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INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS
A SPECIAL EDITORIAL SERIES SPONSORED BY FRONTRANGE SOLUTIONS, INC.
IP: Customer Service Anytime, Anywhere, Via Any Media
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions®
Voice Over IP: Control Where It Belongs — In Companies’ Hands
By Mike Heberling, FrontRange Solutions, Inc.
CUSTOMER
RELATIONSHIP MANAGEMENT
What You Didn’t Know You Could Do With Your Business Data: Using Business-To- Business Predictive Modeling To Your Advantage
By Jan Rowland, Ph.D., D&B Sales and Marketing Analytics
Keys Steps And Major Challenges To Improving Customer Satisfaction
By Mark Smith, Ph.D., Quadstone
OUTSOURCING
The Economics Of Indian Call Center Models
By Ranjit Shastri, PSi, Inc.
CALL CENTER/CRM
MANAGEMENT SCOPE
Workplace Stress Sucks $300 Billion Annually From Corporate Profits
By Ron Ball, Inroads, LLC
MANAGING BY
THE NUMBERS
The Economics Of Looking For A New Call Center Home
By Penny Reynolds, The Call Center School
TECHNOLOGY
HIGHLIGHTS
Chat, E-Mail And Self-Service, Unite!
By
David R. Butcher
SPECIAL
SPEECHWORLD FEATURE
Speech-World News and...
Latest Trends And Best Practices In Speech Applications (PDF)
By Azita Martin,TuVox |
DEPARTMENTS
Publisher's Outlook
High Priority!
TMC LABS
TMC Labs Review: WebEx Support Center
Daily Breaking News!
Go to TMCnet.com for
the latest communications technology news
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