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June 2009 | Volume 28 / Number 1
Awards & Recognition

Customer Interaction Solutions’ 10th Annual CRM Excellence awards, Part 2


For the tenth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part Two of the winners list — the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Congratulations to the winners!


EDITOR’S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners is being presented in two parts; Part One appeared in the May 2009 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at www.tmcnet.com

Mall Networks

www.mallnetworks.com

Best Buy Reward Zone Program

Mindshare Technologies

www.mshare.net

Mindshare

NCO Customer Management, Inc.

www.ncogroup.com

Technical Support, Customer Care,
Sales, and Activations Contact
Center Services

NetSuite (News - Alert)

www.netsuite.com

NetSuite CRM

NICE Systems (News - Alert)

www.nice.com

NICE SmartCenter

Novell (News - Alert)

www.novell.com

Callidus TrueComp

OKS-Ameridial, Inc.

www.oksameridial.com

Outsourced Call Center & Direct Marketing

Parature (News - Alert), Inc.

www.parature.com

Parature Customer Service

Pearson

www.ordinate.com

Versant English Test

Pegasystems (News - Alert)

www.pegasystems.com

SmartBPM Suite (PegaRULES
Process Commander)

Sage North America

www.sagecrmsolutions.com

Sage SalesLogix

salesforce.com

www.salesforce.com

Service Cloud

SAS (News - Alert)

www.sas.com

SAS Marketing Automation

ShipRush by Z-Firm

www.shiprush.com

ShipRush

Soffront software Inc

www.soffront.com

Soffront CRM Version 8.7

SugarCRM (News - Alert)

www.sugarcrm.com

Sugar Community Edition, Sugar
Professional and Sugar Enterprise

Syntellect (News - Alert)

www.syntellect.com

Syntellect Phonelink

Varolii Corporation (News - Alert)

www.varolii.com

Varolii Customer Service Solutions

Verint (News - Alert) Witness Actionable Solutions

www.verint.com

Impact 360 Quality Monitoring

Xactly (News - Alert) Corporation

www.xactlycorp.com

Xactly Incent

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