June  2003

[ Return To The June 2003 Table Of Contents ]

By Tobe Cohen, GN Netcom

A headset is more than meets the eye. It is actually a very sophisticated piece of technology designed to allow the user to communicate clearly, comfortably and safely. There are dramatic differences in quality and performance, depending on the headset you choose. Therefore, it is important to understand some of the key headset attributes in order to make an informed purchasing decision. Below is a short glossary of headset terms geared toward enabling the headset user to have a better understanding of the technology behind the device.

' Amplifier ' The device used with a headset that increases the voltage, current or power of a signal. In headset terminology, this usually refers to a device placed near the telephone that enhances the voice signal.
' Amplifier Settings ' These are the settings that allow the user to tailor the sound to his or her preferences and phone. Many of today's state-of-the art amplifiers are designed to work with virtually any business phone. These multipurpose amplifiers can be adjusted easily and accurately by the end user.
' Belt Pack ' This cordless headset style is comprised of two components: a wireless amplifier and a headset top.
' Binaural ' This style of headset contains two speakers, one for each ear. In noisy environments, this type of headset is usually preferred.
' Cordless Headset ' A cordless headset is both cord-free and wire-free. It enables the user to have freedom of movement while continuing to enjoy the comfort of his or her headset.
' dB ' The measure for the relative intensity of acoustic sound per unit of area.
' Headset ' Headsets are an alternative to a telephone handset and must be connected to a telephone.
' Microphone Boom ' This component of a headset usually extends forward from the earpiece of a headset to a position around or near the mouth. Microphone booms can be set on various locations around the headset and come in all different shapes and sizes.
' Monaural ' This is a headset with one speaker, designed to be worn on either the right or the left ear.
' Noise Cancellation ' Some headset microphones offer this function in order to suppress background noise, thus enabling clearer voice transmission.
' Wireless Amplifier ' This is not a completely cordless headset system, but it does enable the user to attach the amplifier to his or her clothing so that he or she can move away from the desk while talking on the telephone.

Tobe Cohen is the senior vice president of marketing for GN Netcom (www.gnnetcom.com).