|
ACCPAC
Bill Hoffman
bill.hoffman@accpac.com
925-461-6701
www.accpac.com/
www.accpaconline.com
B, E, G
Accrue Software, Inc.
Paul Mudlaff
pmudlaff@accrue.com or info@accrue.com
510-580-4500
www.accrue.com
C, H
Adeptra
Nicole Adler
nadler@adeptra.com
203-355-2200
www.adeptra.com
B, E
AFFINA - The Customer Relationship
Company
Stephen Nelson
services@affina.com
877-4AFFINA
www.affina.com
E, F
Alcatel eBusiness Networking Division
Convergence Application Resource Center
end-enterprise-noram-
solutions@ind.alcatel.com
800-995-2612
www.ind.alcatel.com
A, B, D, G
Alorica Inc.
Ed Kisman
ekisman@alorica.com
630-775-1900
www.alorica.com
A, B, C, E, F, G
AmeriNet, Inc.
Pat Dane
pat@debit-it.com
910-233-1056
www.debit-it.com
B
Annuncio Software
Kim Weins
kweins@annuncio.com
650-314-6000
www.annuncio.com
A
Answernet
Gary A. Pudles
gary@answernetnetwork.com
609-921-7450
www.answernetnetwork.com
D
Applied Innovation Management
Laura Gerber
glaura@innovate.com
702-617-8140
www.innovate.com
A, B, C, D, E
AppShow
Kevin Nelson
knelson@appshow.com
949-631-0274
www.appshow.com
A, B, E, F, H
Apropos Technology
Chris Rechtsteiner
chris.rechtsteiner@apropos.com
630-575-7808
www.apropos.com
A,D,E
Aspect Communications
Sales dept.
info@aspect.com
888-412-7728
www.aspect.com
B, D, G
ASC telecom
Tony Procops
tprocops@ascamerica.com
914-644-6444, ext. 206
www.ascamerica.com
D
Avaya Inc.
Deborah Kline
klined@avaya.com
908-953-6179
www.avaya.com
A, B, D, G, H
Banter, Inc.
Chris Bartolo
cbartolo@banter.com
877-992-2683
www.banter.com
B
Bigcat Systems Inc.
Bob Westbrook
bobw@bigcat.net
734-994-8787
www.bigcat.net
B, D, F
Callbutton
Michael Markette
mike@callbutton.com
972-437-1100
www.callbutton.com
H
Call Center Alliance
Michelle Sidwell
ms@callcenteralliance.com
+ 33 1 40 93 76 86
www.callcenteralliance.com
F
Call Center Alliance, the European expert in outsourced customer
contact centers, is located throughout France, Benelux, Germany, Italy,
UK, Spain and Scandinavia. CCA provides outsourcing, co-sourcing,
consulting, training, staffing and turnkey platforms. CCA can dedicate a
project management team that specializes in automobile, healthcare,
telecom, financial services, press/media and distribution/consumer
products. Working on a one-to-one basis, CCA will develop a global
strategy using local expertise and a multimedia communication center for
b-to-b and b-to-c.
Call Center Results
Toni Etheridge
toni@callcenter-results.com
631-234-5652
www.callcenter-results.com
F
CELLIT Technologies
Candace Berman
press@cellit.com
305-436-2300
www.cellit.com
A, B, D, H
Cintech Solutions
Inside sales
insidesales@cintechsolutions.
com
800-833-3900/513-731-6000
www.cintechsolutions.com
A, B, D, G, H
Cisco Systems, Inc.
Pre-sales support
cs-rep@cisco.com
800-553-6387
www.cisco.com
A, B, D, H
ClientLogic
Channing Rollo
channrol@clientlogic.com
615-301-7100
www.clientlogic.com
F
Commence Corporation
Larry Caretsky
l.caretsky@commence.com
732-660-1010
www.commence.com
A, B, C, E, G
Computer Talk Technology, Inc.
Robert Moore
rmoore@icescape.com
905-882-5000, ext. 126
www.computer-talk.com
A, B, D
Comverse Infosys, Inc.
Inside sales
marketing@cominfosys.com
800-967-1028
www.cominfosys.com
C, G
Convergys
Jeff Hazel
jeff.hazel@convergys.com
800-344-3000
www.convergys.com
F
CosmoCom
Patricia Brusca
pbrusca@cosmocom.com
631-940-4200
www.cosmocom.com
B, D, H
CSC/Division of Global Response
Corporation
Wendy Shooster Leuchter
wendyl@globalresponse.com
800-537-8000
www.globalresponse.com
A, B, D, E, F, G
Customer First Call Centers
Britton Shinn
britton.shinn@customerfirst.com
973-884-2300
www.customerfirst.com
F
CustomerLinx
Angela Robinson
arobinson@customerlinx.com
888-858-8849
www.customerlinx.com
F
Davox
Sales
info@davox.com
800-480-2299
www.davox.com
G
DigiMine, Inc.
Steve Finnegain
stevef@digimine.com
425-460-5000
www.digimine.com
H
Digisoft Computers, Inc
Andrew Davidson
adavidson@digisoft.com
212-687-1810, ext. 105
www.digisoft.com
G
Edcor
John Robertson
jrobertson@edcor.com
248-836-1321
www.edcor.com
F
Edify Corporation
Tim Lerew
tim.lerew@edify.com
408-982-2072
www.edify.com
A, B, D, G
EDS
Mike Littell
info@eds.com
888-889-1619
www.eds.com
E, F
eei Solutions
Kirk Cameron
kcameron@eeisolutions.com
866-334-4877
www.eeisolutions.com
B, D, E, F
eGain Communications
Jennifer Carson
sales@egain.com/
jcarson@egain.com
408-212-3400/888-603-4246
www.egain.com
A, B, C, D, E, H
eGain eService Enterprise (E3) is an Internet-class enterprise interaction
management (EIM) solution that enables the Global 2000 to successfully
transform phone-based call centers into multichannel contact centers. E3
improves call center productivity through its knowledge management system,
reduces incoming calls through Web self-service, manages inbound and
outbound e-mail, and enables agents to deliver highly effective online Web
site assistance.
Empirix Inc.
Judy Lazaro
jlazaro@empirix.com
781-993-8787
www.empirix.com
B, G
eOn Communications
Tom Buiel
info@eoncc.com
800-955-5321/770-423-2200
www.eoncommunications.com
A, B, D, G
ePartners, Inc.
Joe Basile
jbasile@epartnersolutions.com
978-206-2104
www.epartnersolutions.com
E, G
E.piphany
Brad Wilson
brad.wilson@epiphany.com
650-356-3800
www.epiphany.com
A, B, C, G, H
EPOS Corporation
Cathy Hennen Floyd
floyd@epos.com
334-321-3767, ext. 7355
www.epos.com
D
Epicor Software Corporation
Greg Horton
ghorton@epicor.com
503-612-2618
www.clientele.epicor.com
C
eshare communications, Inc.
Rebecca Kelly
rkelly@eshare.com
866-4eshare
www.eshare.com
A, B, E, F, G
eTelecare International
Natalie Fischer
natalie.fischer@etelecare.com
626-256-7584
www.etelecare.com
F
Eyeris, Inc.
Mark Ebel
mark.ebel@eye-ris.com
303-623-4339
www.eye-ris.com
C
Eyretel Inc.
Angela Peters
info@eyretel-usa.com
800-895-0803
www.eyretel.com
B, C, D, E
Firepond, Inc.
Anne Kelly
info@firepond.com
781-487-8400
www.firepond.com
A, B
fourthchannel
Dave Kishler
dkishler@fourthchannel.com
614-283-5007
www.fourthchannel.com
C, E
FrontRange Solutions Inc.
Sales dept.
sales@frontrange.com
800-776-7889
www.frontrange.com
B, C, E, G
Fuze Technologies
Shilo Jones
sjones@fuze.com
206-447-1889, ext. 207
www.fuze.com
B, C
Genesys Telecommunications Laboratories
Sales dept.
888-GENESYS
www.genesyslab.com
A, B, C, F, G
Getronics
Maggie Klenke
maggie.klenke@getronics.com
615-399-4594
www.getronics.com
E, F
GMT Corp
Ed Starke
estarke@gmtcorp.com
770-559-6210
www.gmtcorp.com
A, B, G
GMT Corp. is the maker of GMT Planet, workforce
management software for multimedia and traditional contact centers. GMT
Planet schedules to meet service goals while containing labor costs. It
features real-time adherence, costing/budgeting, vacation/meeting
planners, electronic timesheet capability, and much more.
Grupo Lanka, C.A. (Venezuela)
Elena Carrizo
mercadeo@lanka.com.ve
+58 (212) 959-2411
www.lanka.com.ve
E
GWI Software
Heather Perry
heather_perry@gwi.com
360-397-1000
www.gwi.com
B, E
Harte-Hanks, Inc.
Elizabeth Donovan
edonovan@hartehanks.com
800-456-9748
www.harte-hanks.com
E, F
Harte-Hanks’ Trillium Software
Division
Patricia Mercier
pmercier@trilliumsoft.com
978-436-8900
www.trilliumsoft.com
C
Hipbone, Inc.
Dixie Baker
dixie@hipbone.com
866-598-4971
www.hipbone.com
B, E
iBasis, Inc.
Sarah Smith
ssmith@ibasis.net
703-620-4700
www.ibasis.net
D, F, G
ICT Group, Inc.
Timothy F. Kowalski
tkowalski@ictgroup.com
800-201-1085
www.ictgroup.com
A, B, C, D, E, F, G, H
Incentive Systems, Inc.
Corporate sales
info@incentivesystems.com
1-866-MOTIVE-8
www.incentivesystems.com
C
infoUSA/ CallerID++
Bob Toth
bob.toth@infousa.com
402-593-4698
license.infousa.com
C
Infowavz International
Wasim Shiekh
wasim@infowavz.com
+91-98211-61727
www.infowavz.com
F
iNOVA Corporation
Frank Ortiz
fortiz@inovacorp.com
800-637-1077
www.inovacorp.com
B, G
iNOVA Corporation is the leading provider of
real-time messaging and alerting systems capable of capturing data from a
variety of sources, and delivering critical information to LED wallboards
(made in the U.S.), desktops, displays, wireless devices and more.
Intecom
Katherine Kirkpatrick
kkirkpatrick@intecom.com
972-855-8000
www.intecom.com
D
Integrated Technologies Corporation
Isael E. Lugo
ilugo@itc.com.do
809-788-5566, ext. 4203
F
Intelogistics Corporation
John Crouthamel
jcrouthamel@intelogistics.net
877-453-5700
www.intelogistics.net
B, C, D, E, H
Interact Commerce Corporation
Kristina Ford Frankel
kford@interact.com
480-368-3700
www.interact.com
A, B, E, G
Interactive Intelligence Inc.
info@inin.com
317-872-3000
www.inin.com
A, B, D, G, H
InterWorld
Holly Wells
hollyw@interworld.com
212-301-2500
www.interworld.com
H
|
Intraspect Software
Kim Arnold
karnold@intraspect.com
650-246-5414
www.intraspect.com
A, C, E
iSeg Technologies
Jeffrey Phillips
jphillips@iseg.com
919-676-5289
www.iseg.com
B, C
iSeva Inc.
Deepak Sirca
deepak@iseva.com
972-910-7429
www.iseva.com
E, F
Jacada Ltd.
Ann Conrad
aconrad@jacada.com
770-352-1300
www.jacada.com
B
KANA
Jessica Hohn
jhohn@kana.com
650-614-8300
www.kana.com
C, F, G
Kanisa, Inc.
ask@kanisa.com
408-863-5775
www.kanisa.com
B, C
Knightsbridge Solutions
Mike Wright
mwright@knightsbridge.com
312-577-5242
www.knightsbridge.com
E
Knowlagent
info@knowlagent.com
888-566-9457
www.knowlagent.com
B, E
Knowledge Impact
Marketing department
marketing@kimpact.com
508-651-0800
www.kimpact.com
C
Kramer & Associates
Lyn Kramer
eservice@kramerandassociates.com
800-281-1400
www.kramerandassociates.com
F
Ksciences
Clint Poole
cpoole@ksciences.com
978-341-0100
www.ksciences.com
F
LivePerson
Tony Pante
tpante@liveperson.com
212-918-2100
www.liveperson.com
A, B, C, E, G
LeadMaster
Susannah Dyer
susannah.dyer@leadmaster.com
866-568-9737
www.leadmaster.com
E, G
Maaya
650-230-0454
www.maaya.com
B
Magic Software Enterprises
Katharine Hanley
khanley@magicsoftware.com
949-250-1718
www.magicsoftware.com
E, G
MarketSoft Corp.
Jason Cigarran
cigarran@marketsoft.com
781-674-0000
www.marketsoft.com
E, G
Marketswitch Corporation
Jennifer Hawes
jhawes@marketswitch.com
877-678-4640, ext. 371
www.marketswitch.com
B, G
Message Time Inc.
Gene Roush
generoush@messagetime.com
800-210-0074
www.messagetime.com
A, B, D, E, G
Microlog Corporation
Arlene France
arlenef@mlog.com
301-540-5500
www.mlog.com
A, B, C, D, G, H
Millennium Teleservices
Brad Gelsky
bgelsky@mmtel.com or sales@mmtel.com
888-252-5689
www.mmtel.com
F
Multiactive Software
Will Anderson
wanderson@multiactive.com
604-601-8065
www.multiactive.com
E, G, H
Noble Systems Corporation
Chris Hodges
chodges@noblesys.com
888-866-2538/404-851-1331
www.noblesystemscorp.com
A, B, D
Nova CTI, Inc.
John K. Spencer
info@novacti.com
800-228-2284
www.novacti.com/
www.etelecenter.com
C, D, F
NSDI Teleperformance
Lee Allum
lallum@nsditp.com
866-673-4871/404-250-9277
www.nsditp.com
F
Oncontact Software Corporation
Margaret Gerstenkorn
margaret@oncontact.com
262-375-5146
www.oncontact.com
A, B, C, E, G
Onyx Software
Robin Rees
robinr@onyx.com
425-519-4023
www.onyx.com
A, B, C, E, F, G
Oracle Corp.
Oracle Product Information and Literature
web-mktg@us.oracle.com
800-ORACLE-1
www.oracle.com/applications/crm
B, C, E
PAR3 Communications
Mary Anne Gunn
maryanne.gunn@par3.com
206-902-3907
www.par3.com
B
PeopleSoft, Inc.
Robb Eklund
robb_eklund@peoplesoft.com
800-380-7638
www.peoplesoft.com
B, C, D, E, G
Performix Technologies
Tara Faulkner
tfaulkner@performixtechnologies.com
781-238-3506/877-637-3063
www.performixtechnologies.com
B, G
PipeLive, LLC
Denise Humin
deniseh@pipelive.com
631-630-3260
www.pipelive.com
B
Precision Response Corporation
Angela Brown
abrown@prcnet.com
888-CALL-PRC
www.prcnet.com
C, E, F, G
Primus Knowledge Solutions
Primus sales division
sales@primus.com
800-277-4427
www.primus.com
A, B, C, E, G
Pulse Software
Mohan Markandaier
mohan@pulsesc.com
905-415-0010
www.pulsesc.com
D
Pyderion
Sonia Mokbel
smokbel@pyderion.com
514-344-4843, ext. 4005
www.pyderion.com
G
Qsent, Inc.
Neil Grubb
neil.grubb@qsent.com
503-889-7000
www.qsent.com
G
Quaero, LLC
Libbie Fischetti
fischettil@quaero.com
704-414-2193/877-570-2199
www.quaero.com
A, C, E, F
Respond, Inc.
Susan Roper
sroper@respond-inc.com
203-423-7964
www.respond-inc.com
G
RightNow Technologies, Inc.
Michele Manry
info@rightnow.com
406-522-4200
www.rightnow.com
A, B, D, E, F, H
Rockwell Electronic Commerce
Sales
ec-sales@ec.rockwell.com
800-416-8199
www.ec.rockwell.com
A, D, H
Sage Software, Inc.
Gerry Ansel
gerry.ansel@sage.com
949-754-3503
www.us.sage.com
E
Salesforce.com
info@salesforce.com
415-901-7000
www.salesforce.com
E
Sane Solutions, LLC
C. Decker Marquis
decker@sane.com
401-295-4809/800-407-3570
www.sane.com
C, H
SAPAmerica, Inc.
Dora Langsbury
dora.langsbury@sap.com
610-661-1000
www.sap.com
B, C, E, F, G
SAS
Richard Foley
richard.foley@sas.com
919-677-8000
www.sas.com
H
SCS
Mike Mitchell
mmitchell@strategicinc.com
800-727-4155, ext. 317
www.strategicinc.com
B, E, G
Selltis LLC
Brian Gardner
sales@selltis.com
888-578-7874
www.selltis.com
C, E, G
ServiceWare
Jessica Jordan
jjordan@serviceware.com
412-826-1158, ext. 1413
www.serviceware.com
B, C
ShoWiz
Casey Ng
info@showiz.com
510-651-0308
www.showiz.com
E, F
Siebel Systems
Sales dept.
800-273-9913/650-295-5000
www.siebel.com
A, B, D, E, F, G, H
Siemens Information and Communication
Networks
Suzanne Crow
direct.marketing@icn.siemens.com
800-765-6123
www.icn.siemens.com
A, B, D, E
Sound Advantage
Shawn Ashe
sandicrm@soundadvantage.com
949-476-1400
www.soundadvantage.com
A, D, E, G
SpeechWorks International, Inc.
Lauren Richman
lauren.richman@speechworks.
com
617-428-4444
www.speechworks.com
D
StayinFront
Sam Barclay
sbarclay@stayinfront.com
973-461-4800
www.stayinfront.com
A, B, C, D, E, G
Stream International
Robert Dechant
salesinfo@stream.com
888-223-8880
www.stream.com
B, F
Support.com
Joi Deaser
joi@support.com
877-493-2778
www.support.com
B, H
Swallow Information Systems, Inc.
Bill Bostridge
bill.bostridge@swallow-us.com
978-867-6000
www.swallow.com
A, E, G
Sykes Enterprises, Inc.
Chuck Sykes
corporate@sykes.com
813-274-1000
www.sykes.com
F
SYMON Communications, Inc.
Steve Verboom
sales@symon.com
281-240-5555
www.symon.com
G
Synchrony Communications, Inc.
Cheryl Stamm
cstamm@synchrony.net
513-362-5500
www.synchrony.net
A, B, E, F
Syntellect
Sherri Plaum
splaum@syntellect.com
800-788-9733
www.syntellect.com
B, C, D, E, F
Systems of the Future, Inc.
William Luisi
william.luisi@careusa.com
973-884-2300
www.careusa.com
E, G
Talisma Corp.
Mike McClure
mike@talisma.com
425-897-2900
www.talisma.com
A, B, C, E, F, G
TechExcel, Inc.
Darin Burek
sales@techexcel.com
925-871-3900
www.techexcel.com
A, B, C, G
Telera
Sammie Walker
sammie.walker@telera.com
408-626-6817
www.telera.com
D
TeleSpectrum Worldwide Inc.
Dan Cruice
dcruice@telespectrum.com
888-878-7400, ext. 7603
www.telespectrum.com
E
Teloquent Communications
Chip Underhill
cunderhill@teloquent.com
888-TELOQUENT
www.teloquent.com
A, D, E
Teltone
Cindy Anderson
cianderson@teltone.com
425-487-1515
www.teltone.com
B, D
Telvista
Clark Hausmann
info@telvista.com
800-563-9699
www.telvista.com
A, B, C, D, E, F, G
ThinkDirectMarketing, Inc.
Ed Fleiss
edward@thinkdm.com
888-748-4465
www.tdmdigitaldata.com
H
ThinkSpark LP
Charlie Kodatt
charlie.kodatt@thinkspark.com
972-560-6338/866-608-7887
www.thinkspark.com
B, C, E, F, G
Torrent Systems
Sales dept.
info@torrent.com
617-354-8484
www.torrent.com
C, H
Touchtone Corporation
Rich Hall
rhall@touchtonecorp.com
800-786-8663/
714-755-2810
www.touchtonecorp.com
E
TPG TeleManagement Inc.
Chris Repholz
repholz@tpginc.com
215-369-0700
www.tpginc.com
C, E, F, G
UniPress Software
Sue Glassberg
sales@unipress.com
800-222-0550
www.unipress.com
A, B, C, E, G
Ulysses Learning
Julie Cochran
jcochran@ulysseslearning.
com
704-943-5807
www.ulysseslearning.com
F
Vertical Solutions, Inc.
Ron Wegmann Jr.
ronnie.wegmann@vertsol.com
800-466-0238/
513-891-7997
www.vertsol.com
G
Wheelhouse
Lisa Colli
lisa.colli@wheelhouse.com
781-505-3256
www.wheelhouse.com
E, F
Willow CSN Incorporated
Bard Chodera
bchodera@willowcsn.com
954-392-2665
www.willowcsn.com
F
Witness Systems
George Johnston
info@witness.com
770-754-8651/
888-3WITNESS
www.witness.com
B, C
WorldCom
Sales dept.
800-967-5326
www.wcom.com
A, B, D, F
Worldtrak Corporation
Mike Belongie
mbelongie@worldtrak.com
952-259-2410
www.worldtrak.com
F, G
ZAMBA Solutions
Meagan Busath
info@zambasolutions.com
800-677-9783
www.zambasolutions.com
E
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