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DEPARTMENTS
Publisher's Outlook
The Best Regulation is Self-Regulation
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

Customer Inter@ction News

Practical Pointers for Call Center Management
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Last Call
By Tracey E, Schelmetic, Editorial Director,
Customer Inter@ction Solutions

 

 


 

INNOVATIVE SOLUTIONS FROM THE EXPERTS
Heads-up On selecting The Right Headset Solution
By Penny Reynolds, Contributing Editor, Customer Inter@ction Solutions

MANAGEMENT SCOPE
Update On The Home Agent Model: Successful And Expanding
By Tonya Hottmann, Head of Marketing for the Americas, NetOp

CASE STUDY
Improving Patient Care And Customer Service For The Healthcare Industry
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

CUSTOMER RELATIONSHIP MANAGEMENT
Raising The Bar On CRM Standards
By Natalie L. Petouhoff, PH.D., and Brian R. Johnson , Hitachi Consulting

SPEECH TECHNOLOGY
Leveraging Speech Applications In The Contact Center, Part One
By Patrick Barnard, Associate Editor, Customer Interaction Solutions

ASK THE EXPERT
Ask The Expert: Integration For A Business Communications Solutions
By Tim Passios, Director of Product Management, Interactive Intelligence

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BREAKING NEWS
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