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Aspect Software Partner TantaComm to Launch TantaComm Manage, Powered by Aspect Workforce Management

TantaComm Manage, a workforce management suite that is powered by Aspect (News - Alert) Workforce Management, has been released by Aspect Software and TantaComm.

TantaComm Manage has been built with a multi-skill architecture to meet the demands of the most sophisticated global contact center. With this release, Manage has become TantaComm’s (News - Alert) fifth product suite in a set of solutions for contact center optimization including Capture for call and screen recording, Protect for security and compliance, Evaluate for quality monitoring, and Centralize for consolidating operations in the cloud. It allows you to forecast labor and workload demand, define and assign schedules to meet business objectives.

TantaComm Manage helps contact center operators to have the right resources based on call volumes, agent availability and skills and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels. With this software, enterprise users can fairly set staff requirements to support customer demand, create efficient staffing plans, evaluate schedule efficiency, monitor staff performance and adjust resources to meet changing demand in real-time.

TantaComm Manage serves a wider spectrum of workforce optimization needs with forecasting, scheduling and tracking capabilities.

Aspect Workforce Management enables organizations to have the right agents, with the right skills, at the right time and helps plan and manage the performance of inbound, outbound and blended staffing resources across all customer channels.

Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect, said in a statement, “It’s clear that organizations are seeing the untapped productivity potential in workforce tools and solution. We’re very excited that TantaComm is able to utilize our partner development tools to bring to market a very robust agent management solution that addresses the staff efficiency challenges many contact center organizations have been struggling to solve.”

Tom Shepherd, vice president, Worldwide Channel and Alliance Sales, Aspect, said in a statement, “We’re very excited that TantaComm is able to utilize our partner development tools to bring to market a very robust agent management solution that addresses the staff efficiency challenges many contact center organizations have been struggling to solve.”