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Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today. Here, we present the first part of the list of winning solutions.

Part Two of the Product of the Year Awards will be presented in the February 2008 issue.

 

Congratulations to the winners.

— Tracey E. Schelmetic,
Editorial Director, Customer Interaction Solutions

ac2 Solutions
Advanced Workforce Optimization Portal
www.ac2solutions.com

Unica Corporation
Affinium NetInsight
On Demand
www.unica.com

Alloy Software, Inc.
Alloy Navigator
www.alloy-software.com

Antenna Software
AMPower SALES
www.antennasoftware.com

Aplicor, Inc.
Aplicor Enterprise
www.aplicor.com

Syntellect
Apropos
www.syntellect.com

Brekeke Software, Inc.
Brekeke PBX Active Library (PAL)
www.brekeke.com

Clear C2, Inc.
C2CRM
www.c2crm.com

CallCenterClassifieds.com
CallCenterClassifieds.com - Call Center Job Board
www.callcenterclassifieds.com

CallMiner, Inc.
CallMiner Eureka!
www.callminer.com

Centive
Centive Compel
www.centive.com

Cicero, Inc.
Cicero
www.ciceroinc.com

Cincom Systems, Inc.
Cincom Synchrony
www.cincom.com
Citrix Online
Citrix GoToAssist
Citrix GoToWebinar
www.citrixonline.com

Tangoe Inc.
CommCare Managed Services
www.tangoe.com

CosmoCom
CosmoCall Universe 5
www.cosmocom.com

 

Plantronics, Inc.
CS70N Professional Wireless Headset System
Plantronics Vista M22 Amplifier with SupraPlus Wideband
www.plantronics.com

Interactive Intelligence Inc.
Customer Interaction Center (CIC)
www.inin.com

TELEFORMIX
ECHO
www.teleformix.com

eGain Communications Corporation
eGain Service International Edition
www.egain.com

eglue Business Technologies
eglue InterAct Suite
www.e-glue.com

Genesys Telecommunications Laboratories
Emergency Preparedness solution
www.genesyslab.com

Allegiance
Engage Platform
www.allegiance.com
ENGATE Technology Corporation
Engate MailSentinel
www.engate.com

Enkata
Enkata Compass
www.enkata.com

SER Solutions, Inc.
ENSERCLE
www.ser.com

Envision Telephony, Inc.
Envision Analytics
www.envisioninc.com

GMT Corporation
GMT Planet v9.6
GMT SureServices
www.gmt.com

GN, Inc.
GN2000 USB OC
GN9330 USB OC
GN9350 OC
www.jabra.com

VOCALCOM
HERMES.NET
www.vocalcom.com

IEX Corporation,
a NICE company
IEX TotalView Workforce Management Version 3.12
www.iex.com

Verint Witness Actionable Solutions
Impact 360 Customer Feedback
www.verint.com

UCN, Inc.
inContact
www.ucn.net

Informiam
Informiam Call Analyzer
www.informiam.com

ASC telecom AG
INSPIRATIONcompact
www.asctelecom.com

Mitel
Inter-Tel Web Conferencing and Remote Support
www.mitel.com

Intervoice
Intervoice Voice Portal
www.intervoice.com

Consona Corporation
KNOVA 7.2
Onyx 6.0
www.consona.com

Ulysses Learning
Leadership Performance Program
www.ulyssesleaning.com

Mall Networks
Mall Networks Loyalty Shopping Suite
www.mallnetworks.com

Parus Interactive
Marketing Campaign Manager (Direct Response)
www.parusinteractive.com

Maximizer Software Inc.
Maximizer CRM 10
www.maximizer.com

AudioCodes
Mediant 1000 w/ BRI
www.audiocodes.com

Varolii Corporation
Medication Therapy Management
www.varolii.com

Merced Systems, Inc.
Merced Performance Suite Global Edition
www.mercedsystems.com

Interactive Softworks
Metaphor
www.interactivesoftworks.com

Premiere Global Services
Netspoke
www.pgiconnect.com

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