CUSTOMER
RELATIONSHIP MANAGEMENT
CRM For
The Small to Medium Enterprise -
King-Sized CRM On A Bite-Sized Budget
By Doug Berry, Epicor Software Corp.
Today's small to medium-sized enterprises (SME) are realizing how
effective CRM can help to acquire, retain and grow profitable, long-term
customer relationships and even reduce overhead in sales, marketing and
support.Leveling
The Playing Field: Advanced Customer Service Solutions For Small And
Medium Businesses
By Sean O'Connell, Genesys Telecommunications Laboratories, Inc.
A higher standard for service is in force across the board and small and
medium-sized companies may suddenly find themselves at a disadvantage
because they haven't invested in the technology to effectively manage
customer interactions.
OUTSOURCING CALL CENTER AND
CRM FUNCTIONS
CUSTOMER INTER@CTION Solutions (TM)
Magazine's Eighteenth-Annual Top 50 Inbound Teleservices Agency Ranking
This is the eighteenth year Customer Inter@ction Solutions magazine
brings you its "Top 50" Teleservices Agency Ranking. In this
issue, we're presenting the "Top 50" inbound portion of the
ranking.
e-CRM
Turning
Your Call Center Into A Contact Center: The Latest Web-Enabling Techniques
By Christine J. Holley, Interactive Intelligence
While there are plenty of arguments for contact centers to take the
Web-enabled plunge, the questions is how to approach these deployments to
optimize cost savings and enhance customer service.
Review: TMCLabs
LogoMedia Corp's TranslateDotNet
This month, the engineers of TMC Labs take a look at LogoMedia
Corporation's TranslateDotNet, a comprehensive language translation
service that provides translation of 12 languages, including English,
Spanish, French, Chinese (Traditional and Simplified), German, Japanese,
Russian, ITalian, Portuguese, Korean, Ukrainian and Polish.
CALL CENTER/CRM MANAGEMENT SCOPE
Using
Skills-Based Routing To Enhance Contact Center Revenue And Performance
By Mariane L'Écuyer, Elix
Is it good business sense to retain all customers? The obvious answer is
yes. But some customers cost more to service than they bring in.
RE: LOCATIONS
Buffalo, New York
By James Beatty, NCS International
This month, RE: Locations bring you all the news you need to know
about the Buffalo, New York/Niagara area as a call center prospect.
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