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Verint (News - Alert) Systems, a hardware manufacturer and developer of software for business security and intelligence, acquired Telligent in 2015. Since then, it has been working to update the Telligent Community collaboration software. This past week, it released a number of new features that address navigation and engagement on client-built social communities.

The core of Telligent Community allows businesses to launch their own online meeting spaces that can contain public-facing business content as well as projects for office use. First, Verint wanted to make it easier to navigate the software. It should now be easier for community members to search for posted information and collaborate with other users. In the scope of a public wiki, as just one example, businesses should find it easier to post their own Q&A edits while their customers can better navigate to the information that interests them.

Part of this development process hinged on the use of search engine optimization (SEO) – the use of keywords that allow search engines to find content within webpages. Businesses know that their customers will not always search through a Q&A list to get to the right space; they will use a search engine like Google (News - Alert) instead. The betterment of SEO in the Telligent platform makes it all the more possible for customers to get to the right answers quickly.

Verint has also updated the Telligent Community internal environment where business officials can construct widgets for use inside a wiki. Officials can now expect more advanced debugging tools that will help them figure out why a widget has malfunctioned. This can make it easier to get commercial ready widgets into prime time.

This is at least the second major update this year from Verint. Rob Howard, the vice president of social communities at Verint, said the ultimate goal of these updates is to increase the speed at which community members can share information. With his company’s attention to internal works such as widget building and external works such as SEO, it appears that Verint has moved itself even closer to instant information transfer.