Workforce Optimization Featured Article
Port of Los Angeles to Streamline Operations with NICE Workforce Optimization Management System
By Susan J. Campbell, TMCnet Contributing Editor
NICE Systems (News - Alert) Ltd., a provider of workforce optimization and advanced solutions designed to enable enterprises and security organizations to extract Insight from Interactions, has announced that the Port of Los Angeles has initiated the deployment of NICE Situator.
This open platform situation management solution is expected to provide the Port of Los Angeles with an integrated command and control platform to fuse, correlate and analyze information across disparate security systems. At the same time, NICE Situator will enhance inter-agency collaboration and response capabilities.
One of the busiest contain ports in the United States and one of the largest cruise ship centers on the U.S. West Coast, the Port of Los Angeles will be able to improve its situational awareness and incident response capabilities to ensure the safety and security of passengers.
Such benefits will be realized by fusing siloed systems into an integrated command and control platform, and by correlating and analyzing these different sources of security information.
"Security is unquestionably a top priority for us," said Julia Kirwan, the Port Police Technology Manager for the Port of Los Angeles, in a statement. "NICE Situator enhances our security capabilities by connecting the dots across all of our available information sources, and by streamlining and coordinating our response actions. It facilitates operational response so that field personnel and incident commanders know what's happening and what to do."
NICE Situator will also be able to seamlessly connect the Port of Los Angeles with external agencies as a result of its integration capabilities. This will enhance the Port's ability to collaborate, share information and respond to incidents.
Situator can also be used to automate response plans for managing incidents, ensuring that standard operating procedures and best practices are always followed. The main system can also log all activity that is managed through NICE Situator so that Port officials are better equipped to see what actions were taken, under what conditions, when and by whom.
"We are very honored to have been selected by The Port of Los Angeles for this important security project," said Chris Wooten, President, NICE Security Americas. "The Port of Los Angeles is well-known for its progressive security measures. The addition of NICE Situator, along with NICE's market leading domain expertise in securing ports, will help the Port leverage all of its security technologies and resources to the fullest to ensure the safety and security of the Port and its millions of passengers."
A situation management software platform, NICE Situator is designed to enable automatic situation planning, response and analysis in real-time. This solution also integrates to a wide array of sensors and security systems, analyzing and correlating information to help organizations connect the dots and improve situational awareness, incident response and decision-making.
In other NICE news, the company announced results for the first quarter ending March 31, 2010. NICE Systems achieved 17 percent year-over-year revenue growth to $163 million. The company also reported record number of first quarter bookings, with 40 percent year-over-year growth, with book-to-bill ratio greater than one.
Earlier this month, NICE announced that it has been recognized as a worldwide leader in workforce management with an estimated 23.7 percent market share, in the new "2010 Contact Center Workforce Management" Market Report.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Kelly McGuire