Customer Inter@ction Solutions Teleservices Outsourcing

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March 2001
	Sixteenth-Annual Top 50 Outbound Teleservices Agencies Ranking: CATEGORY A

Company Name, Location, Total Number of Call Centers & Web Site	Phone & Fax Number	Year Began Teleservices & Size of Projects Accepted	Type of Calling	Specialization	2000 Rank
1. West Corp.* - Omaha, NE (33) www.west.com	800-841-9000 402-963-1602	1986 / 1,000 hrs. minimum	b-to-b5% b-to-c 95% outbound 32% inbound 50% interactive 18%	Customer Acquisition, Retention & Growth	1
2. APAC Customer Services, Inc. - Deerfield, IL (55) www.apac customerservices.com	847-374-4980 847-374-4991	1973 / minimum varies	b-to-b 24% b-to-c 76% outbound 33% inbound 64% interactive 3%	Customer Care, Customer Acquisition	2
3. DialAmerica Marketing, Inc. - Mahwah, NJ (67) www.dialamerica.com	201-327-0200 201-327-4875	1957 / 1,000 hrs. minimum	b-to-b 10% b-to-c 90% outbound 90% inbound 10%	Publishing, Financial Services, Consumer Communications	3
4. Convergys Corp.*' - Cincinnati, OH (31) www.convergys.com	800-344-3000 513-458-1315	1988 / 5,000 hrs. minimum	b-to-b 25% b-to-c 75% outbound 20% inbound 63% interactive 17%	Customer Service/Tech Support, B-to-B Sales, Direct Response	5
5. SITEL Corp.*' - Baltimore, MD (42) www.sitel.com	402-963-6810 402-963-2699	1985 / 2,500 hrs. minimum	b-to-b 20% b-to-c 80% outbound 42% inbound 58%	Financial Services, Technology, Consumer	6
6. TeleSpectrum Worldwide, Inc.' - King of Prussia, PA (22) www.telespectrum.com	888-343-9870 610-878-7931	1982 / 2,000 hrs. minimum	b-to-b 20% b-to-c 80% outbound 60% inbound 38% interactive 2%	Financial Services, Telecommunications, Insurance	4
7. Millennium Teleservices, LLC - Edison, NJ (30) www.mmtel.com	888-252-5689 800-350-0379	1996 / 1,000 hrs. minimum	b-to-b 20% b-to-c 80% outbound 80% inbound 20%	Telecommunications, Membership Services, Financial Services	7
8. ICT Group, Inc.*' - Langhorn, PA (31) www.ictgroup.com	800-799-6880 215-757-7877	1983 / 2,000 hrs. minimum	b-to-b 20% b-to-c 80% outbound 50% inbound 47% interactive 3%	Telesales, Customer Care, E-Commerce Support	8
9. GC Services Limited Partnership* - Houston, TX (33) www.gcserv.com	713-777-4441 713-776-6535	1957 / minimum varies	b-to-b 10% b-to-c 90% outbound 29% inbound 70% interactive 1%	Teleservices, Financial Services, Outsourcing	10
10. Reese Brothers, Inc. - Pittsburgh, PA (12)	412-355-0800 412-261-0167	1984 / 5,000 hrs. minimum	b-to-b 5% b-to-c 95% outbound 100%	Telecommunications, Membership Services, Financial Services	15
11. Aegis Communications Group, Inc. - Irving, TX (25) www.aegiscomgroup.com	800-332-0266 972-868-0267	1968 / 1,000 hrs. minimum	b-to-b 50% b-to-c 50% outbound 40% inbound 60%	Telecommunications, Financial Services, Mobile & Wireless	9
12. Teleperformance USA (part of the SR. Teleperformance Group) (18) - Salt Lake City, UT www.tpusa.net	801-359-6843 801-359-6855	1993 / no minimum	b-to-b 30% b-to-c 70% outbound 70% inbound 30%	Financial Services, Membership Services, Telecommunications	11
13. Market USA' - Des Plaines, IL (16) www.marketusa.com	800-658-8721 847-803-1825	1988 / 500 hrs. minimum	b-to-b 25% b-to-c 75% outbound 70% inbound 30%	Financial Services, Insurance, Customer Service	13
14. Precision Response Corp.* - Plantation, FL (21) www.prcnet.com	800-666-4PRC 954-693-3752	1982 / 5,000 hrs. minimum	b-to-b 40% b-to-c 60% outbound 11% inbound 89%	Telecommunications, Travel, Financial Services	31
15. TCIM Services, Inc.* - Wilmington, DE (15) www.tcim.com	302-633-3000 302-633-3039	1988 / 2,000 hrs. minimum	b-to-b 50% b-to-c 50% outbound 70% inbound 29% interactive 1%	Financial Services, Insurance, Telecommunications	18
16. InfoCision Management Corp. - Akron, OH (13) www.infocision.com	330-668-1400 330-668-1401	1982 / 10,000 completed calls	b-to-b 25% b-to-c 75% outbound 85% inbound 15%	Christian/Non-Profit/ Political Fund Raising, Commercial Sales, Business-to-Business	20
17. Ron Weber and Assocs., Inc.* - Milford, CT (8) www.ronweb.com	203-882-9999 203-882-9998	1980 / 500 hrs. minimum	b-to-b 65% b-to-c 35% outbound 60% inbound 35% interactive 5%	Telecommunications, Technology, Consumer Products	19
18. Americall Corp. - Naperville, IL (9) (part of the SR. Teleperformance Group) www.americallcorp.com	630-955-9100 630-955-9955	1984 / 1,000 hrs. minimum	b-to-c 100% outbound 100%	Insurance, Credit Card Acquisition, Financial Services	22
19. King TeleServices* - New York, NY (4) www.king-teleservices.com	800-817-5468 212-809-6037	1991 / 1,500 hrs./mo. minimum	b-to-b 30% b-to-c 70% outbound 70% inbound 30%	Financial Services, Telecommunications, Publishing	23
20. FutureCall Telemarketing West, Inc. - Colorado Springs, CO (4) www.futurecallinc.com	888-FUTURE 1 719-576-2521	1988 / 500 hrs. minimum	b-to-b 10% b-to-c 90% outbound 98% inbound 2%	Telecommunications, Financial Services, Continuity Marketing	17
21. RMH Teleservices, Inc.' - Bryn Mawr, PA (15) www.rmht.com	610-520-5300 610-520-5356	1983 / 5,000 hrs. minimum	b-to-b 10% b-to-c 90% outbound 65% inbound 35%	Insurance, Financial Services, Telecommunications	14
22. LiveBridge, Inc.*' - Portland, OR (9) www.livebridge.com	503-652-6000 503-653-3994	1988 / 500 hrs. minimum	b-to-b 20% b-to-c 80% outbound 60% inbound 40%	Financial Services, Telecommunications, Direct Sales	21
23. NSDI Teleperformance - Atlanta, GA (9) (part of the SR. Teleperformance Group) www.tpamerica.com	404-256-4673 404-250-9277	1998 / 1,000 hrs. monthly	b-to-b 45% b-to-c 55% outbound 85% inbound 15%	CRM Solutions, Telemarketing, Market Research	n/a
24. Marcom Technologies (part of the SR. Teleperformance Group) - Sunrise, FL (7)	954-747-6566 954-741-1329	1990 / 5,000 hrs. minimum	b-to-b 5% b-to-c 95% outbound 90% inbound 10%	Insurance, Financial Services, eCRM	n/a
25. Access Direct Telemarketing, Inc. - Cedar Rapids, IA (7) www.accdir.com	319-390-8900 319-390-8901	1995 / 5,000 hrs. minimum	b-to-b 10% b-to-c 90% outbound 100%	Financial Services, Insurance Services, Internet	30
26. TeleTech Holdings, Inc.*' - Denver, CO (24) www.teletech.com	303-894-4000 303-893-4606	1982 / 10,000 hrs. minimum	b-to-b 35% b-to-c 65% outbound 12% inbound 56% interactive 32%	Financial Services, Telecommunications, Broadband	24
27. TeleServices Direct - Indianapolis, IN (5) www.teleservices direct.com	317-216-2240 317-216-2248	1989 / 1,000 hrs. minimum	b-to-b 25% b-to-c 75% outbound 90% inbound 10%	Financial Services, Telecommunications, Entertainment Industries	29
28. ACI Telecentrics, Inc.' - Minneapolis, MN (10) www.acitel.com	612-928-4700 612-928-4701	1987 / 1,000 hrs. minimum	b-to-b 20% b-to-c 80% outbound 95% inbound 5%	Financial Services, Telecommunications, Customer Services	33
29. Ameridial, Inc. - North Canton, OH (9) www.ameridial.com	330-497-4888 330-497-5500	1987 / 100 hrs. minimum	b-to-b 35% b-to-c 65% outbound 90% inbound 10%	Database Enhancement/ Cleaning, Lead Generation, Volunteer Recruitment	32
30. Access Worldwide Communications, Inc.* - Boca Raton, FL (3) www.accessww.com	561-226-5000 800-464-8599	1984 / 500 hrs. minimum	b-to-b 50% b-to-c 50% outbound 80% inbound 20%	Pharmaceutical, Ethnic Multicultural, Telecommunications	n/a
31. Technion Communications Corp. - Hollywood, FL (7) www.technion.com	954-963-1994 954-981-4321	1993 / 2,000 hrs. minimum	b-to-b 40% b-to-c 60% outbound 65% inbound 30% interactive 5%	Customer Acquisition, Customer Retention, Customer Care	39
32. ORC ProTel, Inc. - Lansing, IL (4) www.orcprotel.com	708-418-0600 708-418-7457	1981 / 1,000 hrs. minimum	b-to-b 10% b-to-c 90% outbound 100%	Membership Services, Credit Card Acquisition, Lead Generation	34
33. Telemarketing Concepts, Inc. - Yorktown, NY (6) www.tcius.com	914-245-0701 914-245-0655	1986 / minimum varies	b-to-b 50% b-to-c 50% outbound 95% inbound 5%	Telecommunications, Business Services, Consumer Services	26
34. Heritage Publishing Co., Inc. - Sherwood, AR (9)	501-835-5000 501-835-3828	1958 / 500 hrs. minimum	b-to-b 50% b-to-c 50% outbound 100%	Donor Acquisition, Donor Renewal, Lapsed Donor Reactivation	36
35. Dakotah Direct II, L.L.C.* - Spokane, WA (7) www.dakotahdirect.com	800-433-3633 509-789-4706	1993 / 1,000 hrs. minimum	b-to-b 50% b-to-c 50% outbound 50% inbound 50%	Insurance, Financial Services, Telecommunications	40
36. GLS TeleServices - Philadelphia, PA (6) www.gls teleservices.com	800-232-1100 215-988-0188	1959 / 500 hrs. minimum	b-to-b 20% b-to-c 80% outbound 95% inbound 5%	Insurance, Membership Enhancement, Credit Card Marketing	38
37. CSC* - Margate, FL (1) www.global response.com	954-973-7300 954-969-2407	1974 / 100 hrs. minimum	b-to-b 75% b-to-c 25% outbound 35% inbound 65%	Automotive, Pharmaceutical, Catalogs	n/a
38. EDS - Plano, TX (23) www.eds.com	888-337-1473 303-666-3887	1949 / negotiable minimum	b-to-b 34% b-to-c 66% outbound 8% inbound 75% interactive 17%	Customer Service, Technical Support, Concierge & Emergency Services	50
39. EBSCO TeleServices - Canton, OH (6)	330-492-5105 330-492-5205	1980 / 100 hrs. minimum	b-to-b 55% b-to-c 45% outbound 100%	Publishing, Directories/Newsletters, Requalifications/Surveys	42
40. Advanced Data-Comm, Inc.* - Dubuque, IA (5) www.advanced- data.com	319-582-9501 319-582-2003	1988 / 200 hrs. minimum	b-to-b 80% b-to-c 20% outbound 48% inbound 52%	TPV, Sales, Market Research	43
41. Tele-Response Center - Philadelphia, PA (4) www.teleresponse.com	215-333-5900 215-333-1583	1988 / 100 hrs. minimum	b-to-b 20% b-to-c 80% outbound 100%	Fund Raising, Financial Services, Customer Service	45
42. The Charlton Group - Madison, WI (2) www.tcgcorp.net	608-232-9444 425-740-0741	1987 / 100 hrs. minimum	b-to-b 20% b-to-c 80% outbound 100%	Cable Television, Publishing, Internet	n/a
43. Business Response, Inc. - St. Louis, MO (4) (part of the SR. Teleperformance Group) www.business response.com	314-213-7800 314-213-7878	1986 / 2,500 hrs. minimum	b-to-b 20% b-to-c 80% outbound 52% inbound 48%	Financial Services, Sales/Lead Generation, Customer Care/Service	n/a
44. Marketing Ally - Provo, UT (3) www.marketingally.com	801-374-8709 801-374-0779	1992 / 100 hrs. minimum	b-to-b 20% b-to-c 80% outbound 70% inbound 30%	Customer Acquisition, Order Entry, Financial Services	44
45. Abacus Communications LC - Virginia Beach, VA (6) www.callabacus.com	757-497-2004 757-497-8876	1988 / 200 hrs. minimum	b-to-b 28% b-to-c 72% outbound 21% inbound 76% interactive 3%	Customer Service, E-Commerce, Catalog Order/Customer Service	47
46. Inter-Medi@ Marketing Solutions - West Chester, PA (7) www.intermedia marketing.com	610-696-4646 610-429-5137	1983 / 1,000 hrs./mo. minimum	b-to-b 20% b-to-c 80% outbound 45% inbound 55%	Telecommunications, Insurance, CRM Solutions	41
47. The Telemarketing Company - Chicago, IL (2) www.thetelemktgco.com	773-545-0407 773-545-4034	1984 / 500 hrs. minimum	b-to-b 50% b-to-c 50% outbound 75% inbound 25%	Club Services, Publishing, Financial Services	46
48. Cross Country Automotive Services - Medford, MA (3) www.crosscountry- auto.com	520-770-4742 520-770-4849	1972 / no minimum	b-to-c 100% outbound 25% inbound 75%	Roadside Assistance, Customer Management Services, Telematics	n/a
49. GECKO Communications, Inc. - Shawnee, KS (6) www.geckocomm.com	913-268-9800 913-268-8745	1997 / 1,500 hrs. minimum	b-to-b 5% b-to-c 95% outbound 90% inbound 10%	Financial Services, Fund Raising, Data Collection & Verification	n/a
50. Hancock Information Group* - Longwood, FL (2) www.hancockinfo.com	407-682-1556 407-682-0025	1984 / 400 hrs. minimum	b-to-b 100% outbound 95% inbound 5%	High-Tech, Financial Services, Medical	n/a

Top 50 Outbound Teleservices Agencies Ranking Main Page

Category B Rankings:
International Teleservice Agencies

[ Return To The March 2001 Table Of Contents ]


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