Benefit Management Solutions is taking charge of its customer and business interactions by enlisting NewVoiceMedia (News - Alert) and ContactWorld for Service with the goal of having top of the line customer experiences.

An alliance between Benefit Management Solutions and NewVoiceMedia was officially announced August 24 as the two are making customer satisfaction a primary goal, something that more and more businesses are becoming hip to. By using ContactWorld, the conversations will be more successful for the New York-based Benefit Management Solutions. The contact center’s operations are expected to now become more enhanced while, again, a stellar customer experience is the primary goal.

Christopher Fletcher, CEO of Benefit Management Solutions had this to say: “In NewVoiceMedia, we recognized a solution that could streamline the way we manage inbound and outbound calls with our customers, and a partner we could grow with as we continue to focus on cloud-based strategies that positively impact our business.” The Senior Vice President of Marketing for NewVoiceMedia, Tom Pickard, chimed in, as well: “We are excited to be working with Benefit Management Solutions as we continue our rapid growth in North America. ContactWorld’s integration with Salesforce Service Cloud and scalable technology will allow the company to deliver more personal, efficient and cost-effective service as it continues growing its business.”