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June 2008 | Volume 27 / Number 1
Awards & Recognition

Customer Interaction Solutions' Ninth Annual CRM Excellence Awards, Part Two

By Tracey E. Schelmetic

For the ninth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part Two of the winners list - the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Congratulations to the winners!

EDITOR’S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners were presented in two parts; Part One appeared in the May 2008 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at www.tmcnet.com.

NCO Customer Management, Inc.
Customer Care and Technical Support Services
www.ncogroup.com

Neolane
Neolane v4 (Enterprise Marketing Platform)
www.neolane.com

NextNine
NextNine Service Automation
www.nextnine.com

NICE Systems Ltd.
NICE SmartCenter - Interaction Analytics
www.nice.com

Numara Software
Numara FootPrints
www.numarasoftware.com

OKS Ameridial
Integrated Customer Support Service
www.oksameridial.com

Pegasystems Inc.
Customer Process Manager
www.pega.com

Sage Software
Sage SalesLogix v7.2
www.sagecrmsolutions.com

Salesforce.com, Inc.
Salesforce SFA
www.salesforce.com

SAS
SAS Marketing Optimization
www.sas.com

SER Solutions, Inc.
ENSERCLE Customer Interaction Management Suite
www.ser.com

Siemens Communications
HiPath ProCenter
www.siemensenterprise.com

Sitel
Sitel Outsourcing Services for EarthLink and PeoplePC
www.sitel.com

Soffront Software, Inc.
CRM software
www.soffront.com

SoundBite Communications
SoundBite on-demand automated customer contact solution
www.soundbite.com

SugarCRM
Sugar Community Edition, Sugar Professional and Sugar Enterprise
www.sugarcrm.com

Syntellect
CIM
www.syntellect.com

TeleDirect International, Inc.
Liberation
www.tdirect.com

TeleTech Holdings, Inc.
TeleTech Performance-Based Learning
www.teletech.com

Verint Witness Actionable Intelligence
Impact 360 Workforce Optimization
www.verint.com

Verticals onDemand
VBioPharma
www.verticalsondemand.com

VOCALCOM
Hermes.Net - VoIP Call Center Technology
www.vocalcom.com/

WebEx
WebEx Support Center - Remote Support
www.webex.com

Xactly Corporation
Xactly Incent
www.xactlycorp.com

Z-Firm LLC
ShipRush
www.shiprush.com

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