DEPARTMENTS
Publisher's Outlook
The Best Regulation is Self-Regulation
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.
Customer Inter@ction News™
Practical Pointers for Call Center Management
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.
Last Call
By Tracey E, Schelmetic, Editorial Director,
Customer Inter@ction Solutions
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Research Shows Call Center Growth In India Not Detrimental To UK
By Susan J. Campbell, TMCnet Contributing Editor
When discussing the call center industry, it is not unusual to discuss the impact that the India contact center industry has had on the overall industry. Often, the discussion can turn negative considering the jobs that have been lost to individuals in India. For Britain, the common perception is that the country is losing jobs to India. Read the full article at www.tmcnet.com/1183.1
Go Green With The Help Of Home-Based Agents
By Christopher M. Carrington, CEO, Alpine Access
Just like many of you, I'm the head of a growing company. Every day, I make decisions that affect our bottom-line and understand the pressures all of us face to remain competitive in today's aggressive markets. Yet, recently there has been increasing importance put on corporate social responsibility, especially as concerns about climate change become more prominent. Read the full article at www.tmcnet.com/1184.1
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CONTACT CENTER TECHNOLOGY
ATurning Customers Into Their Own Call Center Agents
By Corey Freebairn Microsoft
INNOVATIVE SOLUTIONS FROM THE EXPERTS
Heads-up On selecting The Right Headset Solution
By Penny Reynolds, Contributing Editor, Customer Inter@ction Solutions
MANAGEMENT SCOPE
Update On The Home Agent Model: Successful And Expanding
By Tonya Hottmann,
Head of Marketing for the Americas, NetOp
CASE STUDY
Improving Patient Care And Customer Service For The Healthcare Industry
By Tracey E. Schelmetic,
Editorial Director, Customer Interaction Solutions
CUSTOMER RELATIONSHIP MANAGEMENT
Raising The Bar On CRM Standards
By Natalie L. Petouhoff, PH.D., and Brian R. Johnson , Hitachi Consulting
SPEECH TECHNOLOGY
Leveraging Speech Applications In The Contact Center, Part One
By Patrick Barnard, Associate Editor, Customer Interaction Solutions
ASK THE EXPERT
Ask The Expert: Integration For A Business Communications Solutions
By Tim Passios, Director of Product Management, Interactive Intelligence
Want to the learn more about call centers and CRM? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the contact center industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders who, in turn, receive qualified sales leads from interested parties. Visit www.tmcnet.com/tmc/whitepapers. |
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