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Teleservices Agencies Who’s
Who
Once again, the editors of Customer Inter@ction Solutions® have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To make this a highly valuable tool, we’ve kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee.
We invite you to peruse these companies’ Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can’t afford to put your customer service into the hands of amateurs.
That said, we are happy to present the listing.
Key:
| A |
Inbound Teleservices |
| B |
Outbound Teleservices |
| C |
Multilingual Services |
| D |
Interactive (IVR) |
| E |
E-mail Management Capabilities |
| F |
Text Chat |
| G |
Other |
AB&C Group
Art Libby
alibby@abcgroup.com
703-827-8377, ext. 264
www.abcgroup.com
Services: A, D, E
ACCENT
Mary Duerr
mmccann@accentonline.com
502-540-5000
www.accentonline.com
Services: A, B, C, D, E, F
Access Direct
Rachel Macha
rachel.macha@accdir.com
800-892-8276
www.accdir.com
Services: A, B
Access Worldwide/TelAc Teleservices Group
Renee Monterio
renee@telac.com
615-646-2769
www.awwc.com
Services: A, B, C, D, F
ACI Telecentrics
Gary Cohen
gcohen@acitel.com
612-928-4744
www.acitel.com
Services: A, B
The Active Group (Active TeleSource, Inc. & Active Credit Services, Inc.)
David R. Smith
davids@activetelesource.com
888-357-2131/503-292-2077
www.theactivegroup.biz
Services: A, B, D
Advanced Data-Comm, Inc.
Rob Apel
rapel@advanced-data.com
800-582-9501
www.advanced-data.com
Services: A, B, D, E, F
Advanced Telecom Services
Bob Bentz
bobb@advancedtele.com
610-254-7191
www.advancedtele.com
Services: A, B, D
Aegis Communications Group, Inc.
Lee Waters
watersl@aegiscomgroup.com
678-443-6514
www.aegiscomgroup.com
Services: A, B, C, D, E, F
AFFINA - The Customer Relationship Company
Steven Gonzalez
stevengonzalez@affina.com
(309) 679-4124
www.affina.com
Services: A, C, D, E, F
AfterMarket
Steve Pittendrigh
stevep@theaftermarketcompany.com
602-470-2500
www.theaftermarketcompany.com
Services: A, B
Alert Communications
Dennis Finnerman
dfinnerman@alertcom.com
323-259-8000
www.alertcom.com
Services: A, B, C, D, E, F
AnswerNet Network
Tamara Caponegro
tamara.caponegro@answernetnetwork.com
609-921-7450
www.answernetnetwork.com
Services: A, B, C, D, E, F
APAC Customer Services
Susan Millspaugh
smmillspaugh@apacmail.com
847-374-1983
www.apaccustomerservices.com
Services: A, B, C, F
Aradiant Corp.
Brian Suerth
bsuerth@aradiant.com
858-505-4368
www.aradiant.com
Services: A, B, C, D, E, F, G
Business Response — a division of Americall Group, Inc.
Jim Politte
jpolitte@businessresponse.com
888-263-6569
www.businessresponse.com
Services: A, B, C, D, E
Call Center Alliance (Europe)
Michelle Sidwell
info@callcenterallliance.com
+33-1-40-93-5000
www.callcenteralliance.com
Services : A, B, C, D, E, F
Call Center Results
Toni Etheridge
customerservice@callcenter-results.com
866-659-5836
www.callcenter-results.com
Services: A, B, E
Call_Solutions
Jackie Schoonover
info@callsolutions.com
877-810-7171
www.callsolutions.com
Services: A, B, C, D, E, F
CC3 (Caribbean)
Alan Clayton
aclayton@cc3group.com
678-462-3247
www.cc3group.com
Services: A, B, C, D, E, F
CCC Interactive Corporation
CJ Johnson
cjohnson@cccinteractive.com
800-690-4944
www.cccinteractive.com
Services: A, B, C, D, E, F
Charlton
Rod Schwegel
rschwegel@tcgcorp.net
608-259-8004
www.tcgcorp.net
Services: B, C
ChaseCom L.P.
Morgan Smith
msmith@chasecom.net
713-874-5814
www.chasecom.net
Services: A, B, C, D, E, F
ClientLogic
Jeff Bubak
sales@clientlogic.com
888-229-0979
www.clientlogic.com
Services: A, B, C, D, E, F
The Connection
Deanna Stanek
sales@the-connection.com
800-883-5777
www.the-connection.com
Services Provided: A, C, D, E, F
Convergys
marketing@convergys.com
800-344-3000
www.convergys.com
Services: A, B, D, E
Creative Marketing Strategies, Inc.
David DuCoin
dducoin@cmsgrp.com
856-384-1111
www.cmsgrp.com
Services: A, B, C, E, F
Datatrac Information Services, Inc.
Jack Kathman
j.kathman@datatrac-dc.com
703-817-9700
www.datatrac-dc.com
Services: A, C, D, E, F
Direct Dialog (London)
Carol Rogerson
crogerson@directdialog.com
+44-208-601-8240
www.directdialog.com
Services provided:
A, B, C, D, E, F
Edcor
John Robertson
jrobertson@edcor.com
www.edcor.com
Services: A, B, C, D, E
EDS
info@eds.com
888-889-1392
www.eds.com/crm
Services: A, B, C, D, E, F
enGenic Corporation
Vern Baker
vbaker@engenic.com
604-639-6391, ext. 101
www.engenic.com
Services: A, B, C, D, E
ePerformax Centers
Rob Mullin
rmullin@cmcmax.com
402-498-5622
www.eperformax.com
Services: A, B, C, D, E, F
eTelecare International
Natalie Fischer
natalie.fischer@etelecare.com
626-256-7584
www.etelecare.com
Services: A, B, C, D, E, F
Excell Agent Services
Heather Weber
sales@excellagent.com
888-359-6660
www.excellagent.com
Services: A, C
Fusion Marketing Partners, LLC
Randy Warren
randyw@callfusion.com
602-889-1065
www.callfusion.com
Services: A, B, E, F
FutureCall
Joe Schulman
joe.schulman@futurecall.com
719-867-7100
www.futurecall.com
Services: A, B, C, D, E, F
GC Services Limited Partnership
Will Sitton
business.development@gcserv.com
713-777-4441
www.gcserv.com
Services: A, B, C, D, E, F
Global Response
Wendy Shooster
sales@globalresponse.com
954-973-7300
www.globalresponse.com
Services: A, B
Guaranteed Marketing Solutions, Inc.
Michael Thorne
mthorne@gmscoporate.com
817-868-9800
www.teamgms.com
Services: A, B, C
Hancock Information Group
Christine Resch
sales@hancockinfo.com
800-749-1556
www.hancockinfo.com
Services: A, B, C
Harte-Hanks, Inc.
Lori Wright
lori_wright@harte-hanks.com
888-333-7500
www.harte-hanks.com
Services: A, B, C, D, E, F
HCL Technologies (India)
Michael Miller
mike@inobi.com
623-825-5439
www.hcltech.com
Services: A, B, C, E, F
Help Desk NOW
Matt Riek
matt.riek@helpdesknow.com
336-510-0726
www.helpdesknow.com
Services: A, C, D, E, F
Henry M. Greene & Associates, Inc.
Henry Greene
henrygreene@greeneassoc.com
800-356-1300, ext. 2828
www.greeneassoc.com
Services: B
Hispanic Teleservices Corporation
Kit Cooper
kit.cooper@htc.to
713-807-1300, ext. 12
www.htc.to
Services: A, B, C, D, E
ICT Group, Inc.
John D. Campbell
info@ictgroup.com
800-201-1085
www.ictgroup.com
Services: A, B, C, D, E, F
InfoCision Management Corporation
Todd Grable
toddg@infocision.com
330-668-1400/330-668-1401
www.infocision.com
Services: A, B, C, D, E, F
Infosystems (America) Inc.
(A wholly owned subsidiary of HCL Infosystems Ltd.)
Sandeep (Sandy) Mitra
smitra@insysa.com
703-383-0360, ext. 108
www.hclinfosystems.com
Services: A, B, C, D, E, F
Infowavz International (India)
Wasim Shiekh
wasim@infowavz.com
+91-22-684-4444
www.infowavz.com
Services: A, B, C, D, E, F
InService America, Inc.
Carl Townsend
ctownsend@inserviceamerica.com
434-316-7400
www.inserviceamerica.com
Services: A, B, C, D, E, F
INsite Caribbean (Jamaica)
Mark Rovenstine
markrovenstine@cableone.com
918-335-2522
www.insitecaribbean.com
Services: A, B, D, E, F
Integrated Sales Solutions, Inc.
Ronen Ben-Dror
ronen@issi1.com
847-247-2800/800-ISSI-YES
www.issi1.com
Services: A, B, E
Interactive Response Technologies (IRT)
Martin Lehtio
mlehtio@callcenter.com
800-700-3033
www.callcenter.com
Services: A, B, C, D, E, F
Itech Global/Gotocustomer.com
Ishan Singh
ishan@itechglobal.com
www.gotocustomer.com
Services: A, B, C, D, E, F
Kronos Connect
Tim Miller
tim.miller@kronoscompany.com
602-778-1965
www.kronosconnect.com
Services: A,B, C, D, E
Marketlink, Inc.
John Miksich
jmiksich@marketlinkinc.net
515-285-3420
www.marketlinkinc.com
Services: B
Masreya Information Systems (Egypt)
Tarek Assaad
tarek@assaad.net
+20-12-222-9229
www.masreya.com.eg
Services: A, B, C, D, E, F
Meridian Enterprises
Colleen Hayes
colleenh@meridinet.com
314-592-3160
www.meridianincentive.com
Services: A, B, C, D
Message Time Inc.
Gene Roush
generoush@messagetime.com
800-937-9921
www.messagetime.com
Services: A, B, C, D, E
Millennium Teleservices
Brad Gelsky
sales@mmtel.com
877-877-7698
www.mmtel.com
Services: A, B, C, D, E, F
ML Technologies, Inc.
Rick Hartnett
rhartnett@mltech.com
208-624-1130 ext. 32
www.mltech.com
Services: A, B, C, D
National Marketing Services
Jeff Neilson
jeffneilson@nationalmarketing.com
800-737-9741, ext. 3003
www.nationalmarketing.com
Services: A, B, C, D, E, F
National Marketing Services/VITEOS (India)
Shouvanik Chatterjee
schatterjee@viteos.com
+1-732 873 7500/732-873-7500 U.S.
www.viteos.com
Services: A, B, C, D, E, F
NEW Customer Service Companies, Inc.
Ray Zukowski
sales@newcorp.com
800-WHAT’S NEW
www.newcorp.com
Services: A, C, D, E, F
NorthWestern Mutual Financial Network
Rodney Hampton
rlh7970@hotmail.com
718-526-0717
Services: A, B
NTS Marketing, Inc.
Beatriz Saunders
beatriz.saunders@ntsmarketing.com
434-947-0000
www.ntsmarketing.com
Services: A, B, C, D, E, F
O’Currance Teleservices
David Meine
dmeine@ocurrance.com
888-628-7726
www.ocurrance.com
Services: A, B, C, G
OKS-Ameridial Worldwide
Steve Trifelos
trifelos@oksameridial.com
800-445-7128, ext. 260
www.oksameridial.com
Services: A, B, C, D, E, F
ORC ProTel, Inc.
Allen Wolf
awolf@mau.opinionresearch.com
708-418-7412
www.orcprotel.com
Services: A
OSC Teleservices
Paula Wilkinson
paula.wilkinson@osc.com
806-747-2474
www.oscteleservices.com
Services: A, C, D, E, F
Overseas Service Solutions
Randy Warren
rwarren@overseasservicesolutions.com
602-369-5515
www.overseasservicesolutions.com
Services: A, B, E, F
Pathway Technologies Limited (Jamaica)
Lissa L. Grant
lgrant@worldtele.net
876- 926-4938
Services: A, B, D, E
Patni Computer Systems, Ltd.
Richard Swanson
richard.swanson@patni.com
781-376-6000, ext. 264
www.patni.com
Services: A, B, C, D, E, F
Phoenix Global Interactions
Ed Williams
ed.williams@phoenixwm.com
860-403-5377
www.pginteractions.com
Services: A, B, C, D, E, F
Precision Response Corporation
Angela Brown
sales@prcnet.com
888-CALL-PRC
www.prcnet.com
Services: A, B, C, D, E, F
The Product Line
Chuck Blakeman
cblakeman@holdenmss.com
720-374-3717
www.tpli.com
Services: A, B, D, E, F, G
Protocol
Doug Engebrethson
dengebrethson@protocolusa.com
800-379-9664
www.protocolusa.com
Services: A, B, D, E
RMH
Lisa Hagee
lhagee@rmh.com
800-367-5733
www.rmh.com
Services: A, B, C, D, E, F
Schwan's Contact Center
Dennis A. Jensen
dennis.jensen@schwans.com
507-537-8681
www.schwanscallcenter.com
Services: A, B, C, D, E, F
SITEL
Kim Hysko
kim.hysko@sitel.com
410-246-1506
www.sitel.com
Services: A, B, C, D, E, F
SODEMA Inc. (Montréal)
Gaétan Comeau
comeaug@transcontinental.ca
514-287-1717/800-567-1717
www.sodema.com
Services: A, B, C, D, E
Sound Telecom
Michael Friend
mfriend@sound-tele.com
206-381-2004
www.sound-tele.com
Services: A, B, C, D, E, F
StarTek, Inc.
Michael Burke
mburke@startek.com
303-883-6551
www.startek.com
Services: A, C, D E, F
Stream International
Rana Rachwal
rana_rachwal@stream.com
781-830-2452
www.stream.com
Services: A, B, C, D, E, F
TCIM Services, Inc.
Lee Rattigan
lrattigan@tcim.com
302-633-3000, ext. 3005
www.tcim.com
Services: A, B, C
Telacquire Marketing Group Inc.
Edward Soorany
edwards@telacquire.com
604-677-7780
www.telacquire.com
Services: A, B, C, D, E, F
The Telemarketing Company
Bob Aloisio
baloisio@thetelemarketingco.com
773-205-4903
www.thetelemarketingco.com
A, B, C, D, E, G
Teleperformance USA
Candy King
candy.king@teleperformanceusa.com
800-431-5101
www.teleperformanceusa.com
Services: A, B, C, D, E, F
Telerx
Ron Abel
solutions@telerx.com
800-2-TELERX/215-347-5700
www.telerx.com
Services: A, B, C, D, E, F
Teleservices Direct
Patricia Totton
patricia.totton@teleservicesdirect.com
888-646-6626
www.teleservicesdirect.com
Services: A, B, C
TeleSpectrum
Bill Pieper
bpieper@telespectrum.com
610-878-7652
www.telespectrum.com
Services: A, B, C, D, E, F
TeleSTAR Marketing
Art Saxon
asaxon@telestarmktg.com
800-220-3165, ext. 2665
www.telestarmktg.com
Services: A, B, C
TeleTech Holdings, Inc.
info@teletech.com
1.800.TELETECH or 303.397.8100 (outside the U.S.)
www.teletech.com
Services: A, B, C, D, E, F
Telvista
Clark Hausmann
info@telvista.com
800-563-9699
www.telvista.com
Services: A, B, C, D, E, F
Unicall International, Inc.
Benjamin C. Harris
harrisb@unicallinc.com
330-864-9364
www.unicallinc.com
Services, A, B, D, E, F
UPS TeleServices
Richard Cool/Jason Leavitt
sales@upsts.com
800-813-4007
www.upsts.com
Services: A, B, C, E
The Verification Company
Morgan Fagerman
mfagerman@verificationco.com
727-733-5321, ext.103
www.verificationco.com
Services: A, B, D, E
VisionQuest Marketing Services, Inc.
Russell Beaty or Brad Anderson
sales@vqm.net
800-705-6675
www.vqm.net
Services: A, B, D, E
Vision-X Inc.
Jason Norton
jason.norton@vxiusa.com
213-637-1300, ext. 6023
www.vxiusa.com
Services: A, B, C, D, E
West Corporation
sales@west.com
800-841-9000
www.west.com
Services: A, B, C, D, E, F, G - teleconferencing
White Pajama
Allison M. Wing
allisonw@whitepajama.com
877-725-2621
www.whitepajama.com
Services: A, D, E, F
Willow CSN
Bard Chodera
bchodera@willowcsn.com
954-392-2600
www.willowcsn.com
Services: A, C
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