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Products & Services Selection Guide
July 2002

Inbound Routing Software Roundup

The editors of Customer Inter@ction Solutions' bring you the names and contact information for a select group of companies that offer products in the inbound routing arena and have requested a listing in this roundup. We invite readers interested in learning more about these products to peruse the companies' Web sites'we think it will be a learning experience'happy routing!

Key To Categories

A: PC-ACD
B: ACD Software
C: Standalone ACD
D: E-mail ACD
E: E-mail Management Solutions
F: Web Callback
G: AIN/Telco Platforms
H: VRU/Voice Recognition/IVR
I: PC-PBX Software
J: Skills-Based Routing Software
Aspect Communications
Inside Sales
[email protected]
Ph: 888-412-7728
Web: www.aspect.com
Categories: A, B, C, D, E, F, H, J

Cintech Solutions
Inside sales
[email protected]
Ph: 800-833-3900
Web: www.cintechsolutions.com
Categories: A, B, C, D, E, J

Composit Communications International Inc.
Arie Ben-Baruch
[email protected]
Ph: +972-3-610-3402
Web: www.composit.net
Categories: A, B, D, E, F, H, J

Concerto Software
Candace Berman
[email protected]
Ph: 305-639-2267
Web: www.concerto.com
Categories: E, F, H, J

eGain Communications
Ognjen Pavlovic
[email protected]
Ph: 408-212-3525
Web: www.egain.com
Categories: E, F, J

eOn Communications
Tom Buiel
[email protected]
Ph: 800-955-5321
Web: www.eoncommunications.com
Categories: B, C, D, J

E.piphany, Inc.
Lisa Claridge
[email protected]
Ph: 650-356-3800
Web: www.epiphany.com
Categories: E, F

Genesys Telecommunications Laboratories, Inc.
[email protected]
Ph: 888-GENESYS
Web: www.genesyslab.com
Categories: B, E, F, I, J

IEX, a Tekelec company
Lisa Ashton
[email protected]
Ph: 972-301-4864
Web: www.iex.com
Categories: B, G

Intecom
Lisa Nelson
[email protected]
Ph: 972-855-8000
Web: www.intecom.com
Categories: B, C

 Interactive Intelligence Inc.
Sales dept.
[email protected]
Ph: 317-872-3000
Web: www.inin.com
Categories: A, B, D, E, F, H, I, J

LocusDialog
Larry Lisser
[email protected]
Ph: 888-465-6287
Web: www.locusdialog.com
Categories: H, J

Message Time Inc.
Gene Roush
[email protected]
Ph: 800-210-0074
Web: www.messagetime.com
Categories: A, E, F, I

Noble Systems Corporation
Chris Hodges
[email protected]
Ph: 888-866-2538, ext. 300
Web: www.noblesys.com
Categories: B, D, E, F, H, J

Philips Speech Processing
Tom Falk
[email protected]
Ph: 972-726-1200
Web: www.speech.philips.com
Category: H

Rockwell FirstPoint Contact
Cecilia Kenneally
[email protected]
Ph: 713-963-8336
Web: www.rockwellfirstpoint.com
Categories: B, E, F, I, J

Siemens Enterprise Networks
[email protected]
Ph: 800-765-6123
Web: www.siemensenterprise.com
Categories: B, C, G, H, I, J

Telera (a subsidiary of Genesys/Alcatel)
Sammie Walker
[email protected]
Ph: 408-626-6800
Web: www.telera.com
Categories: F, H, J

Unveil Technologies, Inc.
Jim Williams
[email protected]
Ph: 781-890-7333
Web: www.unveil.com
Category: H

WorldCom
Teri Navin
[email protected]
Ph: 678-259-1764,
Web: www.worldcom.com
Categories: A, D, E, F, G, H, J

[ Return To The July 2002 Table Of Contents ]

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