Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM
...more
 

CUSTOMER INTER@CTION Solutions

September 2004

CUSTOMER RELATIONSHIP MANAGEMENT

A View From the Top: Providing A Unified View of Your Customers
By Lauri McClay And Dan Whelan,
Epicor Software Corporation

 

Integrating SMBs For A Customer-Centric View

By Jon Van Duyne, Best Software

 

Data Synchronization Unifies the Customer View

By Steve Miranda, Oracle Corp.

 

 

CRM MANAGEMENT SCOPE

Headset Roundup 2004

 

 

MANAGING BY THE NUMBERS

Business School Basics: Evaluating Technology Purchases Using Net Present Value (pdf)

 

TECHNOLOGY HIGHLIGHTS

Amae Software Sows The Seeds Of Customer Loyalty

By David R. Butcher

 

SPECIAL SPEECHWORLD FEATURE

Speech Automated Self-Service Solutions: From Sidelines To Primetime

By Roxann Swanson, Nortel Networks

 

September 2002

DEPARTMENTS
Publisher's Outlook

High Priority!

TMC LABS
TMC Labs Innovation Awards

CEO SPOTLIGHT

Vinod Gupta, Founder and Chairman, infoUSA, Inc.

 

Daily Breaking News!
Go to TMCnet.com for the latest communications technology news

   
 • TMCnet Unveils Redesigned Web Site
 • TMC Offers Preliminary Look at ITExpo East 2009 Program
 • 16th Annual MVP Quality Award Open for Nominations 16th Annual MVP Quality Award Open for Nominations
 • TMCnet Welcomes Newest Channel Editor Jessica Kostek
 • TMC Sees Record Visitors, Page Views on 4G Web Site
 • TMCnet Adds Blogger David Byrd
 • Third Annual Digium|Asterisk World Exhibit Space Nearing Capacity
 • TMC Announces Record Visitors and Page Views on its Green Technology Web Site
 • TMC Announces Comprehensive Conference Program for INTERNET TELEPHONY Conference & EXPO East 2009
 • Technology Marketing Corporation Announces the Launch of Next Generation Networks (NGN) Magazine
 • 24th Annual Top 50 Teleservices Agencies Rankings Accepting Applications
 • INTERNET TELEPHONY Magazine's 11th Annual Product of the Year Award Call for Entries
 • TMC, Former VON Executives Launch New 4G Wireless Web Site, Conference
 • Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com
 • TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009
 • Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar
 • Betsy Estes Joins Leading Global Media Company as Senior Accountant
 • Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami
 • Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries
 • 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine
 • 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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