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MARKETS » NFV Pandemic Tech News
  September 2008 | Volume 27 / Number 4
In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp. On The Line
By Tim Searcy Headset
By Keith Dawson Compliance Desk
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Listen and Learn
By Joe Fleischer From the Analysts' Desk
By Susan Campbell, Contributing Editor, Customer Interaction Solutions Logout
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Ask the Experts
By Tim Passios, Interactive Intelligence Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications
I read."
' Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
The SaaS Market: As Bad As Larry Ellison Says?
By David Sims, Contributing Editor, Customer Interaction Solutions Adding Value to Business Process Outsourcing
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions CALL CENTER TECHNOLOGIES
Aumtech, with Help from Microsoft, Breaks Through Speech Rec Cost Barrier
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Planning For The Unforeseen
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions WORKFORCE OPTIMIZATION
Contact Center Recording: More Than Logging Calls
By Brendan Read INNOVATIVE SOLUTIONS
Customer Retention
By Chris Wagner, Vice President of Marketing, InfoCision Management Corporation Maximizing Agent Productivity with Closed-Loop Coaching
By Rick Reiman, TeleDirect International Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions TMC LABS
TMC Labs Innovation Awards 2008
By Brendan Read CIS Useful Links
Reprints
The YGS Group
Toll Free: 800.290.5460 p. 717.399.1900 x100 f. 717.399.8900 Email: [email protected] www.theYGSgroup.com Contact: Mike Shober |
