TMCnet
ITEXPO begins in:   New Coverage :  Asterisk  |  Fax Software  |  SIP Phones  |  Small Cells
 

DEPARTMENTS
Publisher's Outlook
Contact Centers and Green Technology
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

High Priority!
Teleconferencing on the Rise
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Customer Inter@ction New
By Tracey E, Schelmetic, Editorial Director,
Customer Inter@ction Solutions

 


 

Five9’s Jim Dvorkin Discusses the Advantages of SaaS for the Contact Center Adoption of Software as a Service (SaaS) is increasing in the call center industry, as companies are discovering the advantages today’s hosted solutions have over on-premise systems. TMC recently held an online interview with Five9’s CTO, Jim Dvorkin, who explained the advantages today’s SaaS solutions bring businesses.

Is Now the Time to Go With a Workforce Management Solution?
Today’s workforce management software does much more than schedule the agents’ shifts. These systems can actually help companies predict the trends which will result in a sudden increase or decrease in traffic — and thus can help companies plan for the unexpected. In this sense, today’s workforce management software is used more like a forecasting tool, rather than a basic spread-sheet scheduling system.

Contactual Launches Authorized Reseller Program
Contactual has launched a new reseller program to help it attract new domestic and international partners who in turn will be able to quickly and easily distribute its innovative hosted contact center solutions to their customers all over the world. One of the first companies to join the new reseller program is BayanTrade, a leading knowledge process outsourcing

PRACTICAL POINTERS FOR CALL CENTER MANAGEMENT
Ready, Set, Close: Preparing Your Phone Reps for Selling Success
By Penny Reynolds, Contributing Editor, Customer Inter@ction Solutions

CUSTOMER RELATIONSHIP MANAGEMENT
The 2007 CRM Services and Solutions Roundup
By Patrick Barnard, Associate Editor, Customer Interaction Solutions

CONTACT CENTER TECHNOLOGY
The 2007 Headset Technology Review
By Stephen R. Kowarsky, CosmoCom, Inc.By Stephen R. Kowarsky, CosmoCom, Inc.

OUTSOURCING TELESERVICES
Four Reasons to Select Ontario for Your Call Center
By Tonya Hottmann, Head of Marketing for the Americas, NetOp

WORKFORCE OPTIMIZATION
Top Five Advantages of e-Learning for the Contact Center
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

ASK THE EXPERT
With Tim Passios, Director of Product Management, Interactive Intelligence

 

To receive free information from our premium
advertisers, please visit www.freeinfo.tmcnet.com

Want to the learn more about call centers and CRM? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the contact center industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders who, in turn, receive qualified sales leads from interested parties. Visit www.tmcnet.com/tmc/whitepapers.


TMC LABS REVIEW
Visit The TMC Labs Page

BREAKING NEWS
Go to TMCnet.com for the latest communications technology news
 
| More