| Company
Name, Location, Total
Number of Call Centers & Web Site |
Phone
Number & Fax Number |
Year
Began Tele-
services & Size of Projects Accepted |
Type
of
Calling |
Specialization |
2000
Rank |
| 1.
Convergys Corp.*'' - Cincinnati, OH (31) www.convergys.com |
800-344-3000
513-458-1315 |
1988
5,000 hrs. minimum |
b-to-b
25%
b-to-c 75%
outbound 20%
inbound 63%
interactive 17% |
Customer
Service/Tech Support, B-to-B Sales, Direct Response |
1 |
| 2.
Precision Response Corp.* - Plantation, FL (21) www.prcnet.com |
800-666-4PRC
954-693-3752 |
1982
5,000 hrs. minimum |
b-to-b
40%
b-to-c 60%
outbound 11%
inbound 89% |
Telecommunications,
Travel, Financial Services |
4 |
3.
West Corp.*' - Omaha, NE (33)
www.west.com |
800-841-9000
402-963-1602 |
1986
1,000 hrs. minimum |
b-to-b
5%
b-to-c 95%
outbound 32%
inbound 50%
interactive 18% |
Customer
Acquisition, Retention & Growth |
3 |
4.
APAC Customer Services, Inc.*' - Deerfield, IL (55) www.apaccustomer
services.com |
847-374-4980
847-374-4991 |
1973
minimum varies |
b-to-b
24%
b-to-c 76%
outbound 33%
inbound 64%
interactive 3% |
Customer
Care,
Customer Acquisition |
2 |
| 5.
TeleTech Holdings, Inc.*'' - Denver, CO (24) www.teletech.com |
303-894-4000
303-893-4606 |
1982
10,000 hrs. minimum |
b-to-b
35%
b-to-c 65%
outbound 12%
inbound 56%
interactive 32% |
Financial
Services, Telecommunications, Broadband |
5 |
6.
Aegis Communications Group, Inc. - Irving, TX (25) www.aegis
comgroup.com |
800-332-0266
972-868-0267 |
1968
1,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 40%
inbound 60% |
Telecommunications,
Financial Services, Mobile & Wireless |
7 |
| 7.
SITEL Corp.*'' - Baltimore, MD (42) www.sitel.com |
402-963-6810
402-963-2699 |
1985
2,500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 42%
inbound 58% |
Financial
Services, Technology, Consumer |
9 |
8.
GC Services Limited Partnership*' - Houston, TX (33)
www.gcserv.com |
713-777-4441
713-776-6535 |
1957
minimum varies |
b-to-b
10%
b-to-c 90%
outbound 29%
inbound 70%
interactive 1% |
Teleservices,
Financial Services, Outsourcing |
6 |
| 9.
EDS' - Plano, TX (23) www.eds.com |
888-337-1473
303-666-3887 |
1949
negotiable minimum |
b-to-b
34%
b-to-c 66%
outbound 8%
inbound 75%
interactive 17% |
Customer
Service, Technical Support, Concierge & Emergency Services |
8 |
| 10.
Excell Global Services, Inc.*' - Tempe, AZ (6) www.excellglobal.com |
888-359-6660
602-808-5110 |
1995
60,000 hrs. annually minimum |
b-to-b
2%
b-to-c 98%
outbound 8%
inbound 84%
interactive 8% |
Nationwide
Directory Assistance, CRM, Operator Services |
10 |
11.
TeleSpectrum Worldwide, Inc.'' - King of Prussia, PA (22)
www.telespectrum.com |
888-343-9870
610-878-7931 |
1982
2,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 60%
inbound 38%
interactive 2% |
Financial
Services, Telecommunications, Insurance |
25 |
| 12.
OnPoint' - Ft. Worth, TX (2) www.onpointcrm.com |
817-355-8200
817-355-8599 |
1984
no minimum |
b-to-b
5%
b-to-c 95%
outbound 2%
inbound 96%
interactive 2% |
Airline
Reservations, Cargo/ Package Tracking, Consumer/Retail |
n/a |
| 13.
CyberRep.coM* - McLean, VA (8) www.cyberrep.com |
703-917-9170
703-917-9083 |
1991
5,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 10%
inbound 90% |
Customer
Support, Technical Support, Telecommunications |
16 |
| 14.
ICT Group, Inc.*'' - Langhorn, PA (31) |
800-799-6880
215-757-7877 |
1983
2,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 50%
inbound 47%
interactive 3% |
Telesales,
Customer Care, E-Commerce Support |
14 |
| 15.
CompUSA, Inc.* - Dallas, TX (4) www.compusa.com |
800-563-9699 972-528-7646 |
1997
6,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 8%
inbound 92% |
Technical
Support, Sales & Customer Service Support |
n/a |
| 16.
AFFINA - The Customer Relationship Co.*'' - Peoria, IL (8) www.affina.com |
877-4-AFFINA
309-679-4408 |
1973
350 hrs./mo. minimum |
b-to-b
30%
b-to-c 70%
outbound 8%
inbound 90%
interactive 2% |
Customer
Contact Management, B-to-C Sales/Service, CRM |
15 |
17.
The Connection* - Burnsville,
MN (10) www.the-
connection.com |
800-883-5777
952-948-5498 |
1981
500 hrs. minimum |
b-to-b
25%
b-to-c 75%
inbound 100% |
Catalog,
Telecommunications, Financial Services |
28 |
| 18.
Abacus Communications LC*' - Virginia Beach, VA (6) www.callabacus.com |
757-497-2004
757-497-8876 |
1988
200 hrs. minimum |
b-to-b
28%
b-to-c 72%
outbound 21%
inbound 76%
interactive 3% |
Customer
Service,
E-Commerce, Catalog Order/ Customer Service |
18 |
| 19.
Communications & Commerce LLC* - Salt Lake City, UT (3) www.comcenters.com |
801-264-6300
801-908-5976 |
1998
10,000 hrs./mo. minimum |
b-to-b
40%
b-to-c 60%
inbound 100% |
Customer
Service, Technical Support, Customer Acquisition |
n/a |
| 20.
Ron Weber and Assocs., Inc.*' - Milford, CT (8) www.ronweb.com |
203-882-9999
203-882-9998 |
1980
500 hrs. minimum |
b-to-b
65%
b-to-c 35%
outbound 60%
inbound 35%
interactive 5% |
Telecommunications,
Technology, Consumer Products |
20 |
21.
CSC* - Margate, FL (1) www.global
response.com |
954-973-7300
954-969-2407 |
1974
100 hrs. minimum |
b-to-b
75%
b-to-c 25%
outbound 35%
inbound 65% |
Automotive,
Pharmaceutical, Catalogs |
n/a |
| 22.
Teleperformance USA (part of the SR. Teleperformance Group) (18) -
Salt Lake City, UT www.tpusa.net |
801-359-6843
801-359-6855 |
1993
no minimum |
b-to-b
30%
b-to-c 70%
outbound 70%
inbound 30% |
Financial
Services, Membership Services, Telecommunications |
n/a |
23.
Cross Country Automotive Services' - Medford, MA (3) www.crosscountry-
auto.com |
520-770-4742
520-770-4849 |
1972
no minimum |
b-to-c
100%
outbound 25%
inbound 75% |
Roadside
Assistance, Customer Management Services, Telematics |
n/a |
| 24.
TCIM Services, Inc.* - Wilmington, DE (15) www.tcim.com |
302-633-3000
302-633-3039 |
1988
2,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 70%
inbound 29%
interactive 1% |
Financial
Services, Insurance, Telecommunications |
29 |
25.
Young America Corp.*' - Young America, MN (3) www.young-
america.com |
952-294-6000
952-294-8497 |
1992
negotiable minimum |
b-to-b
5%
b-to-c 95%
outbound 5%
inbound 90%
interactive 5% |
CRM,
Consumer Inquiry/ Order Status, Web Application Support |
23 |
| 26.
LiveBridge, Inc.* - Portland, OR (9) www.livebridge.com |
503-652-6000
503-653-3994 |
1988
500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 60%
inbound 40% |
Financial
Services, Telecommunications, Direct Sales |
19 |
27.
Inter-Medi@ Marketing Solutions - West Chester, PA (7) www.intermedia
marketing.com |
610-696-4646
610-429-5137 |
1983
1,000 hrs./mo. minimum |
b-to-b
20%
b-to-c 80%
outbound 45%
inbound 55% |
Telecommunications,
Insurance, CRM Solutions |
31 |
28.
King TeleServices* -
New York, NY (4)
www.king-
teleservices.com |
800-817-5468
212-809-6037 |
1991
1,500 hrs./mo. minimum |
b-to-b
30%
b-to-c 70%
outbound 70%
inbound 30% |
Financial
Services, Telecommunications, Publishing |
22 |
| 29.
RMH Teleservices, Inc.' - Bryn Mawr, PA (15) www.rmht.com |
610-520-5300
610-520-5356 |
1983
5,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 65%
inbound 35% |
Insurance,
Financial Services, Telecommunications |
n/a |
| 30.
Market USA* - Des Plaines, IL (16) www.marketusa.com |
800-658-8721
847-803-1825 |
1988
500 hrs. minimum |
b-to-b
25%
b-to-c 75%
outbound 70%
inbound 30% |
Financial
Services, Insurance, Customer Service |
36 |
| 31.
DialAmerica Marketing, Inc. - Mahwah, NJ (67) www.dialamerica.com |
201-327-0200
201-327-4875 |
1957
1,000 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 90%
inbound 10% |
Publishing,
Financial Services, Consumer Communications |
33 |
| 32.
USA 800, Inc. - Kansas City, MO (2) www.usa-800.com |
816-358-1303
816-358-8845 |
1976
100 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 1%
inbound 99% |
Customer
Care,
Catalog, Tourism |
34 |
33.
Telerx* - Horsham, PA (3)
www.telerx.com |
215-347-5700
215-347-5800 |
1980
1,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 20%
inbound 80% |
Consumer
Affairs, Customer Service, Healthcare Comm. |
31 |
| 34.
National Electronics Warranty Corp. (NEW) (3) www.newcorp.com |
800-WHATS
NEW 703-435-2144 |
1983
100 hrs. minimum |
b-to-b
10%
b-to-c 90%
outbound 5%
inbound 95% |
Claims
Adjudication |
n/a |
35.
Dakotah Direct II, L.L.C.* - Spokane, WA (7)
www.dakotah
direct.com |
800-433-3633
509-789-4706 |
1993
1,000 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 50%
inbound 50% |
Insurance,
Financial Services, Telecommunications |
38 |
36.
Advanced Data-Comm, Inc.* - Dubuque, IA (5)
www.advanced-
data.com |
319-582-9501
319-582-2003 |
1988
200 hrs. minimum |
b-to-b
80%
b-to-c 20%
outbound 48%
inbound 52% |
TPV,
Sales, Market Research |
37 |
| 37.
Alert Communications Co.*' - Los Angeles, CA (4) www.alertcom.com |
323-254-7171
323-254-6802 |
1949
200 hrs. minimum |
b-to-b
30%
b-to-c 70%
outbound 6%
inbound 84%
interactive 10% |
Customer
Service/ Support, eService/ Support, Inbound |
35 |
| 38.
Gage Marketing Services' - Plymouth, MN (6) |
763-595-5811
763-595-5808 |
1988
125 hrs. minimum |
b-to-b
15%
b-to-c 85%
outbound 10%
inbound 90% |
Customer
Service, IVR Applications,
E-Commerce |
32 |
39.
Business Response, Inc. - St. Louis, MO (4) (part of the SR.
Teleperformance Group) www.business
response.com |
314-213-7800
314-213-7878 |
1986
2,500 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 52%
inbound 48% |
Financial
Services, Sales/Lead Generation, Customer Care/Service |
n/a |
40.
InService America, Inc. - Forest, VA (1) www.inservice
america.com |
804-316-7400
804-316-7407 |
1997
250 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 30%
inbound 70% |
Order
Entry, Customer Service, Christian/ Non-Profit Fund Raising |
43 |
| 41.
The Product Line, Inc. - Denver, CO (2) www.tpli.com |
303-671-8000
303-696-7300 |
1983
250 hrs. minimum |
b-to-b
35%
b-to-c 65%
outbound 10%
inbound 90% |
Technology,
Financial Services, Consumer Product Sales |
41 |
| 42.
World Access, Inc.' - Richmond, VA (1) www.worldaccess.com |
804-285-3300
804-673-1587 |
1983
no minimum |
b-to-b
10%
b-to-c 90%
outbound 5%
inbound 95% |
Travel
Protection Programs, Credit Card Enhancement, Medical Assistance
Programs |
n/a |
| 43.
OSC Teleservices' - Lubbock, TX (1) www.osc.com |
800-658-2143
806-747-5047 |
1987
negotiable minimum |
b-to-b
6%
b-to-c 94%
inbound 37%
interactive 63% |
Telecommunications,
Consumer Products, Travel Industry |
40 |
| 44.
Technion Communications Corp. - Hollywood, FL (7) www.technion.com |
954-963-1994
954-981-4321 |
1993
2,000 hrs. minimum |
b-to-b
40%
b-to-c 60%
outbound 65%
inbound 30%
interactive 5% |
Customer
Acquisition, Customer Retention, Customer Care |
n/a |
| 45.
Marketing Ally - Provo, UT (3) www.marketingally.com |
801-374-8709
801-374-0779 |
1992
100 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 70%
inbound 30% |
Customer
Acquistion, Order Entry, Financial Services |
42 |
| 46.
The Telemarketing Company - Chicago, IL (2) www.thetelemktgco.com |
773-545-0407
773-545-4034 |
1984
500 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 75%
inbound 25% |
Club
Services, Publishing, Financial Services |
50 |
| 47.
Millennium Teleservices, LLC - Edison, NJ (30) www.mmtel.com |
888-252-5689
800-350-0379 |
1996
1,000 hrs. minimum |
b-to-b
20%
b-to-c 80%
outbound 80%
inbound 20% |
Telecommunications,
Membership Services, Financial Services |
n/a |
| 48.
NSDI Teleperformance -
Atlanta, GA (9) (part of the SR. Teleperformance Group) www.tpamerica.com |
404-256-4673
404-250-9277 |
1998
1,000 hrs. monthly |
b-to-b
45%
b-to-c 55%
outbound 85%
inbound 15% |
CRM
Solutions, Telemarketing, Market Research |
n/a |
| 49.
Access Worldwide Communications, Inc.* - Boca Raton, FL (3) www.accessww.com |
561-226-5000
800-464-8599 |
1984
500 hrs. minimum |
b-to-b
50%
b-to-c 50%
outbound 80%
inbound 20% |
Pharmaceutical,
Ethnic Multicultural, Telecommunications |
n/a |
| 50.
MSA Solutions - Tempe, AZ (1) www.msasolutions.com |
480-968-2900
480-350-3447 |
1991
1,500 hrs. monthly |
b-to-b
10%
b-to-c 90%
outbound 70%
inbound 20%
interactive 10% |
Collections,
Inbound/ Internet Customer Service Support, Telesales |
n/a |
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