Workforce Optimization Resources
Resources
The Real-Time Engagement Center

The Real-Time Engagement Center - An eBook covering the 'why you need to transform your cc to real time', 'what it takes', and 'what will be the benefits'

Forrester Interviewr

Forrester Interview - 4 min video with Ian Jacobs who is talking about the need of org. to become more 'real time', and what they will get from it.

NICE Engage Platform

NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform

Webinar Series

Webinar Series - Improve Your Reactions

The Three Golden Rules of Customer Service

The Three Golden Rules of Customer Service - Introducing a framework for improving satisfaction and preventing unnecessary interactions.

Interactive Analytics

Interactive Analytics USe Case - See the value of Interactive Analytics and how it can get you closer to your customers.

Performance Management Benchmark Report

Performance Management Benchmark Report - See how your program stacks up to your peers' efforts to align around goals and engage employees.

Workforce Management Seven Adherence Sins

Workforce Management Seven Adherence Sins - Avoid the most common pitfalls and drive impact from adherence goals.

Workforce Management Solution Selection

Workforce Management Solution Selection - Identify the critical questions you need to ask to parse the differences between WFM solutions.

Gamification in the Contact Center

Gamification in the Contact Center - Read Bunchball's perspective on how gamification can transform contact center culture.

Infographics
NICE Engage Platform

Key facts and highlights of the NICE Engage Platform - An easy read Infographic to get the essentials.

Workforce Optimization Infographic

Workforce Optimization Infographic - Get a quick look at how organizations are using technology to deliver a better customer experience at a lower cost of care.

Featured Videos

AAA -- NICE Workforce Management
Carlson Wagonlit Travel -- NICE Workforce Management and NICE Performance Management
SunTrust Bank -- NICE Workforce Management and NICE Performance Management

Featured Resources

The Real-Time Engagement Center

The Real-Time Engagement Center - An eBook covering the 'why you need to transform your cc to real time', 'what it takes', and 'what will be the benefits'

Forrester Interviewr

Forrester Interview - 4 min video with Ian Jacobs who is talking about the need of org. to become more 'real time', and what they will get from it.

NICE Engage Platform

NICE Engage Platform - Watch this short video to learn more about NICE Engage Platform


Webinar Series

Webinar Series - Improve Your Reactions



NICE Engage Platform

Key facts and highlights of the NICE Engage Platform - An easy read Infographic to get the essentials.

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