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June 2009 | Volume 28 / Number 1
Awards & Recognition

Customer Interaction Solutions’ 10th Annual CRM Excellence awards, Part 2

For the tenth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part Two of the winners list — the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Congratulations to the winners!

EDITOR’S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners is being presented in two parts; Part One appeared in the May 2009 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at

Mall Networks

Best Buy Reward Zone Program

Mindshare Technologies


NCO Customer Management, Inc.

Technical Support, Customer Care,
Sales, and Activations Contact
Center Services

NetSuite (News - Alert)

NetSuite CRM

NICE Systems (News - Alert)

NICE SmartCenter

Novell (News - Alert)

Callidus TrueComp

OKS-Ameridial, Inc.

Outsourced Call Center & Direct Marketing

Parature (News - Alert), Inc.

Parature Customer Service


Versant English Test

Pegasystems (News - Alert)

SmartBPM Suite (PegaRULES
Process Commander)

Sage North America

Sage SalesLogix

Service Cloud

SAS (News - Alert)

SAS Marketing Automation

ShipRush by Z-Firm


Soffront software Inc

Soffront CRM Version 8.7

SugarCRM (News - Alert)

Sugar Community Edition, Sugar
Professional and Sugar Enterprise

Syntellect (News - Alert)

Syntellect Phonelink

Varolii Corporation (News - Alert)

Varolii Customer Service Solutions

Verint (News - Alert) Witness Actionable Solutions

Impact 360 Quality Monitoring

Xactly (News - Alert) Corporation

Xactly Incent

CIS Magazine Table of Contents

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