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Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we’ve judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today.

Here, we present the second part of the list of winning solutions. Part One of the Product of the Year Awards was presented in the January 2008 issue.

Congratulations to the winners.

NetSuite, Inc.
NetSuite 2007.0
www.netsuite.com

Spectrum Corporation
neXorce
www.specorp.com

NextNine
NextNine Service Automation -
Ecosystem Edition
www.nextnine.com

NICE Systems Ltd.
NICE SmartCenter
www.nice.com

Noble Systems Corporation
Noble Mimic
Interactions
www.noblesys.com

Nuvio Corporation
nPBX (Internet Based Phone System)
www.nuvio.com

NTRglobal
NTRsupport
www.ntrsupport.com

Numara Software
Numara FootPrints 8
www.numarasoftware.com

Samsung Business Communication Systems
OfficeServ 7100
www.samsung.com/bcs

Austin Logistics
OnQ
www.austinlogistics.com

OpenSpan Inc.
OpenSpan Platform 3.1
www.openspan.com

8x8, Inc.
Packet8 Tango
Packet8 Virtual Office Complete Contact Center
www.8x8.com

Parature, Inc.
Parature Customer Support Software
www.parature.com

Aspect Software
PerformanceEdge
www.aspect.com

TeleDirect International, Inc.
Portfolio v2.2
www.tdirect.com

Vertical Solutions Inc.
PowerHelp Suite
www.vsi-powerhelp.com

Autonomy etalk
Qfiniti Enterprise
www.etalk.com

Astute Solutions
RealDialog Agent Assist
www.astutesolutions.com

Resolvity
Resolvity’s Speech Application Platform
www.resolvity.com

Richardson
Richardson QuickSkills 5.0: Consultative Telephone Selling
www.richardson.com

RightNow Technologies
RightNow 8.2
www.rightnow.com

Sage Software
Sage SalesLogix v7.2
www.sagecrmsolutions.com

salesforce.com
Salesforce Call Center and Salesforce Customer Portal
www.salesforce.com

SAP
SAP Business Communications
Management software
www.sap.com

TARGUSinfo
SecondApproach(SM) services
www.targusinfo.com

Transera Communications, Inc.
Seratel
www.transerainc.com

BlueNote Networks
SessionSuite WebCaller
www.bluenotenetworks.com

OPC Marketing, Inc.
SpitFire Anywhere VoIP
www.opc-marketing.com

Toshiba America Information
Systems, Telecommunication Systems Division
Strata MicroMAS
www.telecom.toshiba.com

SugarCRM
Sugar Professional 5.0 On-Demand
www.sugarcrm.com

Talisma Corporation
Talisma Knowledgebase
www.talisma.com

SoundBite Communications
The SoundBite Solution
www.soundbite.com

Tigerpaw Software, Inc.
TigerpawCS v10.6
www.tigerpawsoftware.com

AMTEL
TIMS (Telecom Information
Management System)
www.amtelnet.com

TouchStar
TouchStar Call Center System
www.touchstar.com

TuVox
TuVox On Demand
www.tuvox.com

Upstream Works Software
UpStart Experience Suite
www.upstreamworks.com

Pronexus Inc.
VBVoice 5.5
www.pronexus.com

VXI Global Solutions, Inc.
VisionLog, VisionCTI,
VisionIVR,
VisionQA
www.vxi.com

Interactive Softworks, Inc.
VoiceNet
www.interactivesoftworks.com

VoiceObjects, Inc.
VoiceObjects 7
www.voiceobjects.com

WebEx
WebEx Event Center
www.webex.com

Seawolf Technologies, Inc.
XRainbow
www.seawolftech.com

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