel for Inbound,
Outbound and Blended Contact
Centers across multiple industries.
Whether you are meeting
the demands of your busy season
or searching for permanent employees,
we can provide the staff
to support your project needs
or long-term assignments. Our
recruiters are trained to find the
best and brightest employees in
your field through our established
network of qualified candidates.
Aerotek operates more than 150
offices non-franchised offices
throughout the United States,
Canada and Europe.
Affinitas Corporation (S)
440-653-9166
www.affinitas.net
Products/Services: 59,130,132,133
Agilent (News - Alert) Technologies (M)
970-679-5397
www.agilent.com
Products/Services: 152
Ai-Logix, Inc. (M)
732-469-0880
www.audiocodes.com
Products/Services: 26,44,49,123,165
Aiko Solutions (C)
+442078712929 x29
www.aikosolutions.com
Products/Services: 42,91,144
AIM Technology (C)
415-692-5580
www.aimtechnology.com
Products/Services: 136
Other: Contact Center
Analytics
AiTech (V, S)
952-829-5511 x201
www.aitech.net
Products/Services: 20,29,103,104,146
Alcatel (C)
781-738-4345
www.alcatel.com/enterprise/en/solutions/collaboration/index.html
Products/Services: 20,44,45,56,159
Alexander Resources (S)
972-818-8225
www.alexanderresources.com
Products/Services: 43,46,66,156
Other: Cellular & Wireless Training
Allegiance, Inc. (C)
801-617-8034
www.allegiance.com
Products/Services: 51,52
Other: Enterprise Feedback
Management (EFM) solutions
Alloy Software
800-810-9020
www.alloy-software.com
Products/Services: 95
Alta Resources (S)
877-934-6377
www.altaresources.com
Products/Services:
130,131,132,133,135
Alteva (S)
877-258-3722
www.altevatel.com
Products/Services: 12,25,44,104
Other: Hosted VoIP solutions
Altitude Software (News - Alert) (C)
905-479-2655
www.altitude.com
Products/Services: 7,22,49,57,143
Altivon (V)
602-440-1100
www.altivon.com
Products/Services: 7,20,160,166
AMC Technology (C)
804-915-0520
www.amctechnology.com
Products/Services: 49,53,73,149
Other: Telephony Contact Center and
CRM Integration Software
AMCAT Software (M, C)
800-364-5518
www.amcat.com
Products/Services: 7,20,47,57,150
American Teleservices
Association
317-816-9336
www.ataconnect.org
Other: Teleservices networking,
professional & business
development, & compliance
americon (M, V)
707-539-3321
www.controlroomsusa.com
Products/Services: 128,149
Other: Control room furniture, video
display systems
Amtech (News - Alert) Marketing, Inc. (S)
303-814-1379
www.amtechmarketing.com
Products/Services: 46,156,157
AMTELCO (M, C)
800-356-9148
www.amtelco.com
Products/Services: 95,159,160,169
Other: RED ALERT – Rapid
Emergency Deployment system
AnswerNet Network (S)
609-921-7450
www.answernet.com
Products/Services: 61,130,132,133,134
APEX Voice Communications (News - Alert) (M)
818-379-8400
www.apexvoice.com
Products/Services: 17,45,159,166,162
Aplicor Inc. (M, C)
561-347-0300 x101
www.aplicor.com
Products/Services: 52,53,86,94,142
Appia Communications (S)
877-277-4297
www.appiaservices.com
Products/Services: 18,19,20,24,52
Aricent (News - Alert) (C)
650-391-1605
www.aricent.com
Products/Services: 11,30,31,149,152
ASC telecom L.P. (M, S)
201-252-3001
www.asctelecom.com
Products/Services: 123,136,151,170
Ascendent Systems (C)
888-507-1777
www.ascendentsystems.com
Products/Services: 20,32,44,71,159
Aslan Training & Develop-ment (S)
770-690-9616 x104
www.aslantraining.com
Products/Services: 46,156
Other: Call Center Sales/Customer
Service Training
Aspect (News - Alert) Software Inc (S, C)
888-412-7728
www.aspect.com
Products/Services: 7,57,166,171
Other: Unified Communications Software
Associated Call Centers (S)
800-610-5262
www.inboundacc.com
Products/Services: 99,130,131,134,135
Astute Solutions (C)
614-508-6100
www.astutesolutions.com
Products/Services: 52,53,107,111,114
Asujo Consulting (V, C)
786-924-6124
www.asujo.com
Products/Services: 11,12,20,46,53
At Random Communications (S)
860-567-3733
www.arllc.com
Products/Services: 151
Other: Mystery Shopping
Attachmate (C)
206-217-7100
www.attachmate.com
Products/Services: 107,111,143,149
Other: Unified Desktop / Desktop
Integration Solutions
AudioCodes (News - Alert) (M)
408-441-1175
www.audiocodes.com
Products/Services: 31,104,159
Autotask Corporation (M)
518-720-3500
www.autotask.com
Products/Services: 47,52,95,142,171
Avidian Technologies (C)
206-686-3001
www.avidian.com
Products/Services: 47,53,86,142
AVT EX (V)
800-323-3639 x3310
www.avtex.com
Products/Services: 7,20,72,107,159
AXIOM Sales Force
Development (S)
904-303-5804
www.AXIOMsfd.com
Products/Services:
154,155,156,157,158
BandTel (News - Alert) for Flawless VoIP (S)
949-640-9700
www.bandtel.com
Products/Services: 104,115,116
Other: VoIP <--> PSTN Flawless
Connections Worldwide
BASiX Automation Integrators,
Inc. (V)
603-758-6458
www.basixai.com
Products/Services: 20,31,49,166,167
BBN Technologies (S, C)
617-873-1600
www.bbn.com/avoke
Products/Services: 46,51,136
Other: Caller Experience Analytics
BCE Elix (News - Alert) (V, S)
514-768-1000
www.bceelix.com
Products/Services: 53,57,123,166,171
Bilingual Corporation (S)
305-938-0660
www.bilingualtelemarketing.com
Products/Services: 55,112,130,132,133
BrandonWayne Group (S)
800-946-2693
www.callcenterworkforce.com
Products/Services: 96,98,99
Brekeke (News - Alert) Software, Inc. (C)
650-401-6636
www.brekeke.com
Products/Services: 20,44,104,107,166
Cacti (News - Alert), Inc. (M, C)
866-34C-ACTI
www.cacticom.com
Products/Services: 173,51,123,136
Other: Contact Center Recording & QA
Calabrio (C)
763-592-4600
www.calabrio.com
Products/Services: 173,49,136,171
Other: Quality Management Software
Call Center Consultants (S)
781-740-2772
Products/Services: 118,119,121
Other: Call Center Prospect Lists
CallCenterClassifieds.com (S)
800-946-2693
www.CallCenterClassifieds.com
Products/Services: 98
Other: Call Center Job Board
CallCenterJobs.com (S)
888-353-7529
www.callcenterjobs.com/clickthru.cfm?LID=6397
Products/Services: 46,96,98,99,145
CallCopy (C)
888-922-5526 x5999
www.callcopy.com
Products/Services: 123,146
Other: Surveys
CallMiner (News - Alert) (C)
239-689-6463
www.callminer.com
Products/Services: 51,136,147,170
Other: Speech analytics
Callzilla, LLC (S)
305-503-9069
www.callzilla.net
Products/Services: 16,130,131,132,133
CapRock Communications (S)
888-482-0289
www.caprock.com
Products/Services: 20,24,71,149
Other: Satellite Communications
Castel, Inc. (M, C)
978-236-1000 x682
www.castel.com
Products/Services: 22,30,57,113,146
Castle CRM (V)
866-330-6470
www.acastle.com
Products/Services: 46,47,53,142,149
Catalog Retail Marketing Int’l,
Inc. (CRMI (News - Alert)) (S)
802-334-1000 x203
www.crmi.cc
Products/Services: 130,133,135
Other: Specialize in serving Catalog/
Retail and Gov. Tourism applications
Cbeyond (S)
678-370-2437
www.cbeyond.net
Products/Services: 77,103,104,146,160
CDC Software (News - Alert) - Respond (C)
770-351-9600
www.cdcrespond.com
Products/Services: 51,53
Other: Enterprise Feedback Management
Cerebit (C)
813-868-1904
www.cerebit.com
Products/Services: 173,136,144
Other: Fraud/Identity Theft Prevention
CFI Group (S)
734-623-5425
www.cfigroup.com
Products/Services: 46,51,53,76,136
Cicero, Inc. (C)
919-380-5092
www.ciceroinc.com
Products/Services: 149
Circumference Technology
Services, Inc. (S)
877-882-9253
www.circumference.ca
Products/Services: 107,130,133
Other: Hosted Contact Center Solutions
Cisco (News - Alert) Systems (M)
408-902-3530
www.cisco.com/go/cc
Products/Services: 7,20,22,57,166
Cistera Networks (News - Alert) (S)
972-381-4699
www.cistera.com
Products/Services: 173,44,159,166,167
CITEL Technologies (M, C)
877-248-3587 xsales
www.citel.com
Products/Services: 31,104,115
Other: Digital-to-analog voice recording
signal translation
Citrix Online (News - Alert) (Citrix Go
ToAssist) (S)
800-549-8541
www.gotoassist.com
Products/Services: 94,106,109,140
Other: Hosted Remote Support Solution
ClickFox (News - Alert) (C)
404-351-8020
www.clickfox.com
Products/Services: 14,46,51
Co-nexus, Inc. (C)
713-934-3902
www.4cxm.com
Products/Services: 53,123
Other: Recording and Quality Monitoring
CobbleSoft International Ltd. (S, C)
877-627-2441
www.cobblesoft.com
Products/Services: 173,53,95,111,114
Codima (News - Alert) Technologies (M, C)
610-579-9435
www.codimatech.com
Products/Services: 24,119,136,151
Collaboration Technologies (C)
+525556300257
www.collaborationtechnologies.co.uk
Products/Services: 7,49,53,57
Comarch (News - Alert) (C)
+48 12 646 1504
www.comarch.com
Products/Services: 11,47,53,62,116
CommuniGate Systems (News - Alert) (C)
800-262-4722
www.communigate.com
Products/Services: 20,25,27,101,104
ComplianceBridge Corporation
(S, C)
800-317-2820
www.compliancebridge.com
Products/Services: 173,97,120,148
Compro Technologies Inc. (C)
609-242-2211
www.comprotech.com
Products/Services: 7,30,31,84,116
Concentric, An XO Communications
Service (S)
866-500-9696
www.concentric.com
Products/Services: 102,103,110,111
Other: Web Hosting, Email and Domain
Name Registration
Concord Technologies (S)
305-947-2224
www.
concordfax.com
Other: Internet Faxing Services
ConnectByNet (V)
310-920-5621
www.connectbynet.com
Products/Services: 20,25,31,46,104
Convertec Business Solutions (S)
888-745-4099
www.convertecsolutions.com
Products/Services: 44,130,131,133,134
CorpoCall (S)
786-427-6666
www.corpocall.com
Products/Services:
130,132,133,134,135
CosmoCom (News - Alert) (C)
121 Broad Hollow Rd.,
Melville, NY 11747
Contact: Sales
631-940-4200
www.cosmocom.com
[email protected]
Products/Services: 7,22,57,166
Other: Unified Customer Communications
IP Contact Center
Consolidation Technology
CosmoCom raises enterprises to
new levels of reachability with
the most advanced all-IP contact
center platform in the industry. The
global leader in Contact Center
Consolidation 2.0, CosmoCom
enhances the customer experience
with a lower TCO and more
favorable ROI than any comparable
system. Consolidation 2.0 enabled
by CosmoCom is available as a
premise-based platform and as
a hosted service from top global
service providers. Consolidation
2.0 encompasses: all contact
center functions; multiple locations
with any combination of onshore,
offshore and home; formal and
informal agents; captive and outsourced
operations; multi-channel
communication; and multiple applications.
CosmoCom customers
include Fortune-class enterprises
worldwide and service providers
such as BT (News - Alert), KPN, NT, Tata, Verizon
and many others. It is the mostselected
provider of hosted contact
center platforms worldwide.
CRMlandmark.com (S)
561-702-8466
www.crmlandmark.com
Products/Services: 9,46,52,53,70
CrossTec Corp. (M, C)
800-675-0729 x117
www.crossteccorp.com
Products/Services: 24,95,140,143,171
Customer Insight Group, Inc. (S)
303-422-9758
www.customerinsightgroup.com
Other: CRM Strategy
Customer Relationship Metrics (S)
336-288-8226
www.metrics.net
Products/Services: 46
Other: External Quality Monitoring
CyberTech North America (M, C)
800-717-1808
www.cybertech-na.com
Products/Services: 173,51,123,136,147
Dataupia
617-301-8400
www.dataupia.com
Products/Services: 173,54
Other: Data Warehouse
Dialexia Communications (News - Alert) Inc.
(M, C)
514-693-8500 x214
www.dialexia.com
Products/Services: 11,20,26,30,45
Digital Antenna (M)
954-747-7022
www.digitalantenna.com
Other: Cell Booster and Antenna
Manufacturer
Dirigosoft Corporation (S, C)
877-870-1234
www.dirigosoft.com
Products/Services: 20,115
Dynamic Network Factory (News - Alert) (M)
510-265-1122
www.dnfcorp.com
Products/Services: 71
Other: Data Storage
e-Glue (C)
201-217-0022 x18
www.eglue.com
Products/Services: 51,53,68,136
Other: Real Time Interaction Management
e-Services Group International (S)
918-335-2522
www.e-servicesgroup.com
Products/Services: 130,133,134,135
Other: Customer Care
Echo by BenchmarkPortal (S)
805-614-0123 x36
www.echoinformation.com
Other: Customer Satisfaction Solution
Echopass (S)
877-419-0908
www.echopass.com
Products/Services: 22,53,71,166
Other: SAS70 Certified
eGain Communications (News - Alert) (S, C)
650-230-7500
www.egain.com
Products/Services: 74,73,111,109,114
Electronic Voice Services (M, C)
972-713-6622
www.evs7.com
Products/Services: 33,56,57,150,161
Empereon Marketing (S)
602-889-3655
www.empereonmarketing.com
Products/Services: 130,132,133,134,135
Empirix (S, C)
781-266-3379
www.empirix.com
Products/Services: 14,50,123,136,152
Encore Networks (M)
703-318-4366 x4366
www.encorenetworks.com
Products/Services: 29,71,140,144
Endeavor Telecom (News - Alert) (S)
678-460-2500
www.endeavortelecom.com
Other: CPE Installations, Inside Wiring, Trouble
Tickets, Site Surveys
Enteractive Distribution Co. (V)
860-236-8600
www.enteractive.com
Products/Services: 156
Envision (C)
206-225-0800 x500
www.envisioninc.com
Products/Services: 46,123,156,171
Other: Business Intelligence
ESQUBE Communication
Solutions (S, C)
+80 57672396 x26
www.esqube.com
Products/Services: 13,20,24,27,30
etalk Corp. (C)
800-835-6357
www.etalk.com
Products/Services: 173,51,114,123,136
eTelecare International (S)
480-707-5414
www.etelecare.com
Products/Services: 94,130,132,133,135
EventHelix.com Inc. (C)
240-274-1453
www.eventhelix.com
Products/Services: 13,14
Excell Agent Services (S)
602-808-1511
www.excellsvcs.com
Products/Services: 52,70,130,132,134
expertvendor.com (S)
630-882-9118
www.expertvendor.com
Products/Services: 46,70,130,133,134
FacetCorp (News - Alert) (M)
800-235-9901
www.facetcorp.com
Products/Services: 20,25,30,49,115
Five9, Inc. (S)
925-201-2000
www.five9.com
Products/Services: 7,18,56,57,58
FOQUEST (V, S)
781-245-7770 x2
www.foquest.com
Products/Services: 46,54,144,149
Other: Biometrics and Data Security
Forum Communications
International (M)
972-680-0700 x1601
www.forum-com.com
Products/Services: 44,71,104,109
Other: Emergency Conferencing/
Converged Conferencing
Fused Solutions (S, C)
315-265-3400
www.fusedsolutions.com
Products/Services: 52,94,111,130
Other: Hosted & Enterprise CRM/
Knowledgebase Management software
Fuze Digital Solutions (S, C)
425-649-1246
www.fuze.com
Products/Services: 47,52,107,111,114
GC Services (S)
713-777-4441
www.gcserv.com
Products/Services: 16,130,132,133,134
Genesis Telemanagement, Inc. (S)
877-204-5800 x111
www.gen-tm.com
Products/Services: 124,125,126,127
Other: Offsite Telecommunications
Management
Genticity (C)
404-307-2201
www.customer1.com
Products/Services: 22,51,107,111
Other: CRM for the Call Center
Gigamon (M)
408-263-2022
www.gigamon.com
Products/Services: 24,123,144,149
Givex (S, C)
877-478-7733
www.givex.com
Products/Services: 149
Other: Gift Cards, Loyalty Cards, Stored
Value, Coupons, Payment Systems
Global
Telesourcing, LLC (S)
703-684-1141
www.globaltelesourcing.com
Products/Services: 130,132,133
GlobalPhone Corp. (S)
703-533-2122
www.gphone.com
Products/Services: 18,20,31,108,127
GM Voices, Inc. (S)
770-752-4500
www.gmvoices.com
Products/Services: 46,129,166
Other: voice and audio recording
GMT Corp. (C)
770-416-6000
www.gmt.com
Products/Services: 76,171
…
GN US (News - Alert) Inc. (M)
603-864-6512
www.jabra.com
Products/Services: 92
GoHello (News - Alert) (S, C)
0207 100 2525
www.gohello.com
Products/Services: 19,27,32,166
Other: Virtual PBX/ALLmobile telephony
GTek (M)
972-200-4472 x111
Products/Services: 18,20,25,31,91
GWI Software (M, C)
360-397-1020
www.GWI.com
Products/Services: 95
GyrusLogic (S, C)
602-432-1995
www.gyruslogic.com
Products/Services: 111,166,162,163
Other: Natural Language Understanding
software
HarrisData (C)
800-225-0585
www.harrisdata.com
Products/Services: 76
HigherGround Inc. (C)
818-456-1600
www.highergroundinc.com
Products/Services: 12,123,136,151
Other: Liability Recording, Agent
Evaluation
HouseCalls Audio Tour (S)
888-817-1860
www.housecallsaudiotour.com
Products/Services: 1,111,131,166
HTK (News - Alert) (S)
+44 (0) 870 600 2311
www.htk.co.uk
Products/Services: 19,131,147,160,166
Human Resource Management
Center (S, C)
480-988-5597
www.hrmc.com
Products/Services: 14,96,98,163,171
Human Technologies Global, Inc. (S)
845-228-6165
www.human-technologies.com
Products/Services: 46,97,155,156,157
I.S. Associates, Inc. (S, C)
800-583-3440 x142
www.isassoc.com
Products/Services: 11,12,52,53,111
ICT Group, Inc. (S)
800-201-1085
www.ictgroup.com
Products/Services:
130,132,133,135,147
IEX (News - Alert) Corp. (C)
972-301-1789
www.iex.com
Products/Services: 46,53,111,136,171
inContact, Inc. (UCN) (S)
801-320-3200
www.inContact.com
Other: ACD, IVR, CTI (News - Alert), Hiring, eLearning,
Feedback/Surveys, WFM, Connectivity
Influent Inc. (S)
800-856-6768 x3050
www.influentinc.com
Products/Services: 46,130,132,133,135
InfoCision Management Corp. (S)
866-670-4IMC
www.infocision.com
Products/Services: 55,61,64,130,133
Infor (C)
678-319-8000
www.infor.com/inforcrm
Products/Services: 51,53,55,73,142
Information Access Technology (C)
800-574-8801 x260
www.iat-cti.com
Products/Services: 19,49,57,58,166
Informiam (M, C)
972-839-4129
www.genesyslab.com/products/informiam.asp
Products/Services: 47,51,114,136,171
infoUSA (News - Alert) (S)
888-316-0237
www.license.infousa.com
Products/Services: 55
Infusion Software (S, C)
480-682-6765
www.infusionsoft.com
Products/Services: 53,55,63,73,142
Ingate Systems (News - Alert) (M)
603-883-6569
www.ingate.com
Products/Services: 140,144
Other: SIP trunking, SIP Firewalls and
SIParators, NAT traversal,
remote connectivity
Inova (News - Alert) Corp. (M, C)
800-686-8774
www.inovasolutions.com/callcenter-reporting/
Products/Services: 5,47,107,136,149
InsideSales.com (News - Alert) (M, C)
866-342-5370
www.insidesales.com
Products/Services: 47,53,56,63,68
InSO International Call Center (S)
626-531-6080
www.inso.us
Products/Services: 61,130,133,134,135
InStranet, Inc. (S, C)
312-629-4577
www.instranet.com
Products/Services: 95,105,114,156
Intelemedia Communications,
Inc. (S)
972-300-2150
www.intelemedia.com
Products/Services: 7,131,134,166
Other: Hosted Contact Center
Intelenet Global Services (S)
972-712-7426
www.intelenetglobal.com
Products/Services: 46,87,89,130,134
IntelliResponse Systems Inc. (C)
519-571-0010 x227
www.intelliresponse.com
Products/Services: 51,111,114
Interactive Intelligence Inc. (C)
317-872-3000
www.inin.com
Products/Services: 7,22,27,111,166
Interactive Softworks, Inc. (C)
678-762-9112
www.interactivesoftworks.com
Products/Services: 22,56,57,58,149
Interactive.com (S)
617-354-8585
www.interactive.com
Other: E-mail marketing solution
InterfaceSERVI CES (News - Alert) (S)
770-975-4823
www.interfaceservices.net
Products/Services: 13,145
Interior Concepts (M)
800-678-5550
www.interiorconcepts.com
Products/Services: 128
Other: Furniture/Site Design
InternationalFoneNumbers.com
(V, S)
213-452-1505
www.tollfreeforwarding.com
Products/Services: 1,19,100,117
Other: International Phone Numbers
Internet Software Sciences (C)
650-949-0942
www.inet-sciences.com
Products/Services: 47,53,95,107,111
Intuitive Voice Technology (News - Alert) (M, C)
602-249-5750
www.intuitivevoice.com
Products/Services: 20,29,44,115,161
Invest In Guatemala (S)
+502-2421-2484
www.investinguatemala.org
Products/Services: 130,132,133,135
InVision Software (News - Alert) AG (S, C)
630-799-8370
www.invisionwfm.com
Products/Services: 171
IPitomy (News - Alert) Communications (M, C)
941-306-2200
www.ipitomy.com
Products/Services: 7,20,31,104,115
IQ Services (News - Alert) (S)
612-243-6700
www.iq-services.com
Products/Services: 14,50,104,123,152
J. Patrick & Associates/
973-964-9393
www.jpatrick.com
Products/Services: 98
Jacada (C)
800-773-9574
www.jacada.com
Products/Services: 107,111,142,149
Other: Unified Agent Desktop
Kathy Sisk Enterprises (S)
800-477-1278
www.kathysiskenterprises.com
Products/Services: 46,98,133,143,157
Kinetic Data (News - Alert) (C)
651-695-8566
www.kineticdata.com
Products/Services: 95
KnoahSoft (News - Alert) (S, C)
701 N. Green Valley Pkwy., Ste. 200
Henderson, NV 89074
Contact: Walter Kenrich
702-990-3022
www.knoahsoft.com
[email protected]
Products/Services:
7,173,47,51,136
KnoahSoft’s HarmonyT Suite is
a comprehensive, yet affordable
and tightly integrated set of
web-based modules for recording,
quality evaluation, surveying,
coaching, training, performance
management and analytics that
enables companies to effectively
manage today’s caller experience
by optimizing agent performance
in the contact center. With certified
integrations and proven scalability,
HarmonyT establishes the
important bonds that must exist
between the customer, the agent
and the supervisor, before, during
and after every customer interaction.
Why pay double or triple the
seat price from competitors when
you can have all the functionality,
analytics and more at a fraction
of the cost.
Knova Software, Inc. (C)
800-572-5748
www.knova.com
Products/Services: 53,95,107,111,114
Kontakto (V, S)
+57-1-605-9924
www.kontaktos.net
Products/Services: 13,14,97,98
Other: Multilingual Contact Center
Services
Kubi Software (C)
781-259-7900
www.kubisoftware.com
Products/Services: 53,73,114,142
Other: Sales Effectiveness
Kunnect (S)
888-586-6328
www.kunnect.com
Products/Services: 7,20,56,57,124
KURANT DIRECT INC. (S)
212-866-0770
Products/Services: 46,143,157
Other: Audits, Performance Improvement,
Outsourcing Management
L&S TeleServices (S)
800-774-7973
www.mostresponsive.com
Products/Services: 54,66,118,130,133
Left Bank Solutions, Inc. (C)
310-207-6800
www.leftbanksolutions.com
Products/Services: 171
Lester Inc. (S)
203-488-5265
www.lesterusa.com
Products/Services:
130,132,133,134,135
LiveVox, Inc. (S)
610-639-1760
www.livevox.com
Products/Services: 7,11,12,16,166
Loquendo (News - Alert) (C)
212-310-9075
www.loquendo.com
Products/Services: 166,167,170
LumenVox (News - Alert) LLC (C)
877-977-0707 xSales
www.lumenvox.com
Products/Services: 147,163,170,168
Lynk Software, Inc. (C)
480-998-1933 x1272
www.lynksoftware.com
Products/Services: 173,47,52,53,54
Marastar Communications (S)
610-902-0080 x125
www.marastar.com
Products/Services: 86,97,156,157
MarkeTel Systems Ltd (M)
306-359-6893
www.marketelsystems.com
Products/Services: 7,47,57,133,150
MarketMakers Group, Inc. (S)
610-254-8924
Products/Services: 121,133
Other: Outbound b2b teleservices
Mercom Systems, Inc. (C)
201-507-8800 x158
www.mercom.com
Products/Services: 46,123
Other: Enterprise Recording Solutions
Metro One (S)
503-524-1204
www.metro1.com
Products/Services: 130,133
MicroAutomation (News - Alert) (S)
678-401-8180
www.microautomation.com
Products/Services: 7,48,149,166,170
Mindshare Technologies (S)
800-634-5407
www.mshare.net
Products/Services: 136
Other: automated post-call customer
survey solutions
Mirabase (S, C)
305-960-1142
www.mirabase.com
Products/Services: 53,102,119,142
Other: Latin American Spanish Adword
Campaign Designers
Mirapoint (News - Alert) (S)
408-720-3700
www.mirapoint.com
Products/Services: 173,71,73,144
Other: Email Security, Email archiving,
Email reporting
Money’s Worth (S)
239-292-1234
www.4yourmoneysworth.com
Products/Services: 46,97,98,157
Other: Interim Management
Mr. Fantastic, LLC (S)
407-719-2020
www.stanbillue.com
Products/Services: 46,97,154,157,158
Multi-Tech Systems, Inc. (M)
800-328-9717 x5200
www.multitech.com
Products/Services: 29,31,37,101,104
Multima Corporation (C)
401-885-1916 x4242
www.netkeeper.com
Products/Services: 47,53,73,95,111
Narragansett Technologies (C)
35361234500
www.narragansett.ie
Products/Services: 51,55,68,73,119
National Quality Assurance, USA (S)
800-649-5289
www.nqa-usa.com
Products/Services: 148
National Technical Systems (S)
800-270-2516
www.ntscorp.com
Products/Services: 152
NCO Group, Inc (S)
800-220-2274 x2139
www.ncogroup.com
Products/Services: 16,130,132,133,134
NET Quintum (News - Alert) (M)
732-460-9000 x238
www.quintum.com
Products/Services: 31,159
NetHertz.com, Inc. (V, S)
701-282-5555
www.nethertz.com
Products/Services: 57,124,126,133
Other: ASP Solution Services
Netinfinium Corp. (C)
+60377223869
www.netinfinium.com
Products/Services: 74,73,110,111,159
NetOffice Corp. (V, S)
866-206-1874
www.netoffice.com
Products/Services: 12,19,127,142,159
NetOp Tech (News - Alert) (M)
312-376-0510
www.netoptech.com
Products/Services: 24,95,107,140,144
NetSuite (News - Alert) (S, C)
650-627-1000
www.netsuite.com
Products/Services: 52,63,76,142
Other: Accounting, Ecommerce
Network Direct, Inc. (S)
818-908-4000 x4680
www.networkdirectinc.com
Products/Services: 46,130,132,133,151
Next IT (C)
509-242-0767
www.nextit.com
Products/Services: 53,107,111
NextCentra Integrated Communications
Solutions (V, C)
(786) 206-1393
www.nextcentra.com
Products/Services: 20,46,166,162,168
NICE Systems (News - Alert) (C)
866-999-NICE
www.nice.com
Products/Services: 173,51,123,136,147
Noble Systems (News - Alert) Corporation (C)
888-866-2538 x300
www.noblesys.com
Products/Services: 7,173,57,166,171
NomKa Call Centers (S)
877-526-6652
www.nomka.com
Products/Services:
130,131,132,134,135
Nordia Inc. (S)
888-858-2166 x5272
www.nordia.ca
Products/Services: 130,132,133,135
Other: Customer care services
(outsourcing)
Nortel Networks (M, C)
800-4NO-RTEL
www.nortelnetworks.com
Products/Services: 7,20,25,166,170
NorthWest Direct Marketing,
Inc. (S)
610-384-0196
www.nwdirectmarketing.com
Products/Services: 46,130,132,133
OAISYS (News - Alert) (M)
7965 South Priest Dr., Ste. 105
Tempe, AZ 85284
Contact: Sales
480-496-9040
www.oaisys.com
[email protected]
Products/Services:
173,47,123,136
Other: Call Recording and Voice
Documentation
As The Right Choice for Call
Recording, OAISYS is a premier
developer of call recording solutions
for small to medium-sized
businesses and call centers.
Our solutions help companies
attract and retain customers
by digitally capturing telephone
calls for simple retrieval, playback
and management through
intuitive interfaces to fit various
users’ needs. We provide a communications
solution that enables
companies and employees
to communicate more quickly,
easily and efficiently.
OKS-Ameridial Worldwide (S)
800-445-7128 x260
www.oksameridial.com
Products/Services:
117,130,133,134,135
Oncontact Software (C)
262-375-6555
www.oncontact.com
Products/Services: 51,53,86,95,142
OneSource Information Services,
Inc. (S)
978-318-4335
www.onesource.com
Products/Services: 117,118,119,120
OnviSource Inc (C)
580-242-4636 x1130
www.onvisource.com
Products/Services: 7,27,123,159,160
Onyx Software (News - Alert) (C)
317-249-1270
www.onyx.com
Products/Services: 53,55,86,142
Other: Business process management
software
OPC Marketing, Inc. (M, C)
972-267-3279 x202
www.opc-marketing.com
Products/Services: 56,57,79,92,143
OpenVox Communication Co Ltd (M)
86-755-82535461 ext. x817
www.openvox.com.cn
Products/Services: 20,26,169
OrecX (C)
312-895-5292
www.orecx.com
Products/Services: 20,173,123,151,171
OutsourceWorld (S)
561-989-5250
www.outsource-world.com
Products/Services: 9,97
Outsourcing International LLC
(V, S)
800-477-1278
www.outsourcingintl.com
Products/Services: 46,130,133,134,135
Overseas Service Solutions (S)
602-369-5515
www.overseasservicesolutions.com
Products/Services: 46,130,133,135,145
PacketStorm Communications (M)
732-254-2434 x206
www.packetstorm.com
Products/Services: 173,152
Panviva (C)
781-716-9002
www.panviva.com
Products/Services: 94,95,114,156,171
Paraxip Technologies (C)
514-288-7111 x233
www.paraxip.com
Products/Services: 31,56,57,58
Other: IP Call Centers
PBD Worldwide Fulfillment Services
(S)
770-442-8633
www.pbd.com
Products/Services: 61,64,110,117,130
PDS Inc. (C)
816-331-8100 x100
www.ets-pds.com
Products/Services: 56,57,58,149,150
Pegasystems Inc. (C)
617-866-6029
www.pegasystems.com
Products/Services: 13,173,53,87
Other: Business Process Management
Software
PeopleScout (S)
800-966-4803
www.peoplescout.com
Products/Services: 98,99
PhaseWare, Inc (M, C)
866-616-6629
www.phaseware.com
Products/Services: 94,95,114
Phone Pro (S)
800-888-4893
www.phonepro.com
Products/Services: 46,97,156,157
Other: Customer Service Training
Phone Ware Inc. (S)
858-459-3000 x1115
www.phonewareinc.com
Products/Services: 22,66,130,132,133
PhoneFusion (S)
954-607-4400
www.phonefusion.com
Products/Services: 7,77,107,108,166
Phulcio Systems (V, C)
646-290-5712
www.phulcio.com
Products/Services: 173,46,53,95,143
PipelineDeals.com (C)
866-702-7303
www.pipelinedeals.com
Products/Services: 47,51,53,63,136
Plantronics (News - Alert) (M)
800-544-4660
www.plantronics.com/contactcenter
Products/Services: 32,91,93,92,104
Power Direct, Inc. (S)
216-588-9996
www.power-direct.com
Products/Services: 13,130,132,133,134
PowerDsine - PoE Systems by
Microsemi (News - Alert) (M)
508-478-2129
www.microsemi.com/powerdsine
Products/Services: 13,115,137,138,144
prairieFyre Software (M, C)
613-599-0045
www.prairiefyre.com
Products/Services: 7,12,53,72,171
Premiere Global Services (News - Alert) (V, S)
404-564-6599
www.premiereglobal.com
Products/Services: 44,73,77,133,163
PreVisor, Inc. (S)
770-650-8080
www.previsor.com
Products/Services: 96
Prominence Networks (M)
732-203-9750 x29
www.prominencenet.com
Products/Services: 24,104,136,146
Pronexus (News - Alert) Inc. (C)
877-766-3987
www.pronexus.com
Products/Services: 1,44,147,166
Other: IVR Voice Solutions
Prosodie Interactive (S)
954-671-6588
www.prosodieinteractive.com
Products/Services: 19,130,133,166,170
PSI Services LLC (S)
818-847-6180
www.psionline.com
Products/Services: 96
PSS (V)
800-506-7119
www.psshelp.com
Products/Services: 31,46,49,166,163
Pulse (News - Alert) Voice Inc. (S, C)
905-754-4100
www.pulsevoice.com
Products/Services: 7,30,56,116,166
QuickPhones (M)
877-417-1739
www.quickphones.com
Products/Services: 18,20,25,31,91
Quintrex Data Systems Corp. (C)
319-363-5508
www.quintrex.com
Products/Services: 11,53,68,111,150
Qwest (News - Alert) Communications (S)
720-578-6405
www.qwest.com/contactcenter
Products/Services: 22,103,111,124,127
R.L.Bencin & Associates
440-526-6726
Products/Services: 98
RAD Data Communications (News - Alert) (M)
201-529-1100 x330
www.radusa.com
Products/Services: 31,71,164,165
Other: TDMoIP gateways
RAMS Group (S)
416-607-5727
www.rams-group.com
Products/Services: 11,54
Rashmi Infomedia (C)
91-44-28213082/83
www.rashmiinfo.com
Other: Software Development
RCCSP Professional Education
Alliance (S)
708-246-0320
www.the-resource-center.com
Products/Services: 9,43,157
Recollect Recording, LLC (S, C)
972-377-9074
www.recollectrecording.com
Products/Services: 173,123,151
RED ALERT by AMTELCO (M, C)
800-380-7345
www.redalertsystem.com
Products/Services: 71
Other: Emergency notification Systems
Redwood Technologies
Limited (M)
+44 1344 304 344
www.redwoodtech.com
Products/Services: 30,31,44,47,159
Relevant Communications Corporation
(C)
415-776-6337
www.relevantcommunications.com
Products/Services: 53,55,68,73,79
RightAnswers (News - Alert)
732-396-9010
www.rightanswers.com
Products/Services: 111
Sage Software (News - Alert) (C)
800-643-6400
www.sagecrmsolutions.com
Products/Services: 47,53,76,87,142
Salesboom.com (S, C)
902-446-4857
www.salesboom.com
Products/Services: 52,63,111,114,142
Salesforce.com (S, C)
1 Market St., Suite 300
San Francisco, CA 94105
800-NOS-OFTW
www.salesforce.com
[email protected]
Products/Services:
52,94,107,114,142
Salesforce.com is the enterprise
cloud computing company. Our
portfolio of SaaS applications, including
award-winning Call Center,
Customer Portal, and Knowledge
Base tools have revolutionized the
ways that our 51,800 customers
manage and share business
information over the Internet. With
SalesforceCRM, you can have a
modern, multichannel service
operation up and running in weeks.
And as you grow or change, your
systems will evolve right along
with you. It’s no wonder Salesforce
CRM has become the fastest-growing
application among call centers
and support teams of all sizes.
Samsung (News - Alert) Business Communication
Systems (M)
972-761-7000
www.samsung.com/bcs
Products/Services: 21,32,49,91,160
Sangoma (M, C)
905-474-1990 x2
www.sangoma.com
Products/Services: 20,26,27,31,146
SDC Solutions, Inc. (C)
603-629-4242
www.sdcsolutions.com
Products/Services: 1,147,166,167,170
SECNAP Network Security (S)
866-732-6276
www.secnap.com
Products/Services: 173,74,144,152
Other: Anti-spam, E-mail Security
SeeWhy (C)
+44 1753 752476
www.seewhy.com
Products/Services: 53,55,68,136,151
Sennheiser Communications (News - Alert) (M)
860-434-9190 x152
www.sennheisercommunications.com
Products/Services: 92
SER Solutions (News - Alert), Inc. (C)
703-948-5500
www.ser.com
Products/Services: 7,31,47,57,166
serVonic GmbH (C)
+49 8142 4799 x12
www.servonic.com
Products/Services: 49,77,84,159,161
Siemens (News - Alert) (M)
800-310-6308
www.communications.usa.siemens.com/home.html
Products/Services: 20,22,31,159,166
Sikorski-Tuerpe & Associates (S)
631-261-3066
www.laurasikorski.com
Products/Services: 13,46,128
Other: Call Center Operations Analysis
Simplified Telephony Solutions
Inc. (C)
800-387-5988 x323
www.sim-phony.com
Products/Services: 7,49,123,166,168
SIP Print (News - Alert) (M)
866-655-3555
www.sipprint.com
Products/Services: 20,31,160,165
Other: VoIP Call Recording
Sitel (S)
866-95S-itel
www.sitel.com
Products/Services:
130,131,132,133,135
Smart Network Solutions (V, S)
305-269-4142
www.smartisvoip.com
Products/Services: 11,30,31,104
Other: Integration of projects in
IP communications
snom technology AG (News - Alert) (M)
978-686-1531 x507
www.snom.com
Products/Services: 91
Other: IP Telephones
Snowfly (News - Alert) Performance Incentives (S)
307-745-7126 x7
www.snowfly.com
Products/Services: 61,97,136,139,171
Soffront Software Inc (C)
510-413-9000
www.soffront.com
Products/Services: 47,53,95,114,142
SOFTEL Communications, Inc.
(S, C)
877-525-1987
www.softel.com
Products/Services: 46,49,149,166,170
SoundBite Communications (News - Alert) (S)
781-897-2500
www.soundbite.com
Products/Services: 160,166,163
Other: Automated Voice Messaging
Service
Spanlink Communications (V)
763-971-2000
www.spanlink.com
Products/Services: 20,22,49,149
Other: IP Communications Consulting
SpectorSoft (C)
888-598-2788 x2770
www.SpectorCC.com
Products/Services: 173,73,107,123,144
Spectrum (News - Alert) Corp. (M)
713-944-6200
www.specorp.com
Products/Services: 7,5,140
Other: Wallboards, IP Wallboards
SpeechCycle (News - Alert) (C)
646-792-2720
www.speechcycle.com
Products/Services: 52,130,166,163,170
SPIRIT (C)
408-540-6033
www.spiritdsp.com
Products/Services: 27,31,32,44,45
Spoken Communications (C)
425-679-0696 x115
www.spoken.com
Other: Agent-Assisted IVR
SpringCM (C)
877-362-7273
www.springcm.com
Products/Services: 54,109,114,142
Other: Content Management Software
Squire Technologies (M, C)
+44 1305 757314
www.squire-technologies.co.uk
Products/Services: 29,30,31,113,143
Staff Management (S)
800-746-9462
www.staffmanagement.com
Products/Services: 98,99
StarTek (S)
303-262-4548
www.startek.com
Products/Services: 13,130,132
Other: Call Center Integration, Directory
Services, Prepaid Calling Cards
Stratasoft (News - Alert), Inc. (S, C)
519 North Sam Houston Pkwy, E,
Ste. 550
Houston, TX 77060
Contact: Sales
832-446-4501
www.stratasoft.com
[email protected]
Products/Services: 7,49,56,57,58
Stratasoft, Inc. is a global leader
in contact center technology
solutions, providing innovative
CTI products to the industry since
1995. Our products consist of Stratadial
Vc2, our award winning contact
center managment system and
StrataVoice an unattended message
notification system and IVR.
Our StrataHosted and StrataSelect
products offer new and innovative
ways to purchase our award winning
inbound/outbound/blended full
service solutions.
Strategic Communication
Systems (C)
800-727-4155 x322
www.strategicinc.com
Products/Services: 7,46,47,57,107
Strategic Contact, Inc. (S)
503-579-8560
www.strategiccontact.com
Products/Services: 46
SupportPoint (C)
888-254-4025
www.supportpoint.com/solutions/callcenters
Products/Services: 114
Symon Communications, Inc.
(M, C)
972-578-8484
www.symon.com
Products/Services: 5,101,136,149,171
Synergy (News - Alert) Solutions, Inc. (S)
602-296-1600
www.synergysolutionsinc.com
Products/Services: 130,132,133,134
Syntellect (News - Alert) (S, C)
800-788-9733
www.syntellect.com
Products/Services: 7,22,71,166,170
Sytel Limited (M, C)
+441296381200
www.sytelco.com
Products/Services: 30,57,143,150,166
Szatan and Assoc. (S)
312-440-9070
www.szatanassociates.com
Products/Services: 145
Tacamor Inc. (S)
647-271-4678
www.tacamor.com
Products/Services: 61,130,131,132,133
Taction - The Contact Center (S)
800-508-9936
www.taction.com
Products/Services: 46,130,133,135
Talisma Corp (News - Alert). (C)
425-688-3800
www.talisma.com
Products/Services: 22,53,106,107,111
TARGUS info (S)
800-682-7487
www.targusinfo.com
Products/Services: 118,121,122,166
Other: Real-time inbound call
center services
TAS KE Technology Inc.
613-596-2533
www.taske.com
Products/Services: 7,49,151,171
Other: Telephone reporting software
for call centers and general
business environments
TCO Development (S)
14818 Chadbourne Drive,
Houston, TX 77079
Contact: Clare Hobby
310-801-8769
www.tcodevelopment.com
[email protected]
Products/Services:
173,92,128,148
Other: Headsets designed for
Environment and Usability
The TCO Certified program offers
high performance headsets
designed for usability and the environment.
TCO’s world leading
quality standards for headsets,
PCs and displays ensure every
product bearing the label is
made from environmentally
preferable materials, is energy
efficient and also offers high
performance and user- centered
design. Features in all TCO certified
headsets include reduction
of ambient noise, outstanding
sound quality and ergonomic design.
Headsets bearing the TCO
label are offered by most major
manufacturers and are available
for office and wireless use. A
searchable database of all TCO
certified products is available at www.tcodevelopment.com.
TechExcel (News - Alert), Inc. (C)
800-439-7782 x5
www.techexcel.com
Products/Services: 47,53,95,142,152
Technology for Business Corp. (C)
310-491-3807
www.tfbc.com
Products/Services: 7,1,49,108
Other: Custom and Packaged CTI/
IVR Software
Technology Marketing Corp.
(TMC) (S)
1 Technology Plz.,
Norwalk, CT 06854
Contact: Sales
203-852-6800
www.tmcnet.com
Products/Services:
43,59,118,154,15
Technology Marketing Corporation
(TMC) publishes Customer Inter@
ction Solutions, INTERNET TELEPHONY,
Unified Communications,
and NGN Magazine. TMCnet, TMC’s
Web site, is the leading source of
news and articles for the communications
and technology industries.
TMCnet serves as many as three
million unique visitors each month.
TMC is also the first publisher to
test new products in its own on-site
laboratories, TMC Labs. In addition,
TMC produces INTERNET TELEPHON
Y Conference & EXPO, and
Call Center 2.0 Conference.
Tel-Assist (S)
888-446-8854
www.telassist.com
Products/Services: 130,135
Other: 1st level help desk Service,
Email Response
Telacquire Marketing Group Inc. (S)
604-677-7780
www.telacquire.com
Products/Services:
118,121,130,133,134
Tele Resources, Inc. (S)
888-698-8787 x114
www.teleresources.net
Products/Services: 16,46,55,117,133
TeleCall S.A.C. (S)
+51 1 4443040 x213
Products/Services:
117,121,130,132,133
Telecom Brokerage (News - Alert) Incorporated (S)
847-353-1846
www.tbicom.com
Other: Master Agent
Telecom, Inc. (S)
800-243-3101
www.telecominc.com
Products/Services:
130,131,132,133,134
Telecorp Products, Inc. (C)
248-960-1000
www.telecorpproducts.com
Products/Services: 7,5,107,136
Other: Quality monitoring, Real-time
Recording
TeleDirect (News - Alert) International, Inc. (C)
480-585-6464 x3360
www.TDIinc.com
Products/Services: 53,57,142,150
Other: Customer campaign management
Software & Services
Teleformix, LLC (C)
847-472-5331
www.teleformix.com
Products/Services: 51,53,136,157,163
TeleManagement Search (S)
516-767-6990
www.tmrecruiters.com
Products/Services: 98
Teleperformance (News - Alert)-Mexico (S)
972-731-6776
www.teleperformanceinter.com
Products/Services: 112,130,132,133
Other: Customer Services/Tech Support.
TelePlaza (S)
402-933-0342
www.teleplaza.com
Products/Services: 43,46,53,130,133
Telerx (S)
800-2TE-LERX
www.telerx.com
Products/Services:
130,131,132,133,135
TeleServices Direct (S)
317-216-2240
www.teleservicesdirect.com
Products/Services: 130,132,133
TeleSoft Systems (C)
604-986-4116
www.telesoftsystems.ca
Products/Services: 14,46,96,98
Telesoft Technologies (M)
+44 1258 480 880
www.telesoft-technologies.com
Products/Services: 1,48,166
Telespectrum FX (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,132,133
TeleTech (S)
303-397-8100
www.teletech.com
Products/Services: 22,52,112,136
Other: Customer Relationship
Management and Business Process
Outsourcing
Telrad Connegy (News - Alert), Inc. (M)
516-730-3310
www.telradconnegy.com
Products/Services: 7,19,20,91,159
Telrex (News - Alert) (C)
425-827-6156 x2
www.telrex.com
Products/Services: 104,151,171
Other: computer/internet transaction
monitoring software
TelStrat (M)
6900 K Avenue,
Plano, TX 75074
972-543-3500
www.telstrat.com
[email protected]
Products/Services:
51,95,123,143,171
Founded in 1993, and headquartered
in Plano, Texas, TelStrat®
develops comprehensive contact
center solutions, business
call recording products, leadingedge
access network systems,
and a number of OEM products
for major telecommunications
equipment suppliers. TelStrat’s
Engage Contact Center SuiteT
features award-winning technology
that makes capturing complete
customer interaction, maximizing
agent performance, and
streamlining workforce management
affordable for virtually any
size organization. The modular,
component-based product line
lets users start with call recording
and add more capabilities
as their needs evolve. With its
industry-leading ease of installation
and use, the Engage Suite
provides an integrated, total
solution for optimizing contact
center operations.
Teltronics, Inc. (M, S)
941-753-5000 x7315
www.teltronics.com
Products/Services: 20,24,25,47,159
Telvista (S)
800-563-9699 x1
www.telvista.com
Products/Services: 46,130,132,135,166
Texas Digital (News - Alert) Systems, Inc. (M, C)
800-693-2628
www.txdigital.com
Products/Services: ,53,95,101,171
The Active Network, Inc. (C)
800-661-1196
www.activegovernments.com
Products/Services: ,87,102,114,120
The Call Center School (S)
615-812-8400
www.thecallcenterschool.com
Products/Services: 13,46,155,156,157
The Connection Call Center (S)
800-883-5777
www.the-connection.com
Products/Services:
130,132,133,134,135
The Jay Group (S)
800-615-9934
www.jaygroup.com
Products/Services: 61,110,130,139
The Phone Coach (S)
701-530-0806
www.thephonecoach.com
Products/Services: 46,96,143,157,158
The Taylor Reach Group, Inc. (S)
416-979-8692 x200
www.thetaylorreachgroup.com
Products/Services: 13,46,145
The Telework Coalition (S)
202-266-0046 x101
www.telcoa.org
Products/Services: 46
Other: Work at home contact
center solutions
Thomas L. Cardella & Associates
(S)
319-393-1511
www.youdonthavetosettle.com
Products/Services: 130,133,135
Other: E-mail marketing Campaigns
Tigerpaw Software (C)
800-704-9009
www.tigerpawsoftware.com
Products/Services: 47,53,142,171
Other: Professional service Automation
(PSA) Software
TMC Communications (V)
866-333-1133
www.
tmccom.com
Products/Services: 71,116,126,127
TMP Direct (S)
973-347-9400 x4248
www.tmpwdirect.com
Products/Services: 61,63,130,133,135
Toshiba America Information
Systems, Telecom Systems Division
(M)
949-583-3000
www.telecom.toshiba.com
Products/Services: 7,1,6,20
Other: IVR, UM, Video, IP/digital
phones/softphones, wireless phones,
text-to-speech
TouchLogic (S)
866-707-0207 x205
www.touchlogic.com Products/Services: 160,166,163
TouchStar (News - Alert) Software (C)
866-338-0678
www.touchstarsoftware.com
Products/Services: 173,57,143,150,151
Touchtone Corp. (S, C)
800-786-8663 x2827
www.touchtonecorp.com
Products/Services: 47,52,53,142
Other: Marketing automation Software
Transition Networks (M)
952-996-1575
www.transition.com
Products/Services: 20,23,24,29,35
TRG Customer Solutions (S)
610-213-9792
www.trgcustomersolutions.com
Products/Services: 130,131,133
Trivium Systems Inc. (C)
877-439-9338 x320
www.triviumsys.com
Products/Services: 11,12,173,153
Other: Call recording
TTC Marketing Solutions (S)
800-777-6348 x4970
www.ttcmarketingsolutions.com
Products/Services: 16,71,130,133,151
UCN (News - Alert), Inc. (S)
801-320-3200
www.ucn.net
Products/Services: 47
Other: ACD, IVR, CTI, Hiring, eLearning,
Feedback/Surveys, WFM, Connectivity
Ulysses Learning (S)
800-662-2066
www.ulysseslearning.com
Products/Services: 46,156,157
Other: Simulation-based e-Learning for
CSRs, sales reps and managers
Unica Corporation
781-839-8000
Products/Services: 53,59,61,62,63
Unifica Teleservices (S)
713-461-5895
www.unificateleservices.com
Products/Services: 130,132,133
Upstream Works Software (C)
905-660-0969 x362
www.upstreamworks.com
Products/Services: 22,49,58,136
Other: Agent Desktop & Automation
UTOPY (C)
415-621-5700
www.utopy.com
Products/Services: 173,51,136,147
Other: Speech Analytics; Audio Mining
vCustomer (S, C)
206-802-0200
www.vcustomer.com
Products/Services: 22,53,55,73,98
VegaStream (M)
877-834-4470
www.vegastream.com
Products/Services: 31
Velaro Inc. (C)
800-983-5276 x741
www.velaro.com/?cid=171
Products/Services: 63,102,106,111,109
VERBIO Technologies S.L. (C)
+34 934097120
www.verbio.com
Products/Services: 107,147,167,170
Other: Voice speaker verification
system and voice -enabled web
interaction
Verint Witness Actionable
Solutions (M)
800-4VE-RINT
www.verint.com
Products/Services: 123,136,147,171
Other: Call recording solutions
Vertica Systems (News - Alert) (C)
978-600-1000
www.vertica.com
Products/Services: 54
Other: Analytic Database
Management Systems
Vertical Communications (News - Alert) (M)
877-VER-TICA x2
www.vertical.com
Products/Services: 1,20,47,159,166
Vertical Solutions, Inc. (C)
513-891-7997 x333
www.vsi-powerhelp.com
Products/Services: 47,53,95,142
Other: Field Service Solutions,
Mobile CRM
VICIDIAL Group (V, C)
888-894-8424
www.vicidial.com
Products/Services: 7,56,57,58,150
Vicorp (S, C)
+44 (0)1753660500
www.vicorp.com
Products/Services: 166,162,163
Other: Professional Services
VIPdesk (News - Alert) (S)
402-980-1586
www.vipdesk.com
Products/Services: 130,132,133
Other: Concierge Services
Virtual Causeway (S)
978-372-5062
www.v-causeway.com
Products/Services: 66,132,133
Virtual Hold Technology (S)
330-670-2263
www.virtualhold.com
Products/Services: 13,47,100,107
Other: Virtual Queuing Solution
VirtualLogger (News - Alert) LLC (S, C)
704-543-6613
www.virtuallogger.com
Products/Services:
173,123,134,136,156
Virtuosity (S)
323-466-2800
www.virtuosity.com
Products/Services: 1,44,104,159
Other: Electronic Telephone
Virtual Assistants
Vitelity Communications (News - Alert) (S)
303-997-2309
www.vitelity.com
Products/Services: 70,125,126,127
VLR Communications (V)
847-870-8310
www.vlrcommunications.com
Products/Services: 123
Vocal Laboratories Inc. (S)
952-941-6580 x205
www.vocalabs.com
Products/Services: 14,66,136,152
Other: Usability testing of phone
based inbound customer service
Vocalcom (M, C)
514-733-6444
www.vocalcom.com
Products/Services: 7,49,57,107,150
Voice Print International (News - Alert) (C)
800-200-5430
www.vpi-corp.com
Products/Services:
173,123,136,147,156
Voice Teleservices (S)
207-699-2484
www.voiceteleservices.com
Products/Services: 46,130,133
VoiceObjects, Inc. (C)
650-288-0313
www.voiceobjects.com
Products/Services: 53,147,160,166,163
VoiceStamps.com (S)
469-272-4688 x1
www.voicestamps.com
Products/Services: 11,16,123,133,134
VoIPInvite Inc (S)
416-828-5262
www.voipinvite.com
Products/Services: 124,127
VoltDelta (News - Alert) Hosted Solutions (S, C)
703-629-6391
www.voltdelta.com/VoltDelta-Hosted-Solutions
Products/Services: 7,4,107,166,163
Voxbone (News - Alert) (S)
32 2 808 00 00
www.voxbone.com
Products/Services: 130,135
Other: VoIP origination services
Voxeo (News - Alert) Corporation
407-418-1800
www.voxeo.com
Products/Services:
104,159,166,163,170
Voxify (C)
510-545-5000
www.voxify.com
Products/Services: 71,147,166,163,170
VoxMedia (News - Alert) Consulting, Inc. (S)
781-259-0404
www.voxmediaconsulting.com
Products/Services: 46,143,147,166,170
VPI (Voice Print International) (C)
800-200-5430
www.vpi-corp.com
Products/Services:
123,136,147,156,171
VXI (S)
213-637-1300 x6024
www.vxiusa.com
Products/Services:
130,132,133,135,140
Walker’s Research (S)
800-913-0382
www.walkersresearch.com
Products/Services: 117,118,120,121
West at Home (S)
800-841-9000
www.westathome.com
Products/Services: 130
Other: Home-based Agents,
Remote Agents
WisdomForce Technologies, Inc. (C)
425-481-8473
www.wisdomforce.com
Products/Services: 54,136,144,149
Other: Data Integration
Witness Systems (C)
770-754-8651
www.witness.com
Products/Services: 173,107,123,171
Other: Workforce Optimization, IP
recording, e-Learning
Working Solutions (S)
972-964-4800 x252
www.workingsol.com
Products/Services: 130,131,133,147
Other: Real time voice and speech
transcription
Xceed (S)
+2 02 3776 3000
www.xceedcc.com
Products/Services: 22,52,94
Other: Business Process Outsourcing
Yakima County Development
Association (S)
509-575-1140
www.ycda.com
Products/Services: 98,145
Zeacom (News - Alert), Inc. (C)
949-261-3588
www.zeacom.com
Products/Services: 7,44,49,159,160
Zoot Enterprises (S)
406-586-7555
www.zootweb.com
Products/Services: 51
Other: Credit Decisioning and Loan
Origination Solutions
Zultys Technologies (M)
408-328-0450 x112
www.zultys.com
Products/Services:
7,20,53,101,166
CIS Magazine Table of Contents